topic Re: Data not working when I have lots available in Get Support

Data not working when I have lots available

jillyu — Wed, 05 Jan 2022 08:00:43 GMT

This morning I realized my data isn't working on my phone (there's an 'x' over the data bars).

I thought it was because I went over or I didn't pay my bill on time.

I checked both of these and I'm under my data limit, and I'm on autopay (and it's not due for another week).

Why is this happening?

Re: Data not working when I have lots available

RobertQc — Wed, 09 Jan 2019 21:31:22 GMT

@jillyu wrote:
This morning I realized my data isn't working on my phone (there's an 'x' over the data bars).
I thought it was because I went over or I didn't pay my bill on time.
I checked both of these and I'm under my data limit, and I'm on autopay (and it's not due for another week).
Why is this happening?

@jillyuDid you try rebooting your phone? Turn air plane mode ON then OFF. Do you have another phone to try your sim card in to see if data is working? Go into network search and try reconnecting to the network and make sure LTE is set to preferred (even if you have 3g)

Re: Data not working when I have lots available

ShawnC13 — Wed, 09 Jan 2019 21:33:21 GMT

@jillyu wrote:
This morning I realized my data isn't working on my phone (there's an 'x' over the data bars).
I thought it was because I went over or I didn't pay my bill on time.
I checked both of these and I'm under my data limit, and I'm on autopay (and it's not due for another week).
Why is this happening?

Could the setting of Use Cellular data have gotten turned off? Have you tried rebooting, airplane on/off?

Re: Data not working when I have lots available

jillyu — Wed, 09 Jan 2019 21:38:59 GMT

@RobertQc - Just tried a few of the suggestions and its working now 😃
THANKS!!