topic Re: Cancel Service & auto pay in Get Support

Cancel Service & auto pay

amherstburg — Wed, 05 Jan 2022 08:10:12 GMT

Hello,

I would no longer like to keep my service and would like to cancel the account and auto pay that is set up. How can I do this?

Re: Cancel Service & auto pay

Anonymous — Sun, 27 Jan 2019 21:14:00 GMT

@amherstburg wrote:
Hello,

I would no longer like to keep my service and would like to cancel the account and auto pay that is set up. How can I do this?

If you don't have enough funds in your Available Funds to pay for a new term then at the end of your currenty paid term, the service will go into suspension. 90 days later it'll deactivate.

If you do have enough funds then use the lost/found feature to suspend the service and it won't renew and then expire like above.

If you want to move your number to another service then this account needs to be active.

Re: Cancel Service & auto pay

CS_Agent — Sun, 27 Jan 2019 21:14:57 GMT

Hi,
If you have any questions concerning the cancellation of your account, please just send a private message through the following link, and provide your public mobile phone number and PIN and explain whats going on :
https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/The-Public-Mobile-Moderator-Team/ta-p/251759
Do not forget to create your Community account to be able to contact them.

Re: Cancel Service & auto pay

1Dani — Sun, 27 Jan 2019 21:17:35 GMT

You will want to keep your account active long enough to port your number, when you do log on to self serve and remove your auto pay info. prepaid service will last until next renewal date and self cancel if you don't top up. LOL, I should type faster, I would have been number 1!

Re: Cancel Service & auto pay

surreyboz — Sun, 27 Jan 2019 21:18:05 GMT

@amherstburg wrote:
Hello,

I would no longer like to keep my service and would like to cancel the account and auto pay that is set up. How can I do this?

This is a Pay Before Service. You pay you have service and when you don't pay you simply have no service. What's there to cancel ? If you are paying for service via Auto Top just log in to your self serve account and remove your credit card.

Re: Cancel Service & auto pay

Wonder_why — Sun, 27 Jan 2019 21:38:36 GMT

@amherstburg wrote:
Hello,

I would no longer like to keep my service and would like to cancel the account and auto pay that is set up. How can I do this?

Sad to see you leave PM, why ?

Re: Cancel Service & auto pay

bouscan — Sun, 27 Jan 2019 23:47:57 GMT

bonjour et bonne annee je voudrais savoir mon cycle de facturation exacte parce que je viens de faire un payement de 30+tx = 34.49 $ je sais pas si le forfait changera immediatement ou la fin du mois de janvier et je veux savoir si il y aura un prelevement automatique demain ou apres demain parce que je vois que le fond disponible est de 30$ et sold 0.00 en tout cas je comprends pas est ce que au moment du payement l argent sera pris du compte pas de la carte du credit merci

Re: Cancel Service & auto pay

Anonymous — Sun, 27 Jan 2019 23:51:48 GMT

@bouscan wrote:
bonjour et bonne annee je voudrais savoir mon cycle de facturation exacte parce que je viens de faire un payement de 30+tx = 34.49 $ je sais pas si le forfait changera immediatement ou la fin du mois de janvier et je veux savoir si il y aura un prelevement automatique demain ou apres demain parce que je vois que le fond disponible est de 30$ et sold 0.00 en tout cas je comprends pas est ce que au moment du payement l argent sera pris du compte pas de la carte du credit merci

Google Translate:

Les paiements seront toujours prélevés sur les fonds disponibles avant que la carte de crédit ne soit utilisée pour le paiement automatique.

Re: Cancel Service & auto pay

bouscan — Mon, 28 Jan 2019 00:02:02 GMT

mais je viens de payer 34.49 tandisque le fond disponible est de 30 donc je comprends pas est ce que le forfait a changer ou non et quand le payement passera sur mon compte

Re: Cancel Service & auto pay

Anonymous — Mon, 28 Jan 2019 00:10:30 GMT

@bouscan wrote:
mais je viens de payer 34.49 tandisque le fond disponible est de 30 donc je comprends pas est ce que le forfait a changer ou non et quand le payement passera sur mon compte

Google Translate:

S'il vous plaît poster une capture d'écran de votre page d'aperçu. Supprimer les informations personnelles.

Il y a un côté français sur ce site si vous préférez. Cliquez en haut sur le bouton Francais.

Re: Cancel Service & auto pay

Lieux — Mon, 28 Jan 2019 00:09:11 GMT

Bonsoir @bouscan

Ici vous êtes sur le forum en anglais il serait plus facile d’etre du côté français pour avoir de l’aide.

Maintenant pour vos questions:

le paiement se fait toujours à partir des fonds disponibles et ensuite se prend sur la carte de crédit ou voucher ou...Donc que s’est passe exactement?? Pouvez-vous nous donner plus de détails ?

Re: Cancel Service & auto pay

Lieux — Mon, 28 Jan 2019 00:12:26 GMT

Si vous n’avez pas changé de forfait lors de votre paiement alors le paiement se prendra à la date de votre renouvellement. @bouscan

Re: Cancel Service & auto pay

Luddite — Mon, 28 Jan 2019 00:19:58 GMT

@bouscan wrote:
mais je viens de payer 34.49 tandisque le fond disponible est de 30 donc je comprends pas est ce que le forfait a changer ou non et quand le payement passera sur mon compte

Cela inclut les taxes PQ.

Re: Cancel Service & auto pay

hasanen — Mon, 28 Jan 2019 01:26:13 GMT

May I please ask a related question? I was on auto top up with Public Mobile. Yesterday, I transferred my number to another carrier. Today, I tried to log into my Public Mobile account and take off my credit card, but it says my account is disabled. Do I have to worry about my credit card getting charged on the renewal date? Or does my number beingbeing transferred automatically end my service with public mobile?

Thanks

Re: Cancel Service & auto pay

Dunkman — Mon, 28 Jan 2019 01:41:47 GMT

@hasanen

Usually when you port out, your account closes automatically. However, there have been a few cases in the past where other customer's credit card have been charged even though they ported out. Either keep track of your credit card for the next month or you could contact moderator to have credit card number removed.

Re: Cancel Service & auto pay

Lieux — Mon, 28 Jan 2019 01:43:17 GMT

It would be a good think to write a message to the moderator_team @hasanen just to be sure...

Re: Cancel Service & auto pay

Lieux — Mon, 28 Jan 2019 02:08:33 GMT

To write a message to the moderator you can click on the envelopp right up on this page...new message private..and write moderator_team..it will appear by itself...give them an explanation and wait 1 or 2 days and they will reply...

Re: Cancel Service & auto pay

bouscan — Mon, 28 Jan 2019 04:50:45 GMT

my number 5145xxxxxxxxxxx

please check and le me know thanks

(phone number and account PIN removed by computergeek541 for privacy reasons)

Re: Cancel Service & auto pay

Dunkman — Mon, 28 Jan 2019 04:21:24 GMT

@bouscan

Please remove your personal information from this public forum. You will need to contact moderator for direct account questions.

Veuillez supprimer vos informations personnelles de ce forum public. Vous devrez contacter le modérateur pour les questions concernant votre compte.

Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cancel Service & auto pay

CalvinGilbert — Mon, 28 Jan 2019 07:41:04 GMT

I DONT want to cancel autopay , not sure how i even sent that email.