topic Re: No Service in Get Support

No Service

camharris — Wed, 05 Jan 2022 08:07:09 GMT

Hi I just switched to public mobile and cannot use data or make calls (shows no service). I have purchased a plan and activated my sim card. What am i missing?

Re: No Service

Carld123 — Tue, 22 Jan 2019 01:30:39 GMT

@camharris wrote:
Hi I just switched to public mobile and cannot use data or make calls (shows no service). I have purchased a plan and activated my sim card. What am i missing?

@camharris

Seems you are missing service...😀..elaborate a bit ..did you port from another provider..new number and activation. ?

Re: No Service

camharris — Tue, 22 Jan 2019 01:37:35 GMT

Ported my old number from Telus. I don't know if this might be the cause of my issue or how to resolve it if it is.

Re: No Service

Alex888 — Tue, 22 Jan 2019 01:40:28 GMT

Your number may not have been ported yet. Try your SIM card from your previous provider, if it works then then number hasn't ported yet. You can use your old SIM until it stops working, meaning that the number has been ported, then switch to your PM SIM. And restart your phone after switching SIM's.

If your old SIM doesn't work either, or your new SIM doesn't start working after your old one stops you will need to either contact your old provider and request they port your number or contact a PM moderator here and ask them to look into it.

Re: No Service

srlawren — Tue, 22 Jan 2019 01:39:22 GMT

@camharris what is your phone's brand and model? Did you confirm compatibility at https://www.willmyphonework.net? (Note: the IMEI checker on Public Mobile's site is not accurate for compatibility, unfortuantely.). Also: did you buy it from a previous provider, prior to Dec 2017? If so, it's very likely locked to them and you would need to contact them for an unlock code.

Re: No Service

Anonymous — Tue, 22 Jan 2019 01:57:28 GMT

@Alex888 wrote:
Your number may not have been ported yet. Try your SIM card from your previous provider, if it works then then number hasn't ported yet. You can use your old SIM until it stops working, meaning that the number has been ported, then switch to your PM SIM. And restart your phone after switching SIM's.

@Alex888- Although your statement is quite true, this would not prevent the OP from making outgoing calls, or using data.

Re: No Service

stonechucker — Tue, 22 Jan 2019 03:35:48 GMT

@srlawren, the OP is coming from Telus, phone *should be* compatible already, unless they’ve got a new phone we don’t know about.

Re: No Service

Mary_M — Tue, 22 Jan 2019 14:37:23 GMT

Hey @camharris,

Mary here - I'm one of the mods and I took ownership of going over your messages and your account. I'm pleased to say that I was able to get to the root of the issue and fix it, and your services are now fully functional. Can you please power cycle your phone and test? Officially, welcome to PM!

Let me know if you have any other questions or concerns 🙂

Have a great day!

Mary

Re: No Service

srlawren — Tue, 22 Jan 2019 17:04:41 GMT

@stonechucker wrote:
@srlawren, the OP is coming from Telus, phone *should be* compatible already, unless they’ve got a new phone we don’t know about.

@stonechucker oops. Another "guilty of not reading all the details closely enough" posting by @srlawren.

@Mary_M wrote:
I'm pleased to say that I was able to get to the root of the issue and fix it, and your services are now fully functional. Can you please power cycle your phone and test? Officially, welcome to PM!

@Mary_M to the rescue again! Thanks, Mary!! Happy Tuesday to you.

Re: No Service

Mary_M — Tue, 22 Jan 2019 17:09:17 GMT

very welcome 🙂 happy Tuesday to you too !! ❤️

Re: No Service

camharris — Tue, 22 Jan 2019 21:27:31 GMT

Thanks so much Mary!!! All is good now, thanks again.

Re: No Service

Anonymous — Tue, 22 Jan 2019 21:34:02 GMT

@Mary_M

Wow. Nice. Overnight resolution....not several nights.

Keep it up...even during promos 🙂

Re: No Service

Mary_M — Tue, 22 Jan 2019 21:39:26 GMT

Glad I could help @camharris and @Anonymous 🙂

Re: No Service

nicolek — Tue, 22 Jan 2019 23:09:17 GMT

Hey, @moderator, I have a similar issue. (Ok, it's somewhat different, but since I can't seem to start a new thread, I'm usurping this one.) It's been 3 weeks since I signed up, and my phone number still has not been ported over, so I can't receive calls. I have done all the apn stuff, worked through the help robot, emailed directly... Today my husband received a voicemail from you guys about my account. Presumably because you guys can't call me, either. Please fix?

Nicolek

Ps: the voice mail was nearly impossibly to decipher what with the dramatic volume changes. I get that you don't do support services, but that was pretty ridiculous.

Re: No Service

AEBroughton — Tue, 22 Jan 2019 23:17:47 GMT

I've been having the same issue. Signed up, activated my sim, set up autopay, no service. I've been waiting 7 hours.

Help.

Re: No Service

Lieux — Tue, 22 Jan 2019 23:20:35 GMT

This message @nicolek you have to write to moderator direct...envelopp right up private and write moderator-team it will appear on your screen..and give them your phone number your NIP and explain your problem.

Re: No Service

Lieux — Tue, 22 Jan 2019 23:22:36 GMT

Ok @AEBroughton can you explain more? Did you port your number from a different company? Which one?

Re: No Service

AEBroughton — Tue, 22 Jan 2019 23:26:50 GMT

I ported my number from telus, I had Walmart do the initial set up so that it would be done right.

Re: No Service

Lieux — Tue, 22 Jan 2019 23:33:40 GMT

Yes from telus it could be difficult @AEBroughton..it's the same company but that's what you can read in the forum..if tomorrow it doesn't transfer you will need assistance with the moderator-team ...click on the envelopp right up private message with your phone number and NIP and explain your problem.

Re: No Service

Lieux — Tue, 22 Jan 2019 23:40:04 GMT

The best is when you port from Telus, it's better to activate a new number first on PM and then port your number over once everything was working on your phone. @AEBroughton