https://productioncommunity.publicmobile.ca/t5/Get-Support/Lost-my-phone-How-to-deactivate-my-SIM-card/m-p/317550#M159311 <P>Hi,</P><P>&nbsp;</P><P>I lost my phone and SIM card.&nbsp; Can someone let me know how to deactivate my SIM card to prevent others from using it?</P><P>&nbsp;</P><P>Thanks,</P><P>Ben</P> Wed, 05 Jan 2022 08:06:12 GMT bleung 2022-01-05T08:06:12Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Lost-my-phone-How-to-deactivate-my-SIM-card/m-p/317550#M159311 <P>Hi,</P><P>&nbsp;</P><P>I lost my phone and SIM card.&nbsp; Can someone let me know how to deactivate my SIM card to prevent others from using it?</P><P>&nbsp;</P><P>Thanks,</P><P>Ben</P> Wed, 05 Jan 2022 08:06:12 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Lost-my-phone-How-to-deactivate-my-SIM-card/m-p/317550#M159311 bleung 2022-01-05T08:06:12Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Lost-my-phone-How-to-deactivate-my-SIM-card/m-p/317551#M159312 <P>Sorry to hear you lost your phone!</P><P>&nbsp;</P><P>You can login to your account and report your phone as lost/stolen by clicking on Plans and Addons and then Lost/Stolen Phone and then suspend service.</P> Sun, 20 Jan 2019 02:30:47 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Lost-my-phone-How-to-deactivate-my-SIM-card/m-p/317551#M159312 Tav 2019-01-20T02:30:47Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Lost-my-phone-How-to-deactivate-my-SIM-card/m-p/317552#M159313 <P>Yes&nbsp;<a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/71403">@bleung</a>&nbsp;you can go to your self serve account and click plan and adds-on and on phone lost or stolen...you will click later on it if you find your phone!!!</P> Sun, 20 Jan 2019 02:30:57 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Lost-my-phone-How-to-deactivate-my-SIM-card/m-p/317552#M159313 Lieux 2019-01-20T02:30:57Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Lost-my-phone-How-to-deactivate-my-SIM-card/m-p/317553#M159314 <BLOCKQUOTE><HR /><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/71403">@bleung</a>&nbsp;wrote:<BR /><P>Hi,</P><P>&nbsp;</P><P>I lost my phone and SIM card.&nbsp; Can someone let me know how to deactivate my SIM card to prevent others from using it?</P><P>&nbsp;</P><P>Thanks,</P><P>Ben</P><HR /></BLOCKQUOTE><P>This can be done from within your Public Mobile self-serve account.&nbsp;</P><P>&nbsp;</P><P>After logging in, click on teh Plans and Add-Ons tab.&nbsp; Then clck on the tab within that says Lost/Stolen phone.</P> Sun, 20 Jan 2019 02:31:51 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Lost-my-phone-How-to-deactivate-my-SIM-card/m-p/317553#M159314 computergeek541 2019-01-20T02:31:51Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Lost-my-phone-How-to-deactivate-my-SIM-card/m-p/317575#M159315 <P>Go to your self serve account and click on lost phone option.&nbsp;<img id="smileyhappy" class="emoticon emoticon-smileyhappy" src="https://productioncommunity.publicmobile.ca/i/smilies/16x16_smiley-happy.png" alt="Smiley Happy" title="Smiley Happy" /></P> Sun, 20 Jan 2019 03:40:35 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Lost-my-phone-How-to-deactivate-my-SIM-card/m-p/317575#M159315 georgesmilord 2019-01-20T03:40:35Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Lost-my-phone-How-to-deactivate-my-SIM-card/m-p/317630#M159317 <BLOCKQUOTE><HR /><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/60658">@slash407</a>&nbsp;wrote:<BR /><P>u could locate it if u had protection location on it. Next time.</P><HR /></BLOCKQUOTE><P>Good point! If you have <A href="https://support.apple.com/kb/PH2698?locale=en_CA" target="_self">Apples Find My iPhone</A>&nbsp;or <A href="https://www.google.com/android/find" target="_self">Googles Find My Device</A> turned on you could try to locate your phone that way.</P> Sun, 20 Jan 2019 14:32:32 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Lost-my-phone-How-to-deactivate-my-SIM-card/m-p/317630#M159317 Tav 2019-01-20T14:32:32Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Lost-my-phone-How-to-deactivate-my-SIM-card/m-p/317651#M159318 <P>Thanks everyone for the info.&nbsp; I went to the Lost/Stolen Phone page and suspended the service.</P><P>&nbsp;</P><P>I tried tracking my phone yesterday, but it&nbsp;never came&nbsp;online.&nbsp; It was probably stolen <span class="lia-unicode-emoji" title=":disappointed_face:">😞</span></P><P>&nbsp;</P><P>If I buy a new SIM card and update it on the Change SIM Card page, will my old SIM card be deactivated permanently?</P><P>&nbsp;</P><P>Ben</P> Sun, 20 Jan 2019 17:12:25 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Lost-my-phone-How-to-deactivate-my-SIM-card/m-p/317651#M159318 bleung 2019-01-20T17:12:25Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Lost-my-phone-How-to-deactivate-my-SIM-card/m-p/317654#M159319 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/71403">@bleung</a></P><P>Yes, if change to new SIM card, the other SIM will be permanently deactivated. &nbsp;</P><P>&nbsp;</P><P>&nbsp;</P> Sun, 20 Jan 2019 17:14:18 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Lost-my-phone-How-to-deactivate-my-SIM-card/m-p/317654#M159319 Dunkman 2019-01-20T17:14:18Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Lost-my-phone-How-to-deactivate-my-SIM-card/m-p/317658#M159320 <P>Great, thanks <a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/50719">@Dunkman</a>.</P> Sun, 20 Jan 2019 17:19:11 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Lost-my-phone-How-to-deactivate-my-SIM-card/m-p/317658#M159320 bleung 2019-01-20T17:19:11Z