topic Re: US Roaming in Get Support

US Roaming

Sakpase — Wed, 05 Jan 2022 08:05:51 GMT

Made a a payment for US Roaming add on. It doesn’t work. Need help

Re: US Roaming

mimmo — Fri, 18 Jan 2019 21:47:18 GMT

Did you do both steps? Ie does the addon show in your addons section? Or do you have balance greater or equal to what you paid?

Also which addon did you buy?

Do you have data roaming enabled? Are you connected to at&t or T-Mobile?

Re: US Roaming

Sakpase — Fri, 18 Jan 2019 22:40:50 GMT

I got the $8 unlimited talk. My balance is less than my $40 monthly plan

Re: US Roaming

Anonymous — Fri, 18 Jan 2019 22:49:14 GMT

@Sakpase wrote:
I got the $8 unlimited talk. My balance is less than my $40 monthly plan

There are two steps involved with buying add-ons.

1. Have or add more money into the Available Funds.

2. Then buy the add-on.

To see if you were successful, check in the lower part of your overview screen to see if the add-on is listed. If it's not there then you didn't complete the second step.

Then restart the phone. When in the states...turn on any roaming switches and finally scan and find and connect to AT&T or T-Mobile unless you're just in automatic.

Re: US Roaming

Lieux — Fri, 18 Jan 2019 22:50:43 GMT

More info @Sakpase to help you we need more info.

Re: US Roaming

Sakpase — Fri, 18 Jan 2019 22:56:39 GMT

What info do you need

Re: US Roaming

Lieux — Fri, 18 Jan 2019 22:58:05 GMT

As @mimmo said...

Did you do both steps? Ie does the addon show in your addons section? Or do you have balance greater or equal to what you paid?

Also which addon did you buy?

Do you have data roaming enabled? Are you connected to at&t or T-Mobile?

Re: US Roaming

Anonymous — Fri, 18 Jan 2019 22:58:40 GMT

@Sakpase wrote:
What info do you need

Answers to the several questions posed to you for a start.

Re: US Roaming

mimmo — Fri, 18 Jan 2019 23:40:14 GMT

This guide might help.

https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/HOWTO-Purchasing-Add-ons/m-p/198974#M22572

Re: US Roaming

srlawren — Sat, 19 Jan 2019 00:00:52 GMT

@Anonymous wrote:
To see if you were successful, check in the lower part of your overview screen to see if the add-on is listed. If it's not there then you didn't complete the second step.

@Anonymous I remember in the past that at least some of the US Roaming add-on(s) don't show up on the overview page. The best way to check for these particular add-ons is to click on the Plan and Add-ons orange tab and look there in the My Add-ons section. (Shown in step 2.3 of the guide that @mimmo linked ~~below~~ EDIT: above, LOL)