topic Re: no data, service outage? in Get Support

no data, service outage?

sahands — Wed, 05 Jan 2022 08:09:12 GMT

This morning I could not get any data at all, I turned mobile data on and off a few times but nothing, now it's working again, was it a network issue with PM?

Re: no data, service outage?

cin7 — Sat, 26 Jan 2019 02:07:24 GMT

@sahands

Sounds like there were some hiccups with mobile data for you. There could be many reasons for this:

Data coverage may be affected depending on where you are, and the strength of cell phone signals. When I'm in elevators or tunnels and lose cell phone reception (no or few cell phone signal bars show on my phone), I find that I don't have mobile data service at all.

You might ask the Moderator Team for more insights and find out if there were service outages where you were today.

Re: no data, service outage?

Alex888 — Sat, 26 Jan 2019 02:07:33 GMT

Mine still works, so there's no service outage. Have you tried restarting your phone?

Re: no data, service outage?

ShawnC13 — Sat, 26 Jan 2019 02:44:36 GMT

@sahands wrote:
This morning I could not get any data at all, I turned mobile data on and off a few times but nothing, now it's working again, was it a network issue with PM?

@sahands, can you login to self serve and see how much data you have remaining as per your overview page. If there is no data showing there you have used up your plans data bucket.

Re: no data, service outage?

sheytoon — Sat, 26 Jan 2019 15:08:12 GMT

I've had that happen a few times over the years, and it was always a weird state that my phone got into. Rebooting my phone resolved the issues.

Re: no data, service outage?

sahands — Sat, 26 Jan 2019 16:10:07 GMT

rebooting my phone is the only thing I didn't do, I know that I have enough data left in my account, and the area I was in I did have good signla strength, odd......

Re: no data, service outage?

Lieux — Sat, 26 Jan 2019 16:16:03 GMT

@sahands Did you try to write a private message to the moderator-team? Envelopp right up on this page.. click on new private message and explain them what happened with your phone. Wait 24 to 48 hours for an answer... patience they will help you.

Re: no data, service outage?

sahands — Sun, 27 Jan 2019 17:46:37 GMT

will do

thanks

Re: no data, service outage?

Lieux — Sun, 27 Jan 2019 17:48:07 GMT

Do you still have no data @sahands??

Re: no data, service outage?

sahands — Sun, 27 Jan 2019 17:50:35 GMT

no, it was just that friday morning, by evening I had my data service back.

I really needed my data in that morning, as I use an app to pay for parking in the mornings.

Re: no data, service outage?

Lieux — Sun, 27 Jan 2019 17:52:15 GMT

Sorry for you @sahands I hope it will not happen anymore..

Re: no data, service outage?

sahands — Mon, 28 Jan 2019 23:24:29 GMT

I hope so too, thanks