topic Re: iPhone activation in Get Support

iPhone activation

Davehartley5 — Wed, 05 Jan 2022 08:03:21 GMT

When I put my public mobile SIM card into my unlocked iPhone i get a message saying to contact my carrier

could you please help me set this up

Re: iPhone activation

Anonymous — Tue, 15 Jan 2019 03:51:51 GMT

@Davehartley5 wrote:
When I put my public mobile SIM card into my unlocked iPhone i get a message saying to contact my carrier
could you please help me set this up

@Davehartley5

What's the exact message it's telling you?

Re: iPhone activation

Dunkman — Tue, 15 Jan 2019 03:52:58 GMT

@Davehartley5

What else have you done so far? Ie. did you activate your SIM card/account online or in store? New number or porting your number from another mobile company? More details of your situation might help further figure out the problem.

Re: iPhone activation

Psygineer — Tue, 15 Jan 2019 04:11:07 GMT

@Davehartley5 wrote:
When I put my public mobile SIM card into my unlocked iPhone i get a message saying to contact my carrier
could you please help me set this up

Have you tried rebooting your phone? Sometimes when changing SIMs in an unlocked phone you need to reboot to let the phone recognize the SIM properly. Another thing you might wish to do is report the phone lost/stolen on your Self-Serve account, wait 5-10 minutes, then report it found and reboot the phone. If it is a SIM/Account issue that should clear it up. To me it sounds like your unlocked phone isn't unlocked anymore. Some phones do lock after being on carrier even if you bought it unlocked. If you recently unlocked a locked phone, it might have failed.