topic Re: 5 days of wait but no response in Get Support

7 days of wait and the issue is solved, finally

hzmy — Wed, 05 Jan 2022 08:00:07 GMT

I have been waiting for 6 days, plus initially 3 days for my first request to solve my issue.

Please help rectify my incorrect DATA only plan back to the original 8.5GB + unlimited NA calls plan.

It's getting fraustrated. It's been more than a week having no service.

Re: 5 days of wait but no response

surreyboz — Tue, 08 Jan 2019 21:00:18 GMT

@hzmy wrote:
Hi @CS_Agent

I have been waiting for 5 days, plus initially 3 days for my first request to solve my issue.
Please help rectify my incorrect DATA only plan back to the original 8.5GB + unlimited NA calls plan.

It's getting fraustrated. It's been more than a week having no service.

I am not sure why the @CS_Agent@@ they changed your plan. My experience with my issues is moderators don't even bother reading your PM, they respond back with complete BS and don't fix the issues at hand. By doing this they make things even worse than your original issues

Re: 5 days of wait but no response

Luddite — Tue, 08 Jan 2019 21:00:48 GMT

Assuming you have sent a private message to the moderators, it's a waiting game. Unfortunately, you are currently the winner of the longest wait time.

Not much we can do but commiserate. You could try an application like that from fongo.com. It provides free calling across Canada from wherever you are connected to wifi (or on cellular data). Even though I have never needed it in 4 years, it's my backup service for these situations.

Re: 5 days of wait but no response

hzmy — Tue, 08 Jan 2019 21:09:27 GMT

@surreyboz wrote:
@hzmy wrote:
Hi @CS_Agent

I have been waiting for 5 days, plus initially 3 days for my first request to solve my issue.
Please help rectify my incorrect DATA only plan back to the original 8.5GB + unlimited NA calls plan.

It's getting fraustrated. It's been more than a week having no service.
I am not sure why the @CS_Agent@@ they changed your plan. My experience with my issues is moderators don't even bother reading your PM, they respond back with complete BS and don't fix the issues at hand. By doing this they make things even worse than your original issues

So what happened is, initially, I had an activation problem, and they fixed it after 3 days.
I tested one call, and one text msg, and it worked at that time.

Then I said, could you please reset my plan, given it's 3 days of loss of service? They said sure.

And then, they changed my plan to a data only plan, the 6+2GB one.

And I cannot make phone call any more again.

For the life of me, I can't figure out why that happened.

Re: 5 days of wait but no response

hzmy — Tue, 08 Jan 2019 21:12:07 GMT

@Luddite wrote:
Assuming you have sent a private message to the moderators, it's a waiting game. Unfortunately, you are currently the winner of the longest wait time.
Not much we can do but commiserate. You could try an application like that from fongo.com. It provides free calling across Canada from wherever you are connected to wifi (or on cellular data). Even though I have never needed it in 4 years, it's my backup service for these situations.

I bought a chatr card during when I have the activation problem in the first 3 days.

And thanks for declaring me for the winner of the longest wait time. I hope it's a life time winner, and no one else shall take it from me. 😛

Re: 5 days of wait but no response

computergeek541 — Tue, 08 Jan 2019 21:34:07 GMT

@surreyboz wrote:
@hzmy wrote:
Hi @CS_Agent

I have been waiting for 5 days, plus initially 3 days for my first request to solve my issue.
Please help rectify my incorrect DATA only plan back to the original 8.5GB + unlimited NA calls plan.

It's getting fraustrated. It's been more than a week having no service.
I am not sure why the @CS_Agent@@ they changed your plan. My experience with my issues is moderators don't even bother reading your PM, they respond back with complete BS and don't fix the issues at hand. By doing this they make things even worse than your original issues

I'm sure that's not deliberate. When people have a whole bunch of messages to read through, sometimes people rush. The messages may be skimmed through or misunderstood and the reply given not appropriate to the question. It could happen to anyone. People sometimes make mistakes.

