topic Re: data not working anymore in Get Support

data not working anymore

laurieb — Wed, 05 Jan 2022 08:11:28 GMT

I've changed my APN settings and inserted my sim card into another phone, but I still can't get my data to work. I can still text and call. I haven't used up my data either.

Any ideas?

Re: data not working anymore

kentnleung — Fri, 01 Sep 2017 23:41:44 GMT

check your apn and mms information is correct

Re: data not working anymore

mimmo — Fri, 01 Sep 2017 23:50:43 GMT

When you say you haven't used up your data did you confirm in self serve that you have the data add-on listed.

Re: data not working anymore

skmkenn — Sat, 02 Sep 2017 00:32:51 GMT

Go to https://selfserve.publicmbile.ca and log in with your username and password. Do you see your data bucket listed under My Data & Add-ons? If not, then you've exhausted the data in your base plan and that would explain why data services are not working.

If you do see an active data plan there then double check your APN settings. Most devices will have an option under Mobile Network settings to reset your APN settings back to the defaults that are programmed into your SIM card. I would recommend resetting your APN to the default settings first, and if that doesn't work then reconfigure thembased on the following settings:

https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/How-do-I-set-up-data-APN-on-my-smartphone/td-p/3

Re: data not working anymore

will13am — Sat, 02 Sep 2017 00:36:46 GMT

If data was previously working but not working anymore, it's most definitely an APN setting problem. Follow the information on this link, make sure wireless data is enabled, data should be flowing again.

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Setting-Up-Data-APN-On-Your-Phone/ta-p/26