topic Re: Need a talk and text plan in Get Support

Need a talk and text plan

bohonghong — Wed, 05 Jan 2022 08:10:30 GMT

Hi. I tried to login my account. It is disabled. Is there a way to get talk and text now?

Re: Need a talk and text plan

Carld123 — Mon, 28 Jan 2019 14:11:09 GMT

@bohonghong wrote:
Hi. I tried to login my account. It is disabled. Is there a way to get talk and text now?

@bohonghong

Is your plan expired?

Re: Need a talk and text plan

Lieux — Mon, 28 Jan 2019 14:45:25 GMT

Good job @bohonghong you start a new subject!!!

If your self serve account is locked..did you try to click on: forgot your password??? If yes you will need the help of the moderator team..click here....https://productioncommunity.publicmobile.ca/t5/notes/composepage

and give them an explanation of your problem. Wait 1 or 2 days and they will reply...

Re: Need a talk and text plan

RobertQc — Mon, 28 Jan 2019 14:19:30 GMT

@bohonghong wrote:
Hi. I tried to login my account. It is disabled. Is there a way to get talk and text now?

@bohonghongIf the service / account was not used for 90 days its gone. You will need a new sim and new account.

If you are having trouble for password reasons try recovering the password. https://selfserve.publicmobile.ca/forgot-password/

If your account is less than 90 days expired and you are unable to log in then I suggest sending a message to the moderator team. Click this to send them a message.

Re: edited subject line

Lieux — Mon, 28 Jan 2019 14:38:12 GMT

That's funny ..if I click on my page of the community in English the titles still remain in English ...Nothing that I can do to change the titles too?????

Minutes later I found the way...settings...

Re: Need a talk and text plan

will13am — Mon, 28 Jan 2019 14:32:39 GMT

@bohonghong, have you ever been able to successfully get into your self serve account before? Are you unable to get in now because you forgot the password? You could try the password reset if you have forgotten it. For some customers the password reset does not work and moderator team support is needed to reset the password. The moderator team can be reached via private message using this link. Please include a detailed description of the issue and the required resolution. This will speed up problem resolution significantly. Refer to the following knowledge base link for additional information on contacting the moderator team.

RE: Edited subject line

Anonymous — Mon, 28 Jan 2019 14:34:56 GMT

@Lieux wrote:
That's funny ..if I click on my page of the community in English the titles still remain in English ...Nothing that I can do to change the titles too?????
Minutes later I found the way...settings...

Or edit it in the Subject line above.

Re: RE: Edited subject line

Lieux — Mon, 28 Jan 2019 14:37:37 GMT

Ok yes I can do it now...thanks @Anonymous

Re: Need a talk and text plan

Jessica_T — Mon, 28 Jan 2019 15:35:55 GMT

@bohonghong wrote:
Hi. I tried to login my account. It is disabled. Is there a way to get talk and text now?

@bohonghongWhen is the last time you were able to log into your account, and is your cell phone currently working or has that been expired for 90+ days?

Re: Need a talk and text plan

bohonghong — Mon, 28 Jan 2019 21:04:55 GMT

Expired I guess

Re: Need a talk and text plan

srlawren — Mon, 28 Jan 2019 22:28:52 GMT

@slash407 wrote:
u can always get it thru phone, at *611.

@slash407 huh? how?

Re: Need a talk and text plan

Lieux — Mon, 28 Jan 2019 22:32:08 GMT

Do you mean that you stop your account more than 90 days @bohonghong?

Re: Need a talk and text plan

Carld123 — Mon, 28 Jan 2019 23:23:40 GMT

@srlawren wrote:
@slash407 wrote:
u can always get it thru phone, at *611.
@slash407 huh? how?

😀😀😀....you said it.....

Re: Need a talk and text plan

RobertQc — Wed, 30 Jan 2019 01:29:54 GMT

@bohonghongDid you end up contacting the moderator team?