topic Re: Public mobile customer transferring phone to new public mobile customer in Get Support

Public mobile customer transferring phone to new public mobile customer

Cameron998 — Wed, 05 Jan 2022 08:04:20 GMT

I am a current public mobile customer and I have given my iPhone 5s to my Mother. I have set up a public mobile account for her and obtained a PM SIM card and set up an account for her. I receive a “sim not supported “ message saying Public Mobile is not a supported carrier. Can anyone help me resolve this issue?

Re: Public mobile customer transferring phone to new public mobile customer

Murco — Wed, 16 Jan 2019 16:20:29 GMT

@Cameron998

Did you power on and off and re-insert the Sim card ?

Re: Public mobile customer transferring phone to new public mobile customer

ooakosiryan — Wed, 16 Jan 2019 16:20:30 GMT

It sounds like you need to unlock the phone. You can do this for free by contacting the last service provider the phone was under.

Re: Public mobile customer transferring phone to new public mobile customer

Tav — Wed, 16 Jan 2019 16:25:06 GMT

@ooakosiryan wrote:
It sounds like you need to unlock the phone. You can do this for free by contacting the last service provider the phone was under.

I read this as the phone had been being used on Public Mobile. Perhaps the OP can clarify.

Re: Public mobile customer transferring phone to new public mobile customer

Cameron998 — Wed, 16 Jan 2019 16:28:12 GMT

Thanks for your rapid responses.

Public Mobile is the last phone carrier.

I have powered the phone off and on again.

Still get sim not supported message.

Re: Public mobile customer transferring phone to new public mobile customer

Cameron998 — Wed, 16 Jan 2019 16:29:22 GMT

Public mobile is the last carrier.

Re: Public mobile customer transferring phone to new public mobile customer

Cameron998 — Wed, 16 Jan 2019 16:30:56 GMT

Powered on and off. Card reinserted. Still receive message.

Re: Public mobile customer transferring phone to new public mobile customer

Tav — Wed, 16 Jan 2019 16:34:57 GMT

@Cameron998 wrote:
Powered on and off. Card reinserted. Still receive message.

Have you tried the lost/stolen phone trick or adding a $1 to your account? Sometimes this sort of jumpstarts the service into working.

For the lost/stolen phone trick you login to the self serve area and report the phone as lost/stolen. Turn the phone off. Wait 10 minutes. Report the phone as found and then turn the phone back on again.

If this doesn't work you can make a payment to the account of $1.

Re: Public mobile customer transferring phone to new public mobile customer

ooakosiryan — Wed, 16 Jan 2019 16:38:55 GMT

@Cameron998 wrote:
Public Mobile is the last phone carrier.

Oh okay, nevermind about the unlocking. I have no idea what the problem could be. Sorry!

Just to rule out a problem with the SIM card, can you try inserting it into your current phone (the one you currently use for Public Mobile) and make sure it works?

And just to clarify, is the screenshot from this thread the same message you're getting?

Re: Public mobile customer transferring phone to new public mobile customer

Cameron998 — Wed, 16 Jan 2019 16:54:24 GMT

Yes, that is the message I receive

Re: Public mobile customer transferring phone to new public mobile customer

Anonymous — Wed, 16 Jan 2019 16:57:50 GMT

@Cameron998 wrote:
I am a current public mobile customer and I have given my iPhone 5s to my Mother. I have set up a public mobile account for her and obtained a PM SIM card and set up an account for her. I receive a “sim not supported “ message saying Public Mobile is not a supported carrier. Can anyone help me resolve this issue?

Yeah I think some other clarification is needed.

So you had your own service/SIM in this phone. I assume you got another phone and put in the known working SIM? And did it work in the new phone?

Then you bought a SIM for your mother to use in your old phone? Then did you go through all the usual activation steps with that SIM in that phone?

I'm not too up on iphone's but is there like a factory reset wipe kinda thing? Maybe you need to reset all the connectivity radios.

Re: Public mobile customer transferring phone to new public mobile customer

Tav — Wed, 16 Jan 2019 16:59:57 GMT

Was the phone ever used on another providor? Looks like it may have locked itself somehow. If so you may have to contact the other providor to unlock it.

Re: Public mobile customer transferring phone to new public mobile customer

Anonymous — Wed, 16 Jan 2019 17:11:07 GMT

@Tav wrote:
Was the phone ever used on another providor? Looks like it may have locked itself somehow. If so you may have to contact the other providor to unlock it.

It seems like a lock but it had been working with Public Mobile already. And they don't sell and lock phones.

Re: Public mobile customer transferring phone to new public mobile customer

Cameron998 — Wed, 16 Jan 2019 17:12:22 GMT

I used my own sim in a new phone and it is working successfully.

Purchased a new public mobile sim for Mom. Wiped my old phone. Have followed all steps to set up her new phone. Still receiving the sim not supported message. Puzzling. Thanks for helping.

Re: Public mobile customer transferring phone to new public mobile customer

Cameron998 — Wed, 16 Jan 2019 17:17:00 GMT

I have been using this phone with public mobile for over a year, have no clue what other provider it could be linked to. Is there a way to determine that? I am setting it up in a different province, could that be relevant?

Re: Public mobile customer transferring phone to new public mobile customer

ooakosiryan — Wed, 16 Jan 2019 17:17:11 GMT

@Cameron998 wrote:
I used my own sim in a new phone and it is working successfully.
Purchased a new public mobile sim for Mom. Wiped my old phone. Have followed all steps to set up her new phone. Still receiving the sim not supported message. Puzzling. Thanks for helping.

You can figure out if it's a problem with the SIM or the phone by doing the following:

Take your mom's new SIM and stick it in your new phone and see if it's working.
Take your own old SIM and stick it in your mom's phone (your old one) and see if it's working.

Let us know the results when you try these 🙂

Re: Public mobile customer transferring phone to new public mobile customer

stonechucker — Wed, 16 Jan 2019 17:20:54 GMT

This may seem off the wall to ask, but have you 'signed up' for an account for your new SIM? Just buying it doesn't make it happen.

Re: Public mobile customer transferring phone to new public mobile customer

srlawren — Wed, 16 Jan 2019 17:23:52 GMT

@Cameron998 very weird, it should just work. I'm going to tag iPhone expert @CalgaryBen to see if he has any suggestions.

Re: Public mobile customer transferring phone to new public mobile customer

Cameron998 — Wed, 16 Jan 2019 17:52:43 GMT

Yes account has been set up and ‘refer a friend ‘ has even been acknowledged by text from pm. Chose a phone number too just get bogged down with the sim.

Re: Public mobile customer transferring phone to new public mobile customer

computergeek541 — Wed, 16 Jan 2019 18:18:05 GMT

When iPhone.devices say this, it means that the phone is locked to a different carrier. Phone will need to be unlocked before use.