topic Re: Phone bill statement in Get Support

Phone bill statement

guidave — Wed, 05 Jan 2022 07:59:21 GMT

Hey is it possible if I can get a proper phone bill statement. I need it for verification of identity. Thanks!

Re: Phone bill statement

Dunkman — Mon, 07 Jan 2019 04:07:49 GMT

You will need to contact moderator for statement. Supposedly, it will take 1-2 weeks for moderator to send you a statement.

Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Include the following information in your request:

First name:
Last name:
Street address:
Suite/Apartment (if applicable):
City:
Province:
Postal Code:
Customer phone number:
Account #
Email address (if possible):
Requested Month / Period:
Amount paid:

Re: Phone bill statement

mimmo — Mon, 07 Jan 2019 04:13:36 GMT

@guidave they can take up to a month to receive. From previous discussions i recall reading that prepaid services do not qualify for identification/ official documents as no credit check or something is made.

Re: Phone bill statement

stonechucker — Mon, 07 Jan 2019 05:35:11 GMT

Landline bill is suitable if you have one, electric, water, or sewer bills also. Driver’# Licence, passport, These are all normally suitable for identification.

Re: Phone bill statement

computergeek541 — Mon, 07 Jan 2019 05:52:57 GMT

For indentity address verification, I'm not even sure a Public Mobile account will even do. Usually, if you're doing something such as applying for a provincial health card (this is just one example), they would prefer something that it printed and mailed to you. Otherwise, they'd have no idea if the address on it is accurate.

For identity or address verification, bank statement, credit card statement, tax assessment notice, utility bill (water, hydro, elctricity), property tax assessment, driver's license, provincial photo identification card, passport, or birth certificate should be options. Even a valid student identifcation card or report card may be considered.

What's considered acceptable also depends on if they're trying to verify your identity or if they are trying to verifty that you live in the city or province.

Re: Phone bill statement

srlawren — Mon, 07 Jan 2019 06:56:32 GMT

@guidave you could have signed up as Daffy Duck at 123 Daffy Lane, Duckville, ON when you activated with PM and they would not have cared so long as you could provide payment (eg. buy vouchers that don't require a credit card matching the name and address on your PM account). So unfortunately, a PM statement, were one even easily available, would be less than useful.

Re: Phone bill statement

mike7095sk — Mon, 07 Jan 2019 17:48:34 GMT

I would also like something for PM. It doesn't have to be Bill, but something stating my name and my phone number I was hoping I could generate this in self service.,but doesn't seem to be the case. Is it appropriate to ask a mod for this?

Re: Phone bill statement

Carld123 — Mon, 07 Jan 2019 17:59:02 GMT

@mike7095sk

You could request one...but probably a long wait to receive one...

Re: Phone bill statement

mike7095sk — Mon, 07 Jan 2019 18:03:39 GMT

That's cool I'm not in a rush. It would be helpful