Re: 5 days of wait but no response

hzmy — Tue, 08 Jan 2019 21:48:15 GMT

@computergeek541 wrote:
@surreyboz wrote:
@hzmy wrote:
Hi @CS_Agent

I have been waiting for 5 days, plus initially 3 days for my first request to solve my issue.
Please help rectify my incorrect DATA only plan back to the original 8.5GB + unlimited NA calls plan.

It's getting fraustrated. It's been more than a week having no service.
I am not sure why the @CS_Agent@@ they changed your plan. My experience with my issues is moderators don't even bother reading your PM, they respond back with complete BS and don't fix the issues at hand. By doing this they make things even worse than your original issues
I'm sure that's not deliberate. When people have a whole bunch of messages to read through, sometimes people rush. The messages may be skimmed through or misunderstood and the reply given not appropriate to the question. It could happen to anyone. People sometimes make mistakes.

One thing I would say is, no one will do it deliberately.

But still, I would say, I didn't say anything confusing or unclear.

Also they tried to solve the issue fast without being careful, it actually wasted more time in the end.

Re: 5 days of wait but no response

ShawnC13 — Tue, 08 Jan 2019 21:59:39 GMT

@hzmy wrote:
@Luddite wrote:
Assuming you have sent a private message to the moderators, it's a waiting game. Unfortunately, you are currently the winner of the longest wait time.
Not much we can do but commiserate. You could try an application like that from fongo.com. It provides free calling across Canada from wherever you are connected to wifi (or on cellular data). Even though I have never needed it in 4 years, it's my backup service for these situations.
I bought a chatr card during when I have the activation problem in the first 3 days.

And thanks for declaring me for the winner of the longest wait time. I hope it's a life time winner, and no one else shall take it from me. 😛

That is just during the current long wiat times. During the fall promo there were wait times of like 3 weeks. I have experienced the same actions by moderators as you have where they will quickly do something to fix what they think is the problem but it doesn't fix the issue at all and makes it worse.

Re: 6 days of wait but no response

hzmy — Wed, 09 Jan 2019 14:22:54 GMT

@ShawnC13 wrote:
@hzmy wrote:
@Luddite wrote:
Assuming you have sent a private message to the moderators, it's a waiting game. Unfortunately, you are currently the winner of the longest wait time.
Not much we can do but commiserate. You could try an application like that from fongo.com. It provides free calling across Canada from wherever you are connected to wifi (or on cellular data). Even though I have never needed it in 4 years, it's my backup service for these situations.
I bought a chatr card during when I have the activation problem in the first 3 days.

And thanks for declaring me for the winner of the longest wait time. I hope it's a life time winner, and no one else shall take it from me. 😛

That is just during the current long wiat times. During the fall promo there were wait times of like 3 weeks. I have experienced the same actions by moderators as you have where they will quickly do something to fix what they think is the problem but it doesn't fix the issue at all and makes it worse.

Ya, but the recent promo is not as good as the original falls promotion. Not even close.

Re: 6 days of wait but no response

Carld123 — Wed, 09 Jan 2019 14:36:09 GMT

@hzmy

Re: 6 days of wait but no response

hzmy — Wed, 09 Jan 2019 21:47:23 GMT

@Carld123 wrote:
@hzmy

I don't think they will reply today. Almost end of 5pm, and I doubt anything will happen till 9pm.

Sigh.....and I have waited 5 48-hours now.

Re: 6 days of wait but no response

MJ23 — Wed, 09 Jan 2019 22:28:50 GMT

The other option is to route your communication and concerns to a moderator that has a high volume of responses. I have had a similar PM issue and the moderator resolved it fairly quickly.

thanks,

Re: 6 days of wait but no response

hzmy — Wed, 09 Jan 2019 22:50:52 GMT

@MJ23 wrote:
The other option is to route your communication and concerns to a moderator that has a high volume of responses. I have had a similar PM issue and the moderator resolved it fairly quickly.

thanks,
MJ

I am thinking of doing that as well. As I PMed @CS_Agent, as well as my original MOD @Lamie_M, but neither replied.

Will try to PM someone else.

Re: 6 days of wait but no response

hzmy — Thu, 10 Jan 2019 16:01:50 GMT

Finally, issue solved..!