topic Re: USA addon for 17 days? in Get Support

USA addon for 17 days?

canadave — Wed, 05 Jan 2022 08:09:53 GMT

Hi, I'm going to be travelling to the USA for 17 days, and I'd like to have talk, data, and text. I know there's the 10-day addon for that. How does it work in terms of making sure i'm covered with it for 17 days? Do I buy two of the addons simultaneously, and it'll use one and then the other? Or do I have to buy one, wait until it's almost used up, and then buy the other addon to extend it?

As an aside--it's frustrating that we can't purchase the US addon and set it to begin at a particular date and time. That means I have to buy it the morning of my trip before I leave for the airport, as I don't want to be fiddling around trying to purchase it using wifi at my destination US airport after I arrive; which in turn means I'm "wasting" some of the addon's time while still in Canada on the outbound trip.

Re: USA addon for 17 days?

mimmo — Sun, 27 Jan 2019 15:38:46 GMT

You have to buy them twice. On the renewal / expire date the addons might take up to 24 hours to reapear before being able to repurchase. So you might have to buy a different ones.

You can have multiple Data addons, but if you have two voice addons at the same time that can cause issues with calling

Have you thought if buying a local sim while in the USA?

Re: USA addon for 17 days?

Alex888 — Sun, 27 Jan 2019 15:39:08 GMT

You will have to buy them separately, wait till the first runs out before buying the second. You may have to wait a day between when the first runs out and you can purchase a second, sometimes it takes a day before the option to buy it comes up again.

Re: USA addon for 17 days?

ShawnC13 — Sun, 27 Jan 2019 16:24:38 GMT

@canadave wrote:
Hi, I'm going to be travelling to the USA for 17 days, and I'd like to have talk, data, and text. I know there's the 10-day addon for that. How does it work in terms of making sure i'm covered with it for 17 days? Do I buy two of the addons simultaneously, and it'll use one and then the other? Or do I have to buy one, wait until it's almost used up, and then buy the other addon to extend it?

As an aside--it's frustrating that we can't purchase the US addon and set it to begin at a particular date and time. That means I have to buy it the morning of my trip before I leave for the airport, as I don't want to be fiddling around trying to purchase it using wifi at my destination US airport after I arrive; which in turn means I'm "wasting" some of the addon's time while still in Canada on the outbound trip.

As well they are 10 calendar days badbased the eastern time zone. So if you purchase at 9am or 11 pm EST that is day 1 so really buying a few hours earlier while still in Canada is not wasting anytime

Re: USA addon for 17 days?

mimmo — Sun, 27 Jan 2019 16:35:39 GMT

You can also buy the addons by calling 18554public as long as you know your account pin and have funds, or have a credit card on file.

You can also buy it a day early since you plan to buy two addons.

Re: USA addon for 17 days?

Lieux — Sun, 27 Jan 2019 17:41:52 GMT

And be careful don't do the same mistake I did.... @canadave If you buy the SAME add-on (because the system will authorize to do it) but the first one is not finished you will loose what was on it!!!

Re: USA addon for 17 days?

mimmo — Sun, 27 Jan 2019 17:53:38 GMT

@Lieux can you go into more details. You should not be able to buy the same USA add-on till it is finished.

Re: USA addon for 17 days?

Lieux — Sun, 27 Jan 2019 18:00:16 GMT

No it was not the add-on for USA but add-on for data 200Mb for 10$ @mimmo. It's not the same principle for the add-on USA??

Re: USA addon for 17 days?

mimmo — Sun, 27 Jan 2019 18:08:27 GMT

@Lieux wrote:
No it was not the add-on for USA but add-on for data 200Mb for 10$ @mimmo. It's not the same principle for the add-on USA??

No it is not. 2 of the same USA addons can not be purchased until the first is finished.

Also the regular data addons should stack. They should not cancel each other out.

Re: USA addon for 17 days?

Lieux — Sun, 27 Jan 2019 18:10:15 GMT

What do you mean regular add-ons??? @mimmo

Re: USA addon for 17 days?

mimmo — Sun, 27 Jan 2019 18:13:06 GMT

@Lieux wrote:
What do you mean regular add-ons??? @mimmo

Regular addons, = Canadian data and long distance 200 or 400 mins

Re: USA addon for 17 days?

Lieux — Sun, 27 Jan 2019 18:17:53 GMT

@mimmo just to be sure that you say the same thing I did ... You can't stock 2 SAME add-ons but you can stock 2 DIFFERENTS add-ons.

Re: USA addon for 17 days?

Anonymous — Sun, 27 Jan 2019 18:29:52 GMT

@Lieux wrote:
@mimmo just to be sure that you say the same thing I did ... You can't stock 2 SAME add-ons but you can stock 2 DIFFERENTS add-ons.

I'll interject 🙂

As I understand it and what I think mimmo_L is saying is...we can have multiple same Canada add-ons and the system will use one until finished and then move on to the other. = stacked

The US roaming ones can't be stacked in that the service doesn't work properly. They need to be bought sequentially and separately to work. We can buy 1 texting. We can buy 1 talk. We can buy 1 data. We can't stack multiples of one type.

iirc

Re: USA addon for 17 days?

mimmo — Sun, 27 Jan 2019 18:30:30 GMT

Yes @Lieux the same usa addon can not be purchased until the 10 days are finished. Ie you can not buy 1gb, and the 5 days later buy it again. You would have to buy the 500mb addon instead.

Re: USA addon for 17 days?

mimmo — Sun, 27 Jan 2019 18:33:01 GMT

@Anonymous I believe you can buy multiple data without issues. If you have talk only and then decide to buy text and data this causes issues with calling.

Re: USA addon for 17 days?

Lieux — Sun, 27 Jan 2019 18:37:26 GMT

Ok @Anonymous you said :we can have multiple same Canada add-ons and the system will use one until finished and then move on to the other. = stacked BUT THAT'S NOT THE CASE. You can't stack 2 same canada add-ons..I have tried it and loose the first one which was not finished...the 2nd didn't complete the first one..I'm sorry with my english..i do my best to be cleared and to understand..

Re: USA addon for 17 days?

mimmo — Sun, 27 Jan 2019 18:41:04 GMT

@Lieux which addon are you referring to to?

I had the 1gb data addon it was close to expiring and I bought a second one. The second one simply added on the first from what I remember

Re: USA addon for 17 days?

Lieux — Sun, 27 Jan 2019 18:43:01 GMT

It was the 200 Mb for 8$ for data @mimmo

Re: USA addon for 17 days?

Lieux — Sun, 27 Jan 2019 18:44:41 GMT

I had to write to the mods @mimmo but they said that nothing can be done to stop the purchase of a new add-on even if it's not finished and you will loose what you had on it.

Re: USA addon for 17 days?

Anonymous — Sun, 27 Jan 2019 19:35:51 GMT

@Lieux wrote:
I had to write to the mods @mimmo but they said that nothing can be done to stop the purchase of a new add-on even if it's not finished and you will loose what you had on it.

So I'm confused. And maybe I'm a part of it too 🙂 We have a thread/subject talking about US add-ons. There's also talk of the Canada add-ons.

So I'm going to back out of this. Sorry to interject.