topic Re: data not working in Get Support

data not working

dragonfire7051 — Wed, 05 Jan 2022 08:02:25 GMT

i put my sim card in my new phone all working good but data is not working it reads the sim card as telus but the net work is on public mobile 3g and i can not change the apn. i have tried all the troubleshooting. i have read ..

Re: data not working

krazykiwi — Sun, 13 Jan 2019 19:09:53 GMT

@dragonfire7051 wrote:
i put my sim card in my new phone all working good but data is not working it reads the sim card as telus but the net work is on public mobile 3g and i can not change the apn. i have tried all the troubleshooting. i have read ..

Hi, have you been using this sim prior to putting it in your new phone or is it newly activated?

Try resetting your network settings or the Lost/stolen trick.

Login to self serve - Plan & add-ons - Lost/Stolen phone - Suspend service.
Logout and wait a few minutes then login and select found phone.
This will not blacklist your phone.

Re: data not working

krazykiwi — Sun, 13 Jan 2019 19:11:28 GMT

@dragonfire7051

If the Lost/Stolen trick does not work try adding $1 to your account, this sometimes works when the Lost/Stolen does not work.

Also, if you haven't already tried restart your phone.

If either response to your particular request leads to the resolution of your issue , please help other community members by marking that post as the solution. Thank You

Re: data not working

dragonfire7051 — Sun, 13 Jan 2019 19:19:53 GMT

i had a phone lgk4 where i got the plan from and just got the newer phone it sayes it works on this net work so i put the sim card in all works but data i tryed all this trobelshooting

Re: data not working

srlawren — Sun, 13 Jan 2019 19:21:28 GMT

@dragonfire7051 what is the brand and model number of the new(er?) phone you are having difficulty with?

Re: data not working

krazykiwi — Sun, 13 Jan 2019 19:21:44 GMT

@dragonfire7051 wrote:
i had a phone lgk4 where i got the plan from and just got the newer phone it sayes it works on this net work so i put the sim card in all works but data i tryed all this trobelshooting

Is data turned on?

Re: data not working

dragonfire7051 — Sun, 13 Jan 2019 19:22:31 GMT

yes its on

Re: data not working

ShawnC13 — Sun, 13 Jan 2019 19:23:39 GMT

@dragonfire7051 wrote:
i had a phone lgk4 where i got the plan from and just got the newer phone it sayes it works on this net work so i put the sim card in all works but data i tryed all this trobelshooting

If this is a used phone and another LG it may need a network reset. If you tell us the amke and model we will be able to help you out more.

Here is a great site to setup your APN and instructions on how to do it. Find the APN Settings for Public Mobile here!

Re: data not working

krazykiwi — Sun, 13 Jan 2019 19:23:53 GMT

@dragonfire7051 wrote:
yes its on

As @srlawren ask which phone are you using?

Re: data not working

wetcoaster — Sun, 13 Jan 2019 19:54:40 GMT

@dragonfire7051 wrote:
i had a phone lgk4 where i got the plan from and just got the newer phone it sayes it works on this net work so i put the sim card in all works but data i tryed all this trobelshooting

Can you a) let us know what phone and what OS you are using, and b) provide details of what exact trouble shooting you did?

If your phone supports Public Mobile / Telus frequencies but runs on Android 8.1 you likely don't have the right APN settings.

Re: data not working

dragonfire7051 — Sun, 13 Jan 2019 19:26:27 GMT

doogee s80 i tryed my wifes sim chip in it and it works fine it just the public mobile sim reads telus and you can not go in and chaing the apn it reads it off the chip

Re: data not working

srlawren — Sun, 13 Jan 2019 19:28:03 GMT

@wetcoaster wrote:

If your phone supports Public Mobile / Telus frequencies you don't have the right APN settings.

@wetcoaster or, as @ShawnC13 pointed out, it could be the LG quirk when changing providers. Or, it could be the Android 8 issue some people seem to have where the phone won't let them edit the APN settings. Or theoretically it could be an older iPhone that needs the unlockit (though probably not as the OP mentioned a newer phone). Or possibly some other variation....

Re: data not working

krazykiwi — Sun, 13 Jan 2019 19:29:09 GMT

@dragonfire7051 wrote:
doogee s80 i tryed my wifes sim chip in it and it works fine it just the public mobile sim reads telus and you can not go in and chaing the apn it reads it off the chip

Here is one thing I found when troubleshooting an iPhone for the same issue.

Turn phone off - remove sim - turn phone on and wait for it to find no service - turn phone off - insert sim.

This forces it to look for the network settings again.

If either response to your particular request leads to the resolution of your issue , please help other community members by marking that post as the solution. Thank You

Re: data not working

ShawnC13 — Sun, 13 Jan 2019 19:29:13 GMT

@dragonfire7051, when you said iis ays it will work on the PM network did you use the IMEI checker for that? If so that only checks to see if the phone has been reported lost or stolen and not network compatability.

Re: data not working

krazykiwi — Sun, 13 Jan 2019 19:30:43 GMT

@ShawnC13 wrote:
@dragonfire7051, when you said iis ays it will work on the PM network did you use the IMEI checker for that? If so that only checks to see if the phone has been reported lost or stolen and not network compatability.

Use this to confirm compatability

https://willmyphonework.net/

Re: data not working

srlawren — Sun, 13 Jan 2019 19:32:25 GMT

@krazykiwi wrote:
@ShawnC13 wrote:
@dragonfire7051, when you said iis ays it will work on the PM network did you use the IMEI checker for that? If so that only checks to see if the phone has been reported lost or stolen and not network compatability.

Use this to confirm compatability
https://willmyphonework.net/

@krazykiwi unfortunately, the s80 isn't in their database (I just checked).

@dragonfire7051 however, when I looked up the specs, it looks like it should be compatible. You might need to try a network reset, and if that doesn't work, a factory reset.

Re: data not working

wetcoaster — Sun, 13 Jan 2019 19:33:36 GMT

@srlawren wrote:
@wetcoaster wrote:

If your phone supports Public Mobile / Telus frequencies you don't have the right APN settings.
@wetcoaster or, as @ShawnC13 pointed out, it could be the LG quirk when changing providers. Or, it could be the Android 8 issue some people seem to have where the phone won't let them edit the APN settings. Or theoretically it could be an older iPhone that needs the unlockit (though probably not as the OP mentioned a newer phone). Or possibly some other variation....

@srlawren

Sorry, poor wording. I was about to edit the Android 8.1 into it.

should know better than to participate here on a phone on Sunday morning.

Re: data not working

ShawnC13 — Sun, 13 Jan 2019 19:35:38 GMT

@dragonfire7051, are you able to add a new APN? Looking at the phone it is a Beast of a phone and seems quite interesting

Re: data not working

srlawren — Sun, 13 Jan 2019 19:37:44 GMT

@wetcoaster wrote:
should know better than to participate here on a phone on Sunday morning.

@wetcoaster lol, all good.

@ShawnC13 wrote:
Looking at the phone it is a Beast of a phone and seems quite interesting

If nothing else, it certainly has a Beast of a battery!!!

Re: data not working

dragonfire7051 — Sun, 13 Jan 2019 19:37:04 GMT

ok ill try