topic Re: Invalid SIM in Get Support

Invalid SIM

JoMana — Wed, 05 Jan 2022 08:01:03 GMT

I activated a SIM card which I bought from London Drugs a month ago. I activated it and is in use with no problems. I bought a 2nd SIM card also at London Drugs today. But as soon as I enter the 19-digit SIM card #, the box turns red and flags it as INVALID SIM. I tried the fix suggested in the community forum: clear cache, wait one hour to try again, same thing. Is nayone able to help me, please. I wanted to port a number from another provider, billing cut-off is today. Thanks. @CS_Agent SOS!

Re: Invalid SIM

Someone_here — Thu, 10 Jan 2019 06:57:40 GMT

That's unfortunate, but you probably won't receive an answer from mods today...

You can also try with a different computer/device, a different browser, and private mode on the browser.

If your other provider is postpaid (not prepaid), the bill cutoff date isn't really important, they should refund you what you paid extra anyways - if they don't ask for it.

I'm seeing three options:

1, go back to the store, explain the problem, try to get another SIM for free.

2, buy an other SIM, and try to get a $10 credit in your account later with the mods.

3, wait for the mods to get back to you.

Re: Invalid SIM

Alex888 — Thu, 10 Jan 2019 06:56:43 GMT

I would suggest taking it back to the store and asking for a replacement.

Re: Invalid SIM

DanZap — Fri, 11 Jan 2019 02:42:51 GMT

Yikes, that is annoying considering when I bought mine from London Drugs they said it was "non-refundable".

Re: Invalid SIM

MJ23 — Fri, 11 Jan 2019 03:41:09 GMT

I would suggest contact the store and exchanging the SIM card.

Good luck!