topic Re: phone says no service in Get Support

phone says no service

vimclean — Wed, 05 Jan 2022 08:02:07 GMT

phone says no service yet logging into the account says that there is an active plan with call, text and data. Tried resetting phone and testing settings. still doesnt work. phone number matches and name and address matches

Re: phone says no service

MoreYummy — Sat, 12 Jan 2019 16:15:11 GMT

What phone is it?

Try to go to setting, network search and manually connect to public mobile.

If network searching doesnt found pubilc mobile, most likely it is not compatible.

Re: phone says no service

Anonymous — Sat, 12 Jan 2019 16:18:22 GMT

@vimclean wrote:
phone says no service yet logging into the account says that there is an active plan with call, text and data. Tried resetting phone and testing settings. still doesnt work. phone number matches and name and address matches

Yes, what phone?

Or try the lost/stolen feature.
Log in to self-serve. Plan & Add-Ons from top menu. Lost/Stolen Phone from next menu. Suspend Service button. Log out. Wait a few minutes. Log back in and back to Lost/Stolen Phone and Resume Service this time. Log out. Restart phone.
See what happens.

Re: phone says no service

vimclean — Sat, 12 Jan 2019 16:39:50 GMT

phone says network on public service but when u call out says no service

Re: phone says no service

Anonymous — Sat, 12 Jan 2019 16:42:06 GMT

@vimclean wrote:
phone says network on public service but when u call out says no service

Check your phone make/model at willmyphonework.net if you can't answer the question.

Re: phone says no service

vimclean — Sat, 12 Jan 2019 16:46:47 GMT

it worked before

Re: phone says no service

Anonymous — Sat, 12 Jan 2019 16:53:36 GMT

@vimclean wrote:
it worked before

Before what? You've been awfully tight with the verbiage.

Did you check the site?

Re: phone says no service

Tav — Sat, 12 Jan 2019 16:52:47 GMT

@Anonymous wrote:
@vimclean wrote:
phone says no service yet logging into the account says that there is an active plan with call, text and data. Tried resetting phone and testing settings. still doesnt work. phone number matches and name and address matches

Yes, what phone?

Or try the lost/stolen feature.
Log in to self-serve. Plan & Add-Ons from top menu. Lost/Stolen Phone from next menu. Suspend Service button. Log out. Wait a few minutes. Log back in and back to Lost/Stolen Phone and Resume Service this time. Log out. Restart phone.
See what happens.

If your device worked previously and your account is paid up it would be best to try the advice above. This will "restart" your service and should hopefully get things working again.

Re: phone says no service

vimclean — Sat, 12 Jan 2019 18:04:49 GMT

service worked on the phone before. probably will go back to the mall and change the sim card

Re: phone says no service

Anonymous — Sat, 12 Jan 2019 18:09:56 GMT

@vimclean wrote:
service worked on the phone before. probably will go back to the mall and change the sim card

Before what?!

Did you try the lost/stolen suggestion? Seriously. You're maybe thinking "my phone isn't lost man why would I do that". It's a known workaround to kick start the service.

There's yet another trick but let's see what happens with that.

Re: phone says no service

vimclean — Sat, 12 Jan 2019 18:08:47 GMT

tried restarting 6 times, and turning it off, took out sim card, turned it on, then turned off and put sim card back in. network says Public mobile, phone number, Apn, and settings all match public mobiles. account says correct phone number, says data and service active, even has $0.50 credit on account. but when making a phone call says there is no active service. changed sim card to current sim card in phone that was bought originally. still rebooted and still no text, or call or voicemail working.

Re: phone says no service

vimclean — Sat, 12 Jan 2019 18:11:04 GMT

did lost/found, turned on and off mobile network. still nothing. so at this point will get new sim card since sim card and online account are not talking to each other

Re: phone says no service

Anonymous — Sat, 12 Jan 2019 18:16:18 GMT

@vimclean wrote:
tried restarting 6 times, and turning it off, took out sim card, turned it on, then turned off and put sim card back in. network says Public mobile, phone number, Apn, and settings all match public mobiles. account says correct phone number, says data and service active, even has $0.50 credit on account. but when making a phone call says there is no active service. changed sim card to current sim card in phone that was bought originally. still rebooted and still no text, or call or voicemail working.

Much better! If you go into Change SIM in the self-serve then you can check for the last 4 digits of the card and see if they match. Unfortunately you can't see the whole number. You might try actually typing in the SIM. Don't get old SIM's confused. Why do you have an old SIM?

The other trick is to manually add another $1 into the account and restart the phone. (with a valid SIM)

@vimclean

Re: phone says no service

vimclean — Sat, 12 Jan 2019 18:34:54 GMT

tried adding some funds now i have a 2.50 credit now i need public mobiles tech team to fix the account. sorry guys but i think this is beyond ur suggestions cause i tried them all

Re: phone says no service

stonechucker — Sun, 13 Jan 2019 00:02:01 GMT

Lets slow this down, and check things out. How long since you phone has been working?

Have you made any changes to your plan? Have you switched sims before, did a sim switch cause this problem?

We can assist you. Please help by answering our questions, all of them.

Re: phone says no service

vimclean — Sun, 13 Jan 2019 03:29:40 GMT

it finally worked. hadnt worked since tuesday when put load. thanks though everyone.

Re: phone says no service

Anonymous — Sun, 13 Jan 2019 04:11:12 GMT

@vimclean wrote:
it finally worked. hadnt worked since tuesday when put load. thanks though everyone.

@vimclean

Great news. What finally got it going so we can all know?

Re: phone says no service

ShaneNelson — Sun, 08 Sep 2019 01:45:53 GMT

This didnt work Now what

Re: phone says no service

Dunkman — Sun, 08 Sep 2019 01:49:02 GMT

@ShaneNelson

Providing more details on your specific situation may help us determine what to do next. You could even start your own thread.

New customer versus old? Ported number? Model phone? etc......

Re: phone says no service

ShaneNelson — Sun, 08 Sep 2019 02:13:37 GMT

new costumer proted number yes yesterday now today nothing works