topic Re: No Data Service - Plan Had Run Out But Had Bought 1GB Add On in Get Support

No Data Service - Plan Had Run Out But Had Bought 1GB Add On

KingCreole — Wed, 05 Jan 2022 08:00:03 GMT

As the title says.

Had a low data alert back in December. My plan rolls over Jan 25, so bought a 1GB add on. Was told that it would automatically kick in once the base plan ran out.

Screenshots don't show my data minutes left like usual. Main summary doesn't show the 1GB add on, other pages do.

Re: No Data Service - Plan Had Run Out But Had Bought 1GB Add On

Anonymous — Tue, 08 Jan 2019 17:27:57 GMT

@KingCreole wrote:
As the title says.

Had a low data alert back in December. My plan rolls over Jan 25, so bought a 1GB add on. Was told that it would automatically kick in once the base plan ran out.

Screenshots don't show my data minutes left like usual. Main summary doesn't show the 1GB add on, other pages do.

Maybe restart the phone.

Great with the screenshots.

Re: No Data Service - Plan Had Run Out But Had Bought 1GB Add On

KingCreole — Tue, 08 Jan 2019 17:29:22 GMT

Hi, thanks for the reply. Yes, I had done so (restart). And also turned data off and on. Airplane mode off and on etc.

Re: No Data Service - Plan Had Run Out But Had Bought 1GB Add On

popping — Tue, 08 Jan 2019 17:35:12 GMT

@KingCreole wrote:
Hi, thanks for the reply. Yes, I had done so (restart). And also turned data off and on. Airplane mode off and on etc.

If you had done the 2 steps process to buy add-on, you should have $0 available fund in your account.

You account may not be provisioned correctly. Try the lost/stolen phone trick to reprovision your account.

1. Login to your self-serve account.
2. Report your phone lost/stolen using [Plan and Add-Ons] --> [Lost/Stolen Phone]
3. Logoff
4. Wait 5 minutes and login again
5. Report your phone found.
6. Re-start you phone to provision your account again. i.e. enable all features of you plan again.

If this trick failed to get thing working again, you should send a private message to moderator for help. But the wait is about 48 - 72 hours. Good luck.

Re: No Data Service - Plan Had Run Out But Had Bought 1GB Add On

Anonymous — Tue, 08 Jan 2019 17:36:40 GMT

Further to popping's usual excellent post...there's another trick to try before you wait for the mods. But let's see what happens with the lost/stolen.

Re: No Data Service - Plan Had Run Out But Had Bought 1GB Add On

KingCreole — Tue, 08 Jan 2019 17:38:03 GMT

Ok, thanks. I will try that and report back here. In screeshot 2, it shows I have bars (data), so very odd 🙂

Re: No Data Service - Plan Had Run Out But Had Bought 1GB Add On

wetcoaster — Tue, 08 Jan 2019 17:43:39 GMT

@KingCreole wrote:
Hi, thanks for the reply. Yes, I had done so (restart). And also turned data off and on. Airplane mode off and on etc.

Once you have tried the lost / found cycle as mentioned by @popping, you might consider contacting the moderator team and asking for an early renewal. Usually more cost effective than multiple add-ons. Be aware that their reply time is in the 48 - 72 hours range.

You might also want to search for a data leak if this is not your normal pattern.

WiFi assist off, background data off whereevw it makes sense, don't allow updates over data, etc.

Re: No Data Service - Plan Had Run Out But Had Bought 1GB Add On

stonechucker — Tue, 08 Jan 2019 17:53:33 GMT

To the original poster, if you're not seeing the addon for data (the $30 addon) you've either purchased it and need to go back to 'add it again' as there are 2 steps.

If you already did the two steps, it's possible you've already consumed that 1 GB of data. The addon would be removed as soon as you consume all the data.

Re: No Data Service - Plan Had Run Out But Had Bought 1GB Add On

KingCreole — Tue, 08 Jan 2019 18:00:49 GMT

That didn't work unfortunately.

To the other poster regarding the 1gb running out, the addon on does show under Plan and Add Ons....I will try the suggestion to re-add it, see what happens. Thank you.

Re: No Data Service - Plan Had Run Out But Had Bought 1GB Add On

popping — Tue, 08 Jan 2019 18:03:47 GMT

@stonechucker wrote:
To the original poster, if you're not seeing the addon for data (the $30 addon) you've either purchased it and need to go back to 'add it again' as there are 2 steps.

