topic Re: Data not connecting in Get Support

Data not connecting

michellelove721 — Wed, 05 Jan 2022 08:05:43 GMT

My data was working until I bought a new phone now it won't connect, it's a lg g6 I've ever added public mobile to my access point names but no luck now I'm wondering if I used up all my data ,how can I tell if my data has ran out?

Re: Data not connecting

stonechucker — Fri, 18 Jan 2019 17:30:56 GMT

@michellelove721, check the overview page in My Account. If you do not see your data usage, that means you've consumed it all.

If you still see usage (x/data_amount) used... there's something else wrong.

Re: Data not connecting

Jackhyf63 — Fri, 18 Jan 2019 17:50:43 GMT

@michellelove721Login to your account, look under Account Status and click View Usage.Not sure if you can track the actual usage.Best to use a 3rd party app for data tracking like my data manager .

Re: Data not connecting

lukealex121 — Fri, 18 Jan 2019 17:55:23 GMT

There is a glitch with LG phones not connecting to data networks correctly.

I’ve seen the same problem occur with family member’s LGs as well.

Try the troubleshooting located here: https://thecellguide.com/how-to-fix-mobile-data-lg-g6-3686 .

Also try changing the APN settings to the following:

Name: Mobile Internet

APN: sp.mb.com

Proxy: Unspecified

Port: Unspecified

Username: Unspecified

Password: Unspecified

Server: Unspecified

MMSC: http://aliasredirect.net/proxy/mb/mmsc

MMSC proxy: 74.49.0.18

MMS port: 80

MCC: 302

MNC: 220

Authentication type: Unspecified

* APN type: default,mms

* APN roaming Protocol: IPv4

Bearer: Unspecified

MVNO type: GID

MVNO value: 4D4F

Did you buy this phone new or used? In some cases, a factory reset is required to fix this issue.

Please try the troubleshooting options above, and look at some of the forum articles regarding this issue and let me know if it works 🙂

Re: Data not connecting

Dunkgirl — Sat, 19 Jan 2019 08:18:01 GMT

@michellelove721Did you check your self-serve account and confirm you still have data left?