topic Re: unlocking my public mobile phone in Get Support

unlocking my public mobile phone

hailey_keddy_ — Wed, 05 Jan 2022 08:06:30 GMT

I need to inlock my public mobile phone because I got a new one and I’m giving this one to a family member. They are not on a public mobile plan and they don’t want to charge their plan

Re: unlocking my public mobile phone

Anonymous — Sun, 20 Jan 2019 21:08:55 GMT

@hailey_keddy_ wrote:
I need to inlock my public mobile phone because I got a new one and I’m giving this one to a family member. They are not on a public mobile plan and they don’t want to charge their plan

So that means the phone originally came from Telus or Koodo. You'll need to contact them to get an unlock code for free. I wonder if Public Mobile, being related to them, could provide you with that. I dunno.

Re: unlocking my public mobile phone

Carld123 — Sun, 20 Jan 2019 21:09:28 GMT

@hailey_keddy_ wrote:
I need to inlock my public mobile phone because I got a new one and I’m giving this one to a family member. They are not on a public mobile plan and they don’t want to charge their plan

@hailey_keddy_

What type of phone is it and what carrier are they with?

Re: unlocking my public mobile phone

Doonerz — Sun, 20 Jan 2019 21:16:50 GMT

@hailey_keddy_ wrote:
I need to inlock my public mobile phone because I got a new one and I’m giving this one to a family member. They are not on a public mobile plan and they don’t want to charge their plan

I assume the phone was activated before Dec. 1, 2017 - that is the date that all phones had to sold unlocked in Canada I believe?

Re: unlocking my public mobile phone

popping — Sun, 20 Jan 2019 21:29:43 GMT

@hailey_keddy_ wrote:
I need to inlock my public mobile phone because I got a new one and I’m giving this one to a family member. They are not on a public mobile plan and they don’t want to charge their plan

How do you know your phone is locked?

Put a non-Telus/Koodo/PM SIM card in your phone. It it asks for unlock code, your phone is locked to Telus/Koodo/PM. Call Telus to get an unlock code.

If your purchased this phone from other carrier and you use it with PM, your phone is unlocked. Otherwise, it will not work with PM.

Re: unlocking my public mobile phone

Lieux — Sun, 20 Jan 2019 21:41:59 GMT

Try to do code *#06# on your phone to know the IMEI for your phone @hailey_keddy_ to give to the mods if your phone is lock with PM...Message changed!!!

Re: unlocking my public mobile phone

Anonymous — Sun, 20 Jan 2019 21:38:47 GMT

@Lieux wrote:
Try to do code *#06# on your phone to know the company for your phone @hailey_keddy_

On my BB OS10 that just spat back my IMEI and a mysterious /29.

Maybe the code does more with an Android or iphone.

Edit: The 29 might correspond to something called SV under About/OS.

Re: unlocking my public mobile phone

Lieux — Sun, 20 Jan 2019 21:41:05 GMT

Sorry my mistake..it's for the IMEI number that you have to give to the mods for unlocking your phone with PM....

Re: unlocking my public mobile phone

dzer2018 — Sun, 20 Jan 2019 21:49:51 GMT

@hailey_keddy_

Starting in May 2014, Public Mobile offered only Motorola Moto G and Samsung Galaxy Ace II X as smartphones.
I had unlocked a Moto G motorola at www.cellunlocker.net but we can not find mobile public anymore in the list, but you can try on www.imei.info PM is in the list,
it is in case it does not regulate with PM or the moderators,

Re: unlocking my public mobile phone

Lieux — Sun, 20 Jan 2019 22:33:16 GMT

Message cleared Try to find the site to check the company which have locked your phone...Any help???

Re: unlocking my public mobile phone

stonechucker — Sun, 20 Jan 2019 22:00:11 GMT

*if* thé phone is locked Public Mobile, it will work fine with Telus and Koodo also. If the phone isn’t locked, there will be no need to unlock it. It is more likely the phone is not locked to Public Mobile, as there is no reason to lock it in here.

if the phone is locked, Moderators can assist with the unlocking process, or you can visit either a Telus or Koodo retailer to get an unlock code.

Re: unlocking my public mobile phone

computergeek541 — Sun, 20 Jan 2019 21:59:29 GMT

Public Mobile will unlock Public Mobile (they did sell GSM/HSPA phones at one point), Telus and Koodo locked devices.

You'll need to send a message to Moderator_Team if you decide to go that route.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: unlocking my public mobile phone

dna2016 — Sun, 20 Jan 2019 22:59:18 GMT

@hailey_keddy_, last i checked PM does not sell cell phones, so what do you mean your public mobile phone? Generally your phone should have already been unlocked when you started with PM, unless it was a Koodo or Telus phone originally, then that's different. You should be able to give the phone to your family member and they should be able to insert whatever SIM they want and use the phone. At least that's been my experience.

Re: unlocking my public mobile phone

Anonymous — Sun, 20 Jan 2019 23:01:49 GMT

@dna2016- Public Mobile 'used' to sell phones. If the OP has one (or a Telus/Koodo phone), PM can unlock it.

Re: unlocking my public mobile phone

dna2016 — Sun, 20 Jan 2019 23:05:07 GMT

@Anonymous oh really, didn't know that, that must have been awhile ago? But then again I've only been with PM for 1.5 years so maybe wasn't that long ago.

Re: unlocking my public mobile phone

Anonymous — Sun, 20 Jan 2019 23:14:21 GMT

@dna2016 wrote:
@Anonymous oh really, didn't know that, that must have been awhile ago? But then again I've only been with PM for 1.5 years so maybe wasn't that long ago.

I think it was up until early 2015.

Re: unlocking my public mobile phone

kav2001c — Mon, 21 Jan 2019 01:21:28 GMT

Public will assist with unlock if you message the mods

Re: unlocking my public mobile phone

wetcoaster — Mon, 21 Jan 2019 01:28:06 GMT

@dna2016 wrote:
@hailey_keddy_, last i checked PM does not sell cell phones, so what do you mean your public mobile phone? Generally your phone should have already been unlocked when you started with PM, unless it was a Koodo or Telus phone originally, then that's different. You should be able to give the phone to your family member and they should be able to insert whatever SIM they want and use the phone. At least that's been my experience.

In addition to everything mentioned above (and the fact that the OP has not come back to elaborate the exact circumstances), it could also be a Samsung phone. At least some of them lock themselves to the first SIM inserted. In this case the unlock code can be obtained from Samsung through their online chat.

Re: unlocking my public mobile phone

Carld123 — Mon, 21 Jan 2019 01:32:08 GMT

@wetcoaster

Exactly....thats why I asked phone type...oh well...hopefully they post solved..or at least answer..😀

Re: unlocking my public mobile phone

dzer2018 — Mon, 21 Jan 2019 01:49:42 GMT

in 2015 I bought a Motorola Moto G from a PM shop, when it existed. Locked Public Mobile.