topic Re: Phone activation in Get Support

Phone activation

cpetitclerc73 — Wed, 05 Jan 2022 08:10:49 GMT

Trying to activate my number from a previous carrier. Got this message.

Public Mobile here: We're experiencing difficulties processing your request to move to Public Mobile. Please go to PublicMobile.ca, click Contact us and complete the SIM & Activation online form. Thanks.

What is the difficulty?

Re: Phone activation

RobertQc — Mon, 28 Jan 2019 21:46:44 GMT

@cpetitclerc73 wrote:
Trying to activate my number from a previous carrier. Got this message.

Public Mobile here: We're experiencing difficulties processing your request to move to Public Mobile. Please go to PublicMobile.ca, click Contact us and complete the SIM & Activation online form. Thanks.

What is the difficulty?

@cpetitclerc73What previous carrier? Is it post paid or pre-paid? You may have to get a temp number now (which is often suggested) then once your account is set up do a number transfer. That way you can activate right now.

Re: Phone activation

mh1983 — Mon, 28 Jan 2019 21:46:23 GMT

Hard to say with a generic message like that. Did you try it in a different browser or incognito window?

Re: Phone activation

cpetitclerc73 — Mon, 28 Jan 2019 21:46:55 GMT

ACN

Re: Phone activation

computergeek541 — Mon, 28 Jan 2019 21:53:00 GMT

@cpetitclerc73 wrote:
Trying to activate my number from a previous carrier. Got this message.

Public Mobile here: We're experiencing difficulties processing your request to move to Public Mobile. Please go to PublicMobile.ca, click Contact us and complete the SIM & Activation online form. Thanks.

What is the difficulty?

This is a text message that customers are sent when a porting request fails.

The instructions to get things fix, however, are incorrect.

The only way to get this fixed will be to send a private message to the user Moderator_Team. https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Usually, this happens because the other carrier has outright rejected the request because of mismatching account information. Be sure to double check your old carrier's account number.

Re: Phone activation

cpetitclerc73 — Mon, 28 Jan 2019 21:53:19 GMT

ACN. Do I need to call ACN tohave the number unlocked?

Re: Phone activation

RobertQc — Mon, 28 Jan 2019 21:57:48 GMT

@cpetitclerc73 wrote:
ACN

I have never heard of them, or heard of anyone porting from them so I can't say much but not all numbers are eligible for porting.

If the number porting process failed, you want to send a message to the mod team to try the request again or try to shed light Click this to send them a message.

Re: Phone activation

cpetitclerc73 — Tue, 29 Jan 2019 04:04:43 GMT

I changed the number so I can use my iphone and recieve calls but now it won't let me add my old number any more. Still the same problem.

Yes ACN is the largest telecuminications provider in the world. The reason you have not heard of them is because it is a MLM and you need to know somone to get set up. No advertising costs. Anyway I moved my number from Koodo to an ACN landline so I am sure I will be able to move it to public mobile as well but have not heard any responce from technical support and can't find any support number to call. If I cannot get this resolved I will close this account.

Re: Phone activation

Anonymous — Tue, 29 Jan 2019 04:11:34 GMT

@cpetitclerc73 wrote:
I changed the number so I can use my iphone and recieve calls but now it won't let me add my old number any more. Still the same problem.

Yes ACN is the largest telecuminications provider in the world. The reason you have not heard of them is because it is a MLM and you need to know somone to get set up. No advertising costs. Anyway I moved my number from Koodo to an ACN landline so I am sure I will be able to move it to public mobile as well but have not heard any responce from technical support and can't find any support number to call. If I cannot get this resolved I will close this account.

I hope your ACN service is still active.

There is no "support number to call".

Re: Phone activation

Luddite — Sat, 02 Feb 2019 03:24:04 GMT

@cpetitclerc73 wrote:
I changed the number so I can use my iphone and recieve calls but now it won't let me add my old number any more. Still the same problem.

Yes ACN is the largest telecuminications provider in the world. The reason you have not heard of them is because it is a MLM and you need to know somone to get set up. No advertising costs. Anyway I moved my number from Koodo to an ACN landline so I am sure I will be able to move it to public mobile as well but have not heard any responce from technical support and can't find any support number to call. If I cannot get this resolved I will close this account.

It won't be surprising if you are still waiting. Landlines can take 1 - 2 weeks to port-in. That account must remain active until the port completes. That landline service should be operational until then.

Be very cautious closing the PM account quickly or your port may partial complete and then be stuck in limbo, or the number lost completely.