topic Re: Lost Sim in Get Support

New sim card when changing plan?

chocca47 — Wed, 05 Jan 2022 08:05:56 GMT

I am currently trying Public Mobile with a $10 plan and received a Public Mobile number. I want to change to a 30-day plan and port in my phone number from another carrier. Do I need to buy another sim card to do this? Apologies if this is a silly question -I'm not very knowledgeable about cellphones.

Thanks for any help.

Re: New sim card when changing plan?

ShawnC13 — Sat, 19 Jan 2019 00:43:47 GMT

@chocca47 wrote:
I am currently trying Public Mobile with a $10 plan and received a Public Mobile number. I want to change to a 30-day plan and port in my phone number from another carrier. Do I need to buy another sim card to do this? Apologies if this is a silly question -I'm not very knowledgeable about cellphones.
Thanks for any help.

No you will just need to do a plan change in the self serve and at that time you can also do a change number and port in your current number. If you are with Koodo prepaid you will need moderator assistance to port in that numbera s they use the same back end computer system

Re: New sim card when changing plan?

Alex888 — Sat, 19 Jan 2019 00:46:17 GMT

No, 1 SIM card for any plan, including US roaming addons.

Re: New sim card when changing plan?

chocca47 — Sat, 19 Jan 2019 00:53:03 GMT

Thank you for your response. I am with VirginMobile so hopefully won't have any problems porting.

Re: New sim card when changing plan?

ShawnC13 — Sat, 19 Jan 2019 00:55:16 GMT

@chocca47, just make sure to use the account number and the name that is on the account when you port that is all that is needed

Lost Sim

Obummichael — Sat, 19 Jan 2019 17:55:59 GMT

What do I do when my sim is lost and I want to retain my number with public mobile?

Re: Lost Sim

mimmo — Sat, 19 Jan 2019 18:01:11 GMT

@Obummichael buy a new sim card. Log into self-serve click plans the click change sim.

Re: Lost Sim

Carld123 — Sat, 19 Jan 2019 18:01:40 GMT

@Obummichael wrote:
What do I do when my sim is lost and I want to retain my number with public mobile?

@Obummichael

Buy a new sim..go into your self serve and change the old sim card number to your new one