If you already did the two steps, it's possible you've already consumed that 1 GB of data. The addon would be removed as soon as you consume all the data.

From the second screen shot, he has $0 available fund which confirms that he did the second step. Also from the second screen shot showing that he purchased the data add-on. I agree with you that OP had used the extra 1GB add-on data.

Re: No Data Service - Plan Had Run Out But Had Bought 1GB Add On

GreatCanadian — Tue, 08 Jan 2019 18:05:09 GMT

I agree with the poster above who said that you have used the 1 GB add-on. Could be wrong, but that's what I believe has happened. When the data amounts show NOTHING on the overview page, it usually means that the data has been consumed.

Re: No Data Service - Plan Had Run Out But Had Bought 1GB Add On

popping — Tue, 08 Jan 2019 18:06:48 GMT

@KingCreole wrote:
That didn't work unfortunately.

To the other poster regarding the 1gb running out, the addon on does show under Plan and Add Ons....I will try the suggestion to re-add it, see what happens. Thank you.

Any chance that you used the extra 1GB add-on data already.

From your screen shot #2, you purchased the 1GB add-on. PM does not show you the amount of data used if your used them all already.

Re: No Data Service - Plan Had Run Out But Had Bought 1GB Add On

KingCreole — Tue, 08 Jan 2019 18:09:28 GMT

I'm checking my usage now to see...it may be possible and it may be as one other poster mentioned, that some settings have changed. I NEVER since being on this plan (years now) have consumed so much data, very, very odd. I'll report back after some further investigation. Thanks to all for the help.

Re: No Data Service - Plan Had Run Out But Had Bought 1GB Add On

stonechucker — Tue, 08 Jan 2019 18:10:32 GMT

@popping, yes... I didn't see the available balance originally, so that part of my post was useless.

But now though, as the data isn't showing in the overview, I'm expecting the full usage of the addon has been used.

Re: No Data Service - Plan Had Run Out But Had Bought 1GB Add On

KingCreole — Tue, 08 Jan 2019 18:31:04 GMT

Yeah, looks like it may be out! I believe Google Play arbitrarily switched to update over either Wi-Fi or Data. I was always diligent on having settings Wi-Fi only. I'll buy another gig and report back. Thanks again. You folks rock!

Re: No Data Service - Plan Had Run Out But Had Bought 1GB Add On

stonechucker — Tue, 08 Jan 2019 18:36:55 GMT

Make sure to switch to WiFi before getting that addon 🙂 Just in case!

Hope you're able to find the issue...

Re: No Data Service - Plan Had Run Out But Had Bought 1GB Add On

will13am — Tue, 08 Jan 2019 19:17:42 GMT

I am a little late to the solution, I will share some interesting information that I learned about the online portal today. I have an account that was restored to active status from a suspended state using the found phone feature a couple of days ago. The proper payment was taken from funds in the account and the status is active. The overview and the plans and add-on tabs are showing different things. What seems to govern is the overview tab. The plans and add-on section of the overview tab is blank. On the plans and add-on tab, the plan and the proper features are showing there. Right now, nothing is working, can't call, can't text. So functionality follows the information shown in the overview tab. The information in the plans and add-on tab may be misleading. Relating to the data issue here, when the overview shows no data, that means data will not work, whether the data is completely consumed or was not added properly.

BTW, no need to give me any advice on fixing the account, I have tried them all without success. It is in the hands of the moderator team now.

Re: No Data Service - Plan Had Run Out But Had Bought 1GB Add On

srlawren — Tue, 08 Jan 2019 19:26:32 GMT

@will13am sadly, not even the oracles are immune to these renewal bugs eh? 😞 Hope you hear back quickly, sir.

Re: No Data Service - Plan Had Run Out But Had Bought 1GB Add On

stonechucker — Tue, 08 Jan 2019 19:28:45 GMT

@srlawren, @will13am, frustrating I'm sure!

Just don't skip the line will13am. Wait your turn 😉

Re: No Data Service - Plan Had Run Out But Had Bought 1GB Add On

popping — Tue, 08 Jan 2019 19:30:54 GMT

@srlawren wrote:
@will13am sadly, not even the oracles are immune to these renewal bugs eh? 😞 Hope you hear back quickly, sir.

I have not seen any improvment promised in 2019 yet.

We are being trained at PM to wait... lol