topic changing sim card in Get Support

changing sim card

stevenbrodeur — Wed, 05 Jan 2022 07:59:13 GMT

I bought a new sim card for my phone today, my old phone took nano and my new one takes micro. however when I go into the section to change sim card it gives me the following error message.

"Sorry, the sim card is invalid or already in use. please try again or order a new sim card at publicmobile.ca"

I just bought the sim card brand new at walmart.

can anyone shed some light on how i can activite this new sim card?

thank you!

Re: changing sim card

Anonymous — Sun, 06 Jan 2019 23:47:56 GMT

@stevenbrodeur, Did you try it more than once? If you did, and had some other issue on the first try, wait an hour and try again. Did you double check that the number entered was correct?

Re: changing sim card

popping — Sun, 06 Jan 2019 23:52:50 GMT

@stevenbrodeur

Restart your browser and re-do the process again. Sometime, PM website gets confused if you move back a page. Close the broswer will close the PM session. After restarting your browser, your are starting a PM session.

Re: changing sim card

NDesai — Sun, 06 Jan 2019 23:56:47 GMT

@stevenbrodeur What about your old sim card? Does it work? You could've just fit the same sim into the micro size. The new sim you bought is a triple punch and you can remove the new sim chip and fit your old one in if new is giving problems.

Re: changing sim card

stevenbrodeur — Mon, 07 Jan 2019 00:00:41 GMT

I have tried about 3 times now within the last 3 hours still always the same message after I enter the number. Was the card supposed to be activated at Walmart? Or is that what the new sim card section is for?

Re: changing sim card

stevenbrodeur — Mon, 07 Jan 2019 00:02:10 GMT

I've tried with chrome browser, chrome mobile browser and safari on my Mac book all give the same message

Re: changing sim card

stevenbrodeur — Mon, 07 Jan 2019 00:03:39 GMT

Yes the old one is still currently the one active it's just too small for the new phone but that idea of using the punch out portion is a good idea I'll do that if all else fails. Thank you

Re: changing sim card

popping — Mon, 07 Jan 2019 00:11:02 GMT

@stevenbrodeur wrote:
Yes the old one is still currently the one active it's just too small for the new phone but that idea of using the punch out portion is a good idea I'll do that if all else fails. Thank you

The new 3-in-1 PM SIM card has adapter for the mini and micro conversion.

Re: changing sim card

Psygineer — Mon, 07 Jan 2019 02:23:07 GMT

@popping wrote:
@stevenbrodeur wrote:
Yes the old one is still currently the one active it's just too small for the new phone but that idea of using the punch out portion is a good idea I'll do that if all else fails. Thank you
The new 3-in-1 PM SIM card has adapter for the mini and micro conversion.

That's what I did with mine. When I bought the LG G Flex it had an old Rogers Micro sim in it and my Nano SIM (from my brief stint as a iPhone user...) of course was too small. I popped the Rogers Nano SIM out of the Micro, and put the PM Nano in it. Presto I have a Rogers/PM hybrid and have the ability to connect to both companies! (not really, but still it looks funny because the Micro part says Rogers on it.) I was worried about it falling out and then getting lost inside the phone but so far nothing has happened. (I later found the PM adapter but didn't bother to change it, I like my funny SIM).
tl;dr

This will work for you as it works for me currently! Just use your old Nano in the Micro adapter of your new one.

Re: changing sim card

6500K — Mon, 07 Jan 2019 02:58:45 GMT

Hey @popping that's a great graphic of the sim sizes!