topic Re: No service in Get Support

No service

kwabee29 — Wed, 05 Jan 2022 08:07:18 GMT

my payment is up to date but i don't have service what can i do guy's any helpe..

Re: No service

Alex888 — Tue, 22 Jan 2019 14:40:26 GMT

Did you just sign up for PM? Are you moving from another provider?

Re: No service

kwabee29 — Tue, 22 Jan 2019 14:50:40 GMT

I have been using it for 2 months now and this morning it says no service.

Re: No service

Dunkman — Tue, 22 Jan 2019 14:53:37 GMT

@kwabee29

When was your renewal date? Did you change plans recently?

Screenshot your account page and payment history page may be helpful. Omit any personal details.

Re: No service

Alex888 — Tue, 22 Jan 2019 14:53:55 GMT

Does your account say that it's active?

Have you tried the lost phone trick? Log into your Self-serve account, report your phone as lost, log out, wait 10 minutes, log back in and report it found.

Re: No service

hzmy — Tue, 22 Jan 2019 15:06:11 GMT

@kwabee29 wrote:
my payment is up to date but i don't have service what can i do guy's any helpe..

First, check your account status, as it should be active.
And if it is active, try the lost/stolen trick to see if the services can be reactived.

Re: No service

Lieux — Tue, 22 Jan 2019 15:37:16 GMT

Can you give us more info? Your renewal date is tomorrow??? If yes it’s normal... everything will be ok tomorrow @kwabee29