topic data not working in Get Support

data not working

Millertime — Wed, 05 Jan 2022 08:11:30 GMT

I have 8.5Gbs included on my data plan and its a 30 day at a time plan its also active. for some reason it just renewed and my data hasnt been working.

Re: data not working

will13am — Wed, 30 Jan 2019 13:12:52 GMT

@Millertime, do you happen to have an android device and have data limits set on your phone? This service uses 30 day cycles and android uses monthly cycles. The two do go together too well sometimes.

When you say that you renewed recently, did you check the account to make sure everything is in order in the self serve account. Do you see a fresh batch of data showing in the overview tab?

Re: data not working

Alex888 — Wed, 30 Jan 2019 13:20:55 GMT

Try restarting your phone. If that doesn't work log into your account, report you phone as lost, log out, wait 5 minutes, log back in and report it found, then restart your phone again.

Re: data not working

mimmo — Wed, 30 Jan 2019 14:29:09 GMT

The first thing i would do is check that the data addon shows in your overview page. It's not hard to accidentally use up data even if recently renewed.