topic Re: Made a payment...still no service in Get Support

Made a payment...still no service

14peckerwood88 — Wed, 05 Jan 2022 08:01:42 GMT

Super frustrated at this point...didn't have minutes for just over two months on my phone...but my dissconect date was Jan 28th...put minutes successfully on my phone yesterday or the day before...and it took my money...and shows I still have a $13 balance...after doing that...I realized calling, texting, and data wasn't working...so I went into my account and changed my plan...now it still shows that plan I chose as the plan I have...but when I try to make any call local or not it says I don't have a long distance add on...and still will not allow me to call,text, or use data...but shows I have an active plan...I have sent two messages to the mods and nothing...starting to consider switching providers at this point...can ANYONE HELP ME???

Re: Made a payment...still no service

Carld123 — Fri, 11 Jan 2019 02:24:16 GMT

@14peckerwood88

Sound complicated.....if you can post a screenshot of your account payment details..block out personal info ...

Re: Made a payment...still no service

Dunkman — Fri, 11 Jan 2019 02:40:43 GMT

@14peckerwood88

If your plan is active in your self service account and your service is not working, you could try the lost/stolen phone trick. It seems to reset your SIM card and re-activates your plan.

https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/SOLUTION-My-plan-has-enough-funds-but-will-not-renew-or-re/m-p/284552#M20518

Re: Made a payment...still no service

14peckerwood88 — Fri, 11 Jan 2019 02:42:54 GMT

Re: Made a payment...still no service

14peckerwood88 — Fri, 11 Jan 2019 02:44:12 GMT

Re: Made a payment...still no service

Dunkman — Fri, 11 Jan 2019 02:48:33 GMT

@14peckerwood88

As stated above, try the lost/stolen phone trick. It seems to work for other customers in your situation in the past.

Login to your account. Choose Plans and Add-onstab. Then choose Lost/Stolen Phone tab. The choose Suspend Service tab. Logout. Login after a few minutes and report your phone found. Reboot your phone and your plan should start working.

Re: Made a payment...still no service

14peckerwood88 — Fri, 11 Jan 2019 03:54:23 GMT

nope that didn't work either...i have also tried putting the sim card into my old ladies phone and still nothing

Re: Made a payment...still no service

MoreYummy — Fri, 11 Jan 2019 03:57:02 GMT

Since it doesnt work on other working pubic mobile phone, the sim card doesnt work .

Re: Made a payment...still no service

krazykiwi — Fri, 11 Jan 2019 04:00:17 GMT

@14peckerwood88 wrote:
Super frustrated at this point...didn't have minutes for just over two months on my phone...but my dissconect date was Jan 28th...put minutes successfully on my phone yesterday or the day before...and it took my money...and shows I still have a $13 balance...after doing that...I realized calling, texting, and data wasn't working...so I went into my account and changed my plan...now it still shows that plan I chose as the plan I have...but when I try to make any call local or not it says I don't have a long distance add on...and still will not allow me to call,text, or use data...but shows I have an active plan...I have sent two messages to the mods and nothing...starting to consider switching providers at this point...can ANYONE HELP ME???

Hi, first thing I will say is to never wait 2 months for something that isn't working properly to ask for assistance.

Secondly do not change your plan to fix some part of your plan that isn't working. (this usually results in losing your previous plan allotment.)

Third thing is to explain your issue with as much detail as you can possibly give. (more is better).

There are a few tricks to try. Lost/stolen as mentioned and I found recently while doing my wife's account that even though the Lost/Stolen did not work, adding a $1 to her account did.

If either response to your particular request leads to the resolution of your issue , please help other community members by marking that post as the solution. Thank You

Re: Made a payment...still no service

krazykiwi — Fri, 11 Jan 2019 04:03:00 GMT

@14peckerwood88 wrote:
nope that didn't work either...i have also tried putting the sim card into my old ladies phone and still nothing

Just curious, did you purchase the phone from someone other than a retailer and when?

Re: Made a payment...still no service

Dunkman — Fri, 11 Jan 2019 04:12:45 GMT

Could try manual load of $1 to account as suggested above. Or try the lost/stolen trick again later on.

Otherwise, you might be stuck waiting for moderators. The wait times have been about 2-3 days unfortunately....

Re: Made a payment...still no service

Alex888 — Fri, 11 Jan 2019 10:31:47 GMT

Did you select to change plans immediatly or when your next cycle starts?

You could try turning your phone off, enter "reset" mode (but don't reset it) select "clear cache" and reboot your phone.

Re: Made a payment...still no service

Alex888 — Fri, 11 Jan 2019 10:33:04 GMT

Did you check that your phone is not in airplane mode?

Re: Made a payment...still no service

marshallmahoney — Fri, 11 Jan 2019 14:12:51 GMT

You should consider getting a new sim card at this point.