topic Re: SIM Card Locked need a PUK in Get Support

SIM Card Locked need a PUK

markr — Wed, 05 Jan 2022 08:04:36 GMT

SIM Card Locked need a PUK

Is connecting with a moderator the only way to resolve this issue?

Re: SIM Card Locked need a PUK

popping — Thu, 17 Jan 2019 02:33:39 GMT

@markr wrote:
SIM Card Locked need a PUK

Is connecting with a moderator the only way to resolve this issue?

Yes, send a private message to moderator for help.

Wait time is about 3 dats.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: SIM Card Locked need a PUK

Dunkgirl — Thu, 17 Jan 2019 02:35:19 GMT

@markr wrote:
SIM Card Locked need a PUK

Is connecting with a moderator the only way to resolve this issue?

@markrYes unless you have a samsung phone or you want to spend $10 on a new sim card.

Re: SIM Card Locked need a PUK

cin7 — Thu, 17 Jan 2019 06:25:51 GMT

@markr

Do you still have the card that held your SIM card in place?

The PUK code is listed on that card.

Re: SIM Card Locked need a PUK

computergeek541 — Thu, 17 Jan 2019 06:57:19 GMT

@cin7 wrote:
@markr

Do you still have the card that held your SIM card in place?

The PUK code is listed on that card.

I'm not sure what your message means. The PUK code not "listed" anywhere. It's a security code that is purposely kept secret from customers and you cannot get it by simply taking a look at a piece of plastic.

Re: SIM Card Locked need a PUK

markr — Thu, 17 Jan 2019 13:43:06 GMT

@popping wrote:
@markr wrote:
SIM Card Locked need a PUK

Is connecting with a moderator the only way to resolve this issue?

Yes, send a private message to moderator for help.
Wait time is about 3 dats.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

3 days for a response? That is pretty lengthy wait 😞

Re: SIM Card Locked need a PUK

Dunkgirl — Mon, 21 Jan 2019 04:28:39 GMT

@markr wrote:
@popping wrote:
@markr wrote:
SIM Card Locked need a PUK

Is connecting with a moderator the only way to resolve this issue?

Yes, send a private message to moderator for help.
Wait time is about 3 dats.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

3 days for a response? That is pretty lengthy wait 😞

@markrHow did you proceed? Did you contact the moderator or find another fix? Is the issue resolved?

Re: SIM Card Locked need a PUK

Mary_M — Mon, 21 Jan 2019 15:08:42 GMT

Good morning @markr,

just an FYI that someone did get back to you privately on Friday, can you please verify your messages ?

Thank you 🙂

Mary

Re: SIM Card Locked need a PUK

Lieux — Mon, 21 Jan 2019 15:00:48 GMT

That's funny....it was not @Dunkgirl who has a problem but @markr !!!

@Mary_M

Re: SIM Card Locked need a PUK

Mary_M — Mon, 21 Jan 2019 15:08:03 GMT

oops! I typed the wrong username (my eyes are playing tricks with me LOL) - thank you for letting me know 🙂 @lorieux

Re: SIM Card Locked need a PUK

markr — Tue, 22 Jan 2019 18:08:33 GMT

I responded to the private message twice with no reponse. We have not been able to make calls for a week now 😞

@Mary_M wrote:
Good morning @markr,

just an FYI that someone did get back to you privately on Friday, can you please verify your messages ?

Thank you 🙂

Mary