topic Re: Changed my plan to $50.00 with data in Get Support

Changed my plan to $50.00 with data

mccanc — Wed, 05 Jan 2022 08:04:29 GMT

I waited 24 hours and my data still doesn't work.
Restarted my phone and took out sim and battery. Turned back on. No data.
Edited*: Made the wrong APN address on my phone opps.

Changed Plans

mccanc — Thu, 17 Jan 2019 04:44:39 GMT

I waited 24 hours and my data still doesn't work.
Restarted my phone and took out sim and battery. Turned back on. No data.
Edited*: Made the wrong APN address on my phone opps.

Re: Changed my plan to $50.00 with data

Lieux — Wed, 16 Jan 2019 19:11:22 GMT

Hello @mccanc

Why the APN from Koodo now because you are with PM???

Re: Changed my plan to $50.00 with data

mccanc — Wed, 16 Jan 2019 19:15:03 GMT

I meant Public Mobile sorry.

Re: Changed my plan to $50.00 with data

stonechucker — Wed, 16 Jan 2019 19:17:23 GMT

@mccanc, has your new plan been activated yet, or are your loaded funds still classed as available? Perhaps the activation hasn't taken place yet?

Re: Changed my plan to $50.00 with data

srlawren — Wed, 16 Jan 2019 19:17:33 GMT

@mccanc did your previous plan include data? If so, was it working then? Have you rebooted your phone since changing plans? Is mobile data turned on or off on your phone? If you've never used data with Public Mobile before: what is your phone's brand and model? Some require some extra work to get going.

Re: Changed Plans

computergeek541 — Wed, 16 Jan 2019 19:19:18 GMT

@mccanc wrote:
I waited 24 hours and my data still doesn't work. I also make sure the apn of koodo was there.

Restarted my phone and took out sim and battery. Turned back on. No data.

Are you a Koodo customer or a Public Mobile customer? Koodo APN settings will not work if you are using Public Mobile service.

Re: Changed my plan to $50.00 with data

mccanc — Wed, 16 Jan 2019 19:20:36 GMT

It's fixed. I mispelled the apn address. Thanks.

Re: Changed Plans

Dunkgirl — Wed, 16 Jan 2019 21:34:49 GMT

@mccancThis is a double post from here the issue has been solved by the user inputting the correct apn.

Re: Changed Plans

srlawren — Wed, 16 Jan 2019 21:45:12 GMT

@Dunkgirl wrote:
@mccancThis is a double post from here the issue has been solved by the user inputting the correct apn.

@Dunkgirl looks like they've been merged