topic Re: paid for wrong plan in Get Support

paid for wrong plan

Spidy — Wed, 05 Jan 2022 08:05:21 GMT

Hello. I started an account today * ************** T Brown *** *** ****. I accidentally chose the wrong plan. ($** talk text and * g data) I meant to chose the special offer - $** talk text *g data plus bonus ***mb if auto pay. I paid again to change plan upon renewal, but can you switch to special offer now ? seeing as this is only a few hours into my first day? Thank You*Trina

Re: paid for wrong plan

mimmo — Thu, 17 Jan 2019 22:18:43 GMT

Send a private message to the moderator_team explain what happened. They are pretty good with these things

Re: paid for wrong plan

Spidy — Thu, 17 Jan 2019 22:33:30 GMT

Thx mimmo

Re: paid for wrong plan

srlawren — Thu, 17 Jan 2019 23:32:30 GMT

@mimmo wrote:
Send a private message to the moderator_team explain what happened.

@Spidy you can read how to do that here: How to Get Help

Re: paid for wrong plan

Lieux — Thu, 17 Jan 2019 23:36:20 GMT

And @Spidy you will have to wait up to 2 or 3 days for answer...patience they will reply to you!!!

Re: paid for wrong plan

GreatCanadian — Thu, 17 Jan 2019 23:47:11 GMT

All the above suggestions are spot on, but beware of this: If you log in and change your plan to a new plan and have it activate NOW you will lose your current plan and that money is out the window I'd wait to see if the moderators will be lenient and adjust your current plan for you If they don't, then you can decide to do it yourself if you don't want to lose the value of your current plan. That being said you can change it now and have it activate on your next renewal date. That way you don't lose anything, but you're stuck with your current plan for this cycle.

Re: paid for wrong plan

Mary_M — Fri, 18 Jan 2019 14:08:32 GMT

Hey @Spidy,

someone has gotten back to you with validation questions 🙂 Please have a look at your private messages.

Cheers,

Mary

Re: paid for wrong plan

will13am — Fri, 18 Jan 2019 15:13:58 GMT

@Mary_M wrote:
Hey @Spidy,

someone has gotten back to you with validation questions 🙂 Please have a look at your private messages.

Cheers,

Mary

@Mary_M, given your speedy response in this thread, I take it the big backlog is pretty much in the rear view mirror with much improved interaction times??? Keep up the good work!

Re: paid for wrong plan

Mary_M — Fri, 18 Jan 2019 15:17:58 GMT

thanks! we're trying - turnaround time is still 24 to 48 hours but we're moving as fast as we can! 🙂 @will13am

Re: paid for wrong plan

srlawren — Fri, 18 Jan 2019 17:00:38 GMT

@Mary_M wrote:
thanks! we're trying - turnaround time is still 24 to 48 hours but we're moving as fast as we can! 🙂 @will13am

Thanks for the update @Mary_M