topic Re: Can't change plan in Get Support

Can't change plan

Coffeesloth — Wed, 05 Jan 2022 08:08:27 GMT

I am trying to change my plan to have more data each month, but each time I click on "view plan" or "change plan", I get a message saying "Oops, something went wrong. Log out and log back in to solve the problem." This did not solve the problem at all, and the message keeps repeating. Is that part of the site down for maintenance, or is it an error of some sort?

Re: Can't change plan

Anonymous — Thu, 24 Jan 2019 05:26:35 GMT

@Coffeesloth wrote:
I am trying to change my plan to have more data each month, but each time I click on "view plan" or "change plan", I get a message saying "Oops, something went wrong. Log out and log back in to solve the problem." This did not solve the problem at all, and the message keeps repeating. Is that part of the site down for maintenance, or is it an error of some sort?

Try a different browser or clear cache/cookies or use incognito/privacy mode and try again.

Re: Can't change plan

computergeek541 — Thu, 24 Jan 2019 05:26:37 GMT

@Coffeesloth wrote:
I am trying to change my plan to have more data each month, but each time I click on "view plan" or "change plan", I get a message saying "Oops, something went wrong. Log out and log back in to solve the problem." This did not solve the problem at all, and the message keeps repeating. Is that part of the site down for maintenance, or is it an error of some sort?

My suggestion would be to try later. On quite a regular basis, my plan details in self-serve get blanked out. It doesn't cause any service issues, but during these times, the website shows a bunch of funny messages if a I try to look at my plan details.

Re: Can't change plan

Lieux — Thu, 24 Jan 2019 12:33:20 GMT

Dis you try again with success @Coffeesloth?

Re: Can't change plan

frank312 — Fri, 25 Jan 2019 03:46:19 GMT

I had the same issue before, but try different time or browers; you can sovle it