topic Re: SIM Stopped Working Can't set up Self Serve because cant get verification text in Get Support

SIM Stopped Working Can't set up Self Serve because cant get verification text

LCWW — Wed, 05 Jan 2022 08:06:49 GMT

My sim stoppped working 2 days before my auto pay. I never set up my self serve. Now I'm tyring to set up self serve to rule out that my SIM didnt stop working because payment didnt go through(today is my cycle date) abd I cant set up the account because the verification text wont go through to my phone. What to do?

Re: SIM Stopped Working Can't set up Self Serve because cant get verification text

stonechucker — Mon, 21 Jan 2019 15:24:29 GMT

@LCWW, please send a private message to the Moderator_Team account using the envelope icon in the top right corner. They will respond to you directly via Private Message when they get to your issue.

Re: SIM Stopped Working Can't set up Self Serve because cant get verification text

stonechucker — Mon, 21 Jan 2019 15:36:20 GMT

@LCWW, I'm assuming of course, you've already tried the registration site:

https://selfserve.publicmobile.ca/self-registration/

Re: SIM Stopped Working Can't set up Self Serve because cant get verification text

will13am — Mon, 21 Jan 2019 16:00:37 GMT

@stonechucker wrote:
@LCWW, please send a private message to the Moderator_Team account using the envelope icon in the top right corner. They will respond to you directly via Private Message when they get to your issue.

Further to this suggestion, the moderator team can be reached via private message using this link. Please include a detailed description of the issue and the required resolution. This will speed up problem resolution significantly. Refer to the following knowledge base link for additional information on contacting the moderator team.

Re: SIM Stopped Working Can't set up Self Serve because cant get verification text

Jackhyf63 — Mon, 21 Jan 2019 21:00:03 GMT

@LCWWSuggest you immediately send a private message to MOD,You should include your account number (or phone number) and account PIN.