topic Re: Can't use my old number in Get Support

Can't use my old number

Mountainmaxman — Wed, 05 Jan 2022 08:02:12 GMT

I never seen a place to test my current number before ordering the sim card and paying my $10 now it tells me "We were unable to transfer the phone number you entered" I cannot change my number so does this mean Public mobile is not for me?

Re: Can't use my old number

Tav — Sat, 12 Jan 2019 17:48:42 GMT

@Mountainmaxman wrote:
I never seen a place to test my current number before ordering the sim card and paying my $10 now it tells me "We were unable to transfer the phone number you entered" I cannot change my number so does this mean Public mobile is not for me?

Who is your current providor? Some ports require a message to the mods to port.

Re: Can't use my old number

drmartin — Sat, 12 Jan 2019 17:51:54 GMT

@Mountainmaxman wrote:
I never seen a place to test my current number before ordering the sim card and paying my $10 now it tells me "We were unable to transfer the phone number you entered" I cannot change my number so does this mean Public mobile is not for me?

If you cancelled your previous service you won't be able to port the number out. You have to keep the service active to be able to move it. Annoying but that's the way it is.

Otherwise there may be some providers which don't allow porting, I've heard of that with VoIP for example.

Re: Can't use my old number

will13am — Sat, 12 Jan 2019 17:55:32 GMT

@Mountainmaxman, what do you mean by test your number? If you wish to try the service, you could sign up for a minimalist plan with a temporary number. If you are happy, then port your number in. There is no carrier brand that offers testing without actually purchasing a service.

Re: Can't use my old number

Mountainmaxman — Sat, 12 Jan 2019 17:58:25 GMT

Bell Mobility

Re: Can't use my old number

Mountainmaxman — Sat, 12 Jan 2019 17:58:57 GMT

I did not cancel it, im still using it. just trying to port it over.

Re: Can't use my old number

Mountainmaxman — Sat, 12 Jan 2019 18:00:18 GMT

What I meant by testing was to punch in my current number to see if it can be ported over. It says it's unable to port my number so I didn't want to hook it up if I can't use my current number

Re: Can't use my old number

Tav — Sat, 12 Jan 2019 18:01:23 GMT

@Mountainmaxman wrote:
I did not cancel it, im still using it. just trying to port it over.

Is there a balance on the Bell account? I can't think of any reason why you wouldn't be able to port in a Bell number.

Re: Can't use my old number

popping — Sat, 12 Jan 2019 18:04:59 GMT

@Mountainmaxman wrote:
I did not cancel it, im still using it. just trying to port it over.

[Plan and Add-Ons]--> [Change Phone Number] --> [Transfer a wireless or wireline number ]

If you have a Koodo prepaid, you cannot use the above automated number porting method. You need to send a private message to moderator to port your Koodo prepaid number to PM. Moderator wait time is about 3 days.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Port a number from another mobile provider will take up to 2 -3 hours.

Port a number from a landline or VoIP number will take up to a week.

Re: Can't use my old number

Mountainmaxman — Sat, 12 Jan 2019 18:05:17 GMT

There is no balance due, set up for automatic payments monthly, on contract. If I try to choose pick a new number it does not list any numbers in my area/city seems like it's only listing koodoo numbers in the next city over from me

Re: Can't use my old number

Mountainmaxman — Sat, 12 Jan 2019 18:07:52 GMT

I don't have an account set up yet because I never activated the sim card, it won't let me create and acount without setting up a phone first. im on the screen toCheck if your phone number is eligible: and it says mine is NOT,

Re: Can't use my old number

Tav — Sat, 12 Jan 2019 18:08:06 GMT

@Mountainmaxman wrote:
There is no balance due, set up for automatic payments monthly, on contract. If I try to choose pick a new number it does not list any numbers in my area/city seems like it's only listing koodoo numbers in the next city over from me

Best thing to do would be to message the mods for further assistance.

It can take up to 72 hours to receive a response but I think they have been responding fairly quickly lately.

You can do so by clicking here.

Re: Can't use my old number

popping — Sat, 12 Jan 2019 18:11:53 GMT

@Mountainmaxman wrote:
There is no balance due, set up for automatic payments monthly, on contract. If I try to choose pick a new number it does not list any numbers in my area/city seems like it's only listing koodoo numbers in the next city over from me

Telus owns Koodo and PM. Number for PM will come from the same pool of numbers.

Nowadays, the new area code will cover the whole province. For an example, the new Alberta area code 825 will cover any city in Alberta.

Which province are you located? What area code your are getting from PM?

Re: Can't use my old number

Padre — Sat, 12 Jan 2019 18:14:54 GMT

Most likely the incompatibility of your old number just means that you have a locked number. Do you know if you do? If so, just unlock it with the many on-line options available or ask your old provider to do it. That will probably cost more. I found unlcoking phones normally costs about $25.

Re: Can't use my old number

Tav — Sat, 12 Jan 2019 18:16:25 GMT

@Padre wrote:
Most likely the incompatibility of your old number just means that you have a locked number. Do you know if you do? If so, just unlock it with the many on-line options available or ask your old provider to do it. That will probably cost more. I found unlcoking phones normally costs about $25.

Providors HAVE to unlock your phone for free. That shouldn't have anything to do with the number though, just the phone itself.

Re: Can't use my old number

Mountainmaxman — Sat, 12 Jan 2019 18:25:51 GMT

I have never heard of a locked phone number, the phone is unlocked from the providors. Im in Newfoundland and Labrador area code 709-735 and i need to keep this number.

Re: Can't use my old number

Tav — Sat, 12 Jan 2019 18:32:02 GMT

@Mountainmaxman wrote:
I have never heard of a locked phone number, the phone is unlocked from the providors. Im in Newfoundland and Labrador area code 709-735 and i need to keep this number.

I can't speak for 709-735/Bell but it worked for my 709-693/Virgin (which is owned by Bell). I didn't get any message like yours but after waiting the 2-4 hours I suspected an issue and had to get the mods to fix it which did have some downtime of about 16 hours. Glad to see more people from Newfoundland showing up around here. Most people in NL that I talk to have never heard of Public Mobile.

Re: Can't use my old number

Mountainmaxman — Sat, 12 Jan 2019 18:33:40 GMT

I tested my girlfriends bell number 709-897 and that showed fine, just not mine. May give up on this public mobile, not user friendly when you can't call a person to fix an issue like this

Re: Can't use my old number

Tav — Sat, 12 Jan 2019 18:39:57 GMT

@Mountainmaxman wrote:
I tested my girlfriends bell number 709-897 and that showed fine, just not mine. May give up on this public mobile, not user friendly when you can't call a person to fix an issue like this

I agree its not for everyone. I HATE calling places for support (did support for 10+ years) and opt for email or chat support whenever possible so Public Mobile is a great choice for me.

Re: Can't use my old number

GR — Sat, 12 Jan 2019 18:50:23 GMT

If anyone needs a referral number to get 10$ off they're bill let me know !