topic Outage in Get Support

Outage

Carterdyer8 — Wed, 05 Jan 2022 08:02:16 GMT

My phone and my sons phone not working at all and have plans on them not close to expiration or anything

Re: Outage

NDesai — Sun, 13 Jan 2019 06:39:54 GMT

@Carterdyer8 Working fine for me. No outage. Are you 100% sure your accounts are active? Try dialing 611 and see what it says.

Re: Outage

Carterdyer8 — Sun, 13 Jan 2019 06:48:58 GMT

Says next payment isn’t due until Feb and says what my active plan is

Re: Outage

Carterdyer8 — Sun, 13 Jan 2019 06:52:07 GMT

Now when I make a phone call it’s says everything is long distance as well

Re: Outage

Anonymous — Sun, 13 Jan 2019 06:59:31 GMT

@Carterdyer8 wrote:
Now when I make a phone call it’s says everything is long distance as well

For both:

Try the lost/stolen feature.
Log in to self-serve. Plan & Add-Ons from top menu. Lost/Stolen Phone from next menu. Suspend Service button. Log out. Wait a few minutes. Log back in and back to Lost/Stolen Phone and Resume Service this time. Log out. Restart phone.
See what happens.

Re: Outage

Carterdyer8 — Sun, 13 Jan 2019 07:01:02 GMT

Lol i can’t System maintenance

Re: Outage

Anonymous — Sun, 13 Jan 2019 07:02:24 GMT

@Carterdyer8 wrote:
Lol i can’t System maintenance

lol Right. Rats. Sorry.

Re: Outage

Carterdyer8 — Sun, 13 Jan 2019 07:05:33 GMT

I checked plan usage using 611 and it says I have no active data and I know I do

Re: Outage

Carterdyer8 — Sun, 13 Jan 2019 07:09:52 GMT

But it won’t let me even call my voicemail says it’s long distance something happened with this system maintenance

Re: Outage

Anonymous — Sun, 13 Jan 2019 07:14:07 GMT

@Carterdyer8 wrote:
I checked plan usage using 611 and it says I have no active data and I know I do

Unfortunately, 611 usage is only for add-ons.

Re: Outage

NDesai — Sun, 13 Jan 2019 07:27:48 GMT

@Carterdyer8 wrote:
But it won’t let me even call my voicemail says it’s long distance something happened with this system maintenance

Yea, i wonder if this maintenance screwed something up. Check your self-serve account tomorrow morning.

Re: Outage

Carterdyer8 — Sun, 13 Jan 2019 07:30:53 GMT

Ahhhh that so bites cause i did have a hot date and was suppose to call me at a certain time never heard from her after I text her and I think she thinks I ditched her but it was my phone not working at all and now she won’t even talk to me lmao Oh my Thanks Public

Re: Outage

NDesai — Sun, 13 Jan 2019 07:33:20 GMT

@Carterdyer8 wrote:
Ahhhh that so bites cause i did have a hot date and was suppose to call me at a certain time never heard from her after I text her and I think she thinks I ditched her but it was my phone not working at all and now she won’t even talk to me lmao Oh my Thanks Public

Good to have a back up wifi calling such as Fongo.

Re: Outage

Murco — Sun, 13 Jan 2019 07:36:13 GMT

Have you tried restarting the phones?

Re: Outage

Carterdyer8 — Sun, 13 Jan 2019 07:39:45 GMT

Yup even reset network settings and reset phones and I even tried manually network settings, I use to work for 3ell mobility

Re: Outage

MoreYummy — Sun, 13 Jan 2019 10:52:15 GMT

Maybe maintenance caused the issue.!

Try it again after few hours.

It is working for me.

Re: Outage

Carterdyer8 — Sun, 13 Jan 2019 13:13:05 GMT

Well little update my data is working now but texting and phone calls still aren’t

Re: Outage

Carld123 — Sun, 13 Jan 2019 13:18:08 GMT

@Carterdyer8

If you havent..give the lost/stolen trick a shot..report lost for 5-10 min..then found and power back up..

Re: Outage

Carterdyer8 — Sun, 13 Jan 2019 13:22:40 GMT

Yup did that as well pulled out my sim card and powered back up

Re: Outage

Carterdyer8 — Sun, 13 Jan 2019 14:23:04 GMT

I even went as far as changing my phone number and nothing but one thing I did notice Nova Scotia numbers are now area code (782) and the first 3 digits are now 777