topic Re: Getting started in Get Support

Getting started

Kayla-wx — Wed, 05 Jan 2022 08:03:58 GMT

I tried to activate my Sim card today went threw the whole process and at the end my tablet died. The payment came off my card but my phone don't work, I can't sign in to my account, my phone tells me my Sim card it locked.

Please help

Re: Getting started

Alex888 — Wed, 16 Jan 2019 01:00:20 GMT

Need any help? Questions?

Re: Getting started

Alex888 — Wed, 16 Jan 2019 01:03:17 GMT

Did you created a Self Serve Account yet? Click My Account in the top right corner, then select Create An Account.

Re: Getting started

Luddite — Wed, 16 Jan 2019 01:04:43 GMT

Try the lost password reset to gain access to your account. If that fails, click this: message to moderators to send a private message to the moderator team with a description of your issue. Moderator hours are: Monday to Friday, 9 am (ET) to 9 pm (ET); Saturday - Sunday 9 am (ET) - 7:30 pm (ET). Usually they answer within in 24 hours, but can take a few days.

Do not send multiple messages. This increases the queue and adds to the time moderators take to locate all your messages.

What is make/model of your phone?

What message appears when you reboot the phone with the SIM installed? Your phone may be locked to another carrier.

Re: Getting started

Jackhyf63 — Wed, 16 Jan 2019 01:05:37 GMT

@Kayla-wx Welcome to PM community fortum,if you have any questions you can post here,we can try best solve the problem!

Re: Getting started

Kayla-wx — Wed, 16 Jan 2019 01:12:50 GMT

I tired.

I put in the number I chose and it asked fir a 6didget number from a text but I never got one cause it's not connected to the network

Re: Getting started

popping — Wed, 16 Jan 2019 01:12:54 GMT

@Kayla-wx wrote:
I tried to activate my Sim card today went threw the whole process and at the end my tablet died. The payment came off my card but my phone don't work, I can't sign in to my account, my phone tells me my Sim card it locked.
Please help

Which phone are you using?

You said your phone was telling you your SIM card is locked. Is there any chance that your phone is still locked to your previous provider? If yes, you can call your previous provider to unlock it for free.

Check your credit card online. Is there any pending charge by PM? If yes, you account may already created.

Re: Getting started

Kayla-wx — Wed, 16 Jan 2019 01:14:08 GMT

My phone is a Sony Xperia

Its a white screen asking for a pin cause my Sim card is locked

Re: Getting started

Kayla-wx — Wed, 16 Jan 2019 01:17:56 GMT

I'm using a Sony Xperia

With the public Mobile Sim card in it and it's saying the Sim card is locked

The payment is all gone threw and outta my account. But still can't long in to my account

Re: Getting started

Alex888 — Wed, 16 Jan 2019 01:33:16 GMT

I think you need to contact a Moderator to get access to your account. You can send them a private message here.

You will need to provide either your Public Mobile:

Self-Serve username and password, or
Phone number and 5 digit verification code that you’ll receive to the number provided
If you are unable to verify using the options above, our Moderator Team will share an alternative option we have available for you.

So you know, the current wait time is about 1-2 days.

Re: Getting started

wetcoaster — Wed, 16 Jan 2019 01:52:27 GMT

@Kayla-wx wrote:
My phone is a Sony Xperia
Its a white screen asking for a pin cause my Sim card is locked

@Kayla-wx

I would guess that your phone is locked to your previous provider. You'd have to get the unlock code from them.

Re: Getting started

Kayla-wx — Wed, 16 Jan 2019 01:54:41 GMT

It's saying my public Mobile Sim card is locked

Re: Getting started

Carld123 — Wed, 16 Jan 2019 02:04:59 GMT

@Kayla-wx wrote:
It's saying my public Mobile Sim card is locked

@Kayla-wx

It must be worded different than what you posted above.....

Re: Getting started

Kayla-wx — Wed, 16 Jan 2019 02:11:33 GMT

It's also saying on the top of my screen Sim locked by operator.

Even if my phone was locked by a pervious porvitor I should be able to sign in to my account

Re: Getting started

popping — Wed, 16 Jan 2019 03:14:23 GMT

@Kayla-wx wrote:
I'm using a Sony Xperia
With the public Mobile Sim card in it and it's saying the Sim card is locked

The payment is all gone threw and outta my account. But still can't long in to my account

1. Is your Xperia screen showing "Public Mobile"?

2. If you have access to another phone, try the PM SIM card in another phone to eliminate the hardware issue.

3. I think your phone is locked to your previous provider. Please post a screenshot of the error message shown on your phone.

Re: Getting started

wetcoaster — Wed, 16 Jan 2019 03:20:15 GMT

@Kayla-wx wrote:
It's also saying on the top of my screen Sim locked by operator.

Even if my phone was locked by a pervious porvitor I should be able to sign in to my account

Well, as long as the phone is locked to your previous provider you are caught in the loop you described on the first page of this thread, no?

@Kayla-wx wrote:
I tired.
I put in the number I chose and it asked fir a 6didget number from a text but I never got one cause it's not connected to the network

Re: Getting started

popping — Wed, 16 Jan 2019 03:48:38 GMT

@Kayla-wx wrote:
It's also saying on the top of my screen Sim locked by operator.

Even if my phone was locked by a pervious porvitor I should be able to sign in to my account

SIM locked by operator(provider) means your phone is locked to your previous operator/provider.

To confirm that your phone is locked:

Dial *#*#7378423#*#* in phone pad. If you get an [x] to the left of Network. Your phone is locked to your previous provider. Watch the following video for details.

https://www.youtube.com/watch?v=w8sPV7OUsk4

Re: Getting started

TimeLemon — Wed, 16 Jan 2019 16:16:12 GMT

However regardless of if you created your account you may need to unlock your phone from whatever provider you had last. There are some services online that can do that for you.

Where did you originally purchase your phone? If you bought your phone from your last provider the phone may be locked to them.

Re: Getting started

Dunkgirl — Sat, 19 Jan 2019 08:08:54 GMT

@Kayla-wxDid you get this sorted out yet?

Re: Getting started

Kayla-wx — Sat, 19 Jan 2019 20:45:02 GMT

Still having trouble getting in to my account