topic Re: Can’t change plan in Get Support

Can’t change plan

Brow — Wed, 05 Jan 2022 08:02:53 GMT

Site seems to be faulty today, have never had issues before other than it’s extermey slow to load pages, like it’s on dial up internet or something!!

Problem is:

i can’t change my plan as the page won’t load correctly and I can’t see the plan offer!!,

ive tried all the different browsers and no luck.....

Re: Can’t change plan

hzmy — Mon, 14 Jan 2019 19:44:29 GMT

@Brow wrote:
Site seems to be faulty today, have never had issues before other than it’s extermey slow to load pages, like it’s on dial up internet or something!!

Problem is:
i can’t change my plan as the page won’t load correctly and I can’t see the plan offer!!,

ive tried all the different browsers and no luck.....

This happened to me sometimes, as when you have multiple tabs open with the account page, the page starts to load slowly.

I assumed you have used incoginito mode, and IE, or Edge, firefox with clean browser cookie and cache, right?

I can't recommend more options but just to wait.

Re: Can’t change plan

GreatCanadian — Mon, 14 Jan 2019 19:45:06 GMT

Did you try Google Chrome incognito mode?

Re: Can’t change plan

Brow — Mon, 14 Jan 2019 19:53:28 GMT

Yay!! I had not but I did now and it worked!! Thanks great Canadian 😉

Re: Can’t change plan

Brow — Mon, 14 Jan 2019 19:56:36 GMT

Thanks !

I had not tried incognito mode yet! Worked like a charm !!

Re: Can’t change plan

GreatCanadian — Mon, 14 Jan 2019 19:59:02 GMT

No problem. Glad it worked for ya!!

Re: Can’t change plan

stonechucker — Mon, 14 Jan 2019 20:00:24 GMT

@Brow, I've found that the self-serve does strange things on a regular basis - Overview page normally is fine, but going into other tabs, sometimes the screens are slow, and in some cases do not display any information.

Normally, it's resolved within a few minutes.