topic Re: Where is my number -Moderators please help in Get Support

Where is my number -Moderators please help

905289 — Wed, 05 Jan 2022 08:11:37 GMT

I tried to port my number to koodo and nothing works. Now I'm being asked to confirm my account number but can't get access because the account was locked and SIM was deactivated. I'm being asked for an account number which I don't have and PIN number of the account.

Re: Where is my number -Moderators please help

ShawnC13 — Sat, 02 Sep 2017 15:51:50 GMT

@905289, sorry to hear you are having some issues.

You will need to message a MOD for assistance, click on this link Moderator Team

to send a private message .

In your message please include:

* PM account email address

* SIM card number(if available)

* PM phone number

* Detailed explanation

Community Moderators are available from Mon-Thursday 9am(Eastern) to 9pm(Eastern) and Friday, Saturday, and Sunday from 9am(Eastern) to 7:30pm(Eastern)

More info on moderators: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Re: Where is my number -Moderators please help

will13am — Sat, 02 Sep 2017 15:52:25 GMT

You will need the help of a moderator to resolve this issue. The moderator team can be reached via private message using this link. Refer to the following link for information on contacting the moderator team.

http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Re: Where is my number -Moderators please help

computergeek541 — Sat, 02 Sep 2017 22:38:05 GMT

Koodo doesn't really need your Public Mobile PIN number if you provide them with the Public account number. If you still have the original Public Mobile activation e-mail message, your account number is listed in that. It is in the "to" field.

Re: Where is my number -Moderators please help

Michael77 — Mon, 04 Sep 2017 12:14:05 GMT

@905289,

Did you resolve your issue?