topic Re: error message when trying to switch to old number in Get Support

error message when trying to switch to old number

MizzSarah — Wed, 05 Jan 2022 08:09:16 GMT

I am trying to switch my PC mobile number to Public Mobile, I go to the phone number change, type in my number ... generic error message. Just tells me to log out and then back In.. what’s going on? I have been trying for an hour now, it’s all the same error.

Re: error message when trying to switch to old number

Tav — Sat, 26 Jan 2019 04:06:53 GMT

@MizzSarah wrote:
I am trying to switch my PC mobile number to Public Mobile, I go to the phone number change, type in my number ... generic error message. Just tells me to log out and then back In.. what’s going on? I have been trying for an hour now, it’s all the same error.

EDIT: I need to go to sleep. It says the providor in the message... but yes as @Alex888 said you have to message the mods.

~~Who is your providor? If your number is Koodo prepaid or Telus~~ you will have to message the mods to get it ported.

Re: error message when trying to switch to old number

Alex888 — Sat, 26 Jan 2019 04:20:07 GMT

You need to have your number ported from PC mobile. To do that the number has to still be active with them. If you are in the process of porting it there may be a problem and you need to contact a moderator here to complete it.

Re: error message when trying to switch to old number

MJ23 — Sat, 26 Jan 2019 05:50:19 GMT

I ported an active # to PM and had no issues. I kept my previous account active and PM ported fine, auto closed previous non-PM account and the process was fairly smooth.

Contact the mods here if this issue is unresolved.

Cheers,

MJ23