topic Re: My account is locked out in Get Support

My account is locked out

live0744 — Wed, 05 Jan 2022 08:05:41 GMT

Please help me because my account was locked out.

Thanks.

Re: My account is locked out

Carld123 — Fri, 18 Jan 2019 17:09:58 GMT

@live0744 wrote:
Please help me because my account was locked out.

Thanks.

@live0744

Did you forget your login details?

Re: My account is locked out

live0744 — Fri, 18 Jan 2019 17:11:58 GMT

Yes. I don't remember the password.

When I tried to recover the password, I got the message saying my account was locked.

Re: My account is locked out

stonechucker — Fri, 18 Jan 2019 17:16:55 GMT

How long has it been since you've had service on your phone number @live0744?

Re: My account is locked out

Anonymous — Fri, 18 Jan 2019 17:18:39 GMT

@live0744 wrote:
Yes. I don't remember the password.
When I tried to recover the password, I got the message saying my account was locked.

Unfortunately, your only recourse is to contact the moderators.

Edit: stonechucker's always clever insights...indeed...if you have an active account and not deactivated after 90 days.

Send ONE (1) private message to them here and include your phone number and PIN to minimize back and forth identity verification delays.
Forget your PIN? Then you'll need 3 of either of these pieces of information you used when you signed up: full address, birthdate, last 4 digits of CC you might have used, email address on the account, alternative phone number you might've entered when you signed up. Or, in addition, either of these to get to 3: last payment amount and date, last add-on bought and date.
And of course your question/problem.
Then hopefully they will get back to you as soon as they can between M-F 9-9 (ET) and Sat-Sun 9-7:30 (ET). But it could be up to a couple days.
Depending on your notification settings, you would get an email notifying you of a reply. Get back here and see a red blob over the little envelope in the upper right of your screen and click on it to see the message.

Re: My account is locked out

Naveenjoseph — Fri, 18 Jan 2019 17:45:29 GMT

My account is locked.. please help

Re: My account is locked out

Anonymous — Fri, 18 Jan 2019 17:49:39 GMT

@Naveenjoseph wrote:
My account is locked.. please help

@Naveenjoseph

You found your way here but it seems you didn't read the post immediately above yours.

Re: My account is locked out

stonechucker — Fri, 18 Jan 2019 17:51:38 GMT

@Anonymous, clever?? hmm... Okay, we'll go with that 😉

@Naveenjoseph, please see the rest of this thread for suggested steps to take.

Thinking about the locked comment a bit more, does the password reset process have a maximum number of attempts before auto-locking against possible hacking? My idea on the post 90-day cycle may be wrong.

Re: My account is locked out

lukealex121 — Fri, 18 Jan 2019 17:57:50 GMT

Message the @CS_Agent by clicking the envelope icon at the top of the community page. If anyone can unlock your account, it would be them.

Re: My account is locked out

Anonymous — Fri, 18 Jan 2019 17:59:00 GMT

@stonechucker wrote:
@Anonymous, clever?? hmm... Okay, we'll go with that 😉

@Naveenjoseph, please see the rest of this thread for suggested steps to take.

Thinking about the locked comment a bit more, does the password reset process have a maximum number of attempts before auto-locking against possible hacking? My idea on the post 90-day cycle may be wrong.

I think it's a fine idea until people respond with the actual text of what they're getting.

I just tried the forgot your password and put in a fake email address and I got

Sorry, we’re unable to verify your email address.

So maybe that's what happens when the account is deactivated rather than when locked.

Re: My account is locked out

live0744 — Fri, 18 Jan 2019 18:50:43 GMT

I received a private message from one of the moderators although I could not reply to him as I was getting an error.

I sent a private message to Moderators as you suggested.

Hopefully, I get something back soon.

Re: My account is locked out

Lieux — Fri, 18 Jan 2019 18:58:36 GMT

Good @live0744 and don’t forget you could wait 2 or 3 days....

Re: My account is locked out

live0744 — Fri, 18 Jan 2019 21:09:01 GMT

Thank you everyone for help.

Got this problem solved.