topic Re: Plan Details not Appearing in Get Support

Plan Details not Appearing

nrg883 — Wed, 05 Jan 2022 08:09:27 GMT

I have logged into my account and when I click on Plan Details it receive "Oops something went wrong" I can't see my plan details. I have also tried clicking on the Tab at the top but receive the same message. How do I get this fixed? I was recently in the US and had International Texting on my plan and that service wasn't available to me. How do you reach out and get this corrected.

Re: Plan Details not Appearing

Alex888 — Sat, 26 Jan 2019 04:46:47 GMT

Try clearing your browser cache, using a different browser, or using incognito/private mode. Most people find that Chrome incognito works best.

Re: Plan Details not Appearing

Anonymous — Sat, 26 Jan 2019 04:47:56 GMT

@nrg883 wrote:
I have logged into my account and when I click on Plan Details it receive "Oops something went wrong" I can't see my plan details. I have also tried clicking on the Tab at the top but receive the same message. How do I get this fixed? I was recently in the US and had International Texting on my plan and that service wasn't available to me. How do you reach out and get this corrected.

International texting is only while physically in Canada. You can receive in the states but not send. You need a roaming add-on to send texts

Try clearing cache/cookies or a different browser or incognito/privacy mode.

Re: Plan Details not Appearing

ShawnC13 — Sat, 26 Jan 2019 04:50:41 GMT

@nrg883 wrote:
I have logged into my account and when I click on Plan Details it receive "Oops something went wrong" I can't see my plan details. I have also tried clicking on the Tab at the top but receive the same message. How do I get this fixed? I was recently in the US and had International Texting on my plan and that service wasn't available to me. How do you reach out and get this corrected.

When you login what does your plan overview page say on the left hand side? When you bought the addon did you do the two step process? First one adds funds to your account and second one actually pays for and activates the plan. Do you have money sitting in your available funds?

ETA misread that it wasn't an addon. Nice pickup @Anonymous

Re: Plan Details not Appearing

nrg883 — Sat, 26 Jan 2019 04:53:33 GMT

Thank you!!!

Re: Plan Details not Appearing

nrg883 — Sat, 26 Jan 2019 04:56:54 GMT

Thanks, I realized the error of my ways, after you confirmed my understanding of needing to pay for US roaming etc.

PAX

Re: Plan Details not Appearing

srlawren — Sat, 26 Jan 2019 07:18:54 GMT

@nrg883 wrote:
Thanks, I realized the error of my ways, after you confirmed my understanding of needing to pay for US roaming etc.

PAX

@nrg883 the naming is a bit confusing, you are not the only person to misunderstand.