topic Re: Billing error? in Get Support

Billing error?

sq1 — Wed, 05 Jan 2022 08:09:03 GMT

I believe I have been having billing errors.

1.) As of right now I have 2 people referred on my account, and it shows that, but I'm only getting $3 every 90 days reduced rather than the $6 I should be getting.

When all my discounts are said and done, it states $96 + tax. Really, it should be $93 + tax when my referral is corrected.

2.) Although $96 + tax = 108.48, I've been getting charged $115.26 without having any fines or overages. Hoping to have a moderator sort these issues out for me.

Re: Billing error?

Anonymous — Fri, 25 Jan 2019 21:39:19 GMT

@sq1 wrote:
I believe I have been having billing errors.
1.) As of right now I have 2 people referred on my account, and it shows that, but I'm only getting $3 every 90 days reduced rather than the $6 I should be getting.
When all my discounts are said and done, it states $96 + tax. Really, it should be $93 + tax when my referral is corrected.

2.) Although $96 + tax = 108.48, I've been getting charged $115.26 without having any fines or overages. Hoping to have a moderator sort these issues out for me.

There are no fines or overages here.

Your referrals have to remain PM customers OR not be suspended to continue getting the dollar by them.

Does the overcharge accumulate in your Available Funds?

You might need to remove your credit/autopay and then re-do it. That's from a thread a little earlier. Doesn't make sense but there are several weird things around.

Re: Billing error?

sq1 — Fri, 25 Jan 2019 21:51:49 GMT

They are both still active - I did read that in the T&C's. No, it unfortunately doesn't add up.

Hoping if anyone knows the moderator tag if they can be kind as to tag them?

Re: Billing error?

Anonymous — Fri, 25 Jan 2019 22:03:11 GMT

@sq1 wrote:
They are both still active - I did read that in the T&C's. No, it unfortunately doesn't add up.
Hoping if anyone knows the moderator tag if they can be kind as to tag them?

EDIT: @sq1 So what about the question of accumulating funds? If it's accumulating then you're on the right plan. If it's not accumulating then your plan may not be right either. And maybe post a screenshot of your overview page and recent payment history. Blank out personal info of course.

Some of the following may have changed but whatever...so sue me 🙂 you'll get the same result.

Send ONE (1) private message to them here and include your phone number and PIN to minimize back and forth identity verification delays.
Forget your PIN? Then you'll need 3 of either of these pieces of information you used when you signed up: full address, birthdate, last 4 digits of CC you might have used, email address on the account, alternative phone number you might've entered when you signed up. Or, in addition, either of these to get to 3: last payment amount and date, last add-on bought and date.
And of course your question/problem.
Then hopefully they will get back to you as soon as they can between M-F 9-9 (ET) and Sat-Sun 9-7:30 (ET). But it could be up to a couple days.
Depending on your notification settings, you would get an email notifying you of a reply. Get back here and see a red blob over the little envelope in the upper right of your screen and click on it to see the message.

Re: Billing error?

Anonymous — Fri, 25 Jan 2019 23:13:05 GMT

you need send a private message To

customer support teams (Moderators)>> Click here

In your message put it, please include.

- your Name

- your account number ,if you have it

- your phone number

- your account, 4 digit PIN

- date of birth

- Detailed explanation of specific your issue

- them can help you a lot nice service Team

Waiting for Response, Community Moderators are available from:

Monday to Friday from 9am (EDT) to 9pm (EDT) Saturday and Sunday from 9am (EDT) to 7pm (EDT)

During business hours, we strive to answer all customer messages/inquiries as soon as possible. Usually, that is within an hour, but in peak periods, it could be as much as within 72 hours of receiving the message.

And be patient please

Good Luck

Re: Billing error?

Jackhyf63 — Sat, 26 Jan 2019 17:55:20 GMT

If you take screenshots for the payment history maybe we can find out the error!

Re: Billing error?

NDesai — Sat, 26 Jan 2019 18:05:49 GMT

@Anonymous Have you reviewed the announcement regarding the new verification process? https://productioncommunity.publicmobile.ca/t5/Announcements/Changes-to-how-you-verify-that-you-re-the-account-owner/td-p/308912

I think you need to edit/remove info from your usual auto like reply.

Re: Billing error?

sq1 — Sat, 26 Jan 2019 18:39:31 GMT

Thanks! I did not know. Great information. Thanks for sharing.

Re: Billing error?

sq1 — Sat, 26 Jan 2019 18:40:40 GMT

Ok thank you. I will send screen shots to moderator after they confirm private connection! Thanks!

Re: Billing error?

sq1 — Sun, 27 Jan 2019 19:26:51 GMT

Thanks for your help. Both parties are still with PM. I have private messaged the moderators. Thanks again!

Sue