topic Re: Add on troubles. in Get Support

Add on troubles.

Jenna536 — Wed, 05 Jan 2022 07:58:39 GMT

I had my plan set up last month the clerk set me up accidentally on province wide calling which I wanted Canada wide. I had thought I had change it to Canada wide which new schedule started today. In which it didn’t. So I changed it to Canada wide and it charged me double. What can be done?

Re: Add on troubles.

Dunkman — Sat, 05 Jan 2019 18:26:58 GMT

@Jenna536

Typically, when you change plans, you lost what is remaining of the allottment of your original plan. PM does not pro-rate plans.

Only the moderators can help adjust your billing. Generally, they are quite helpful, but no guarantees. Expect 2-3 day wait though.

Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Add on troubles.

Jenna536 — Mon, 07 Jan 2019 01:32:46 GMT

Thanks so much.

Re: Add on troubles.

srlawren — Mon, 07 Jan 2019 06:32:05 GMT

@slash407 wrote:
@Dunkman wrote:
@Jenna536
Typically, when you change plans, you lost what is remaining of the allottment of your original plan. PM does not pro-rate plans.

Only the moderators can help adjust your billing. Generally, they are quite helpful, but no guarantees. Expect 2-3 day wait though.

Send a private message to moderator through the following link :
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
does PM make this easily noticeable, upon changing ur plan? i hope they do because i can see alot of people falling in this pratfall

@slash407 there is verbiage but it's not entirely clear. See here for an example image: https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/Changing-plan/m-p/311133/highlight/true#M36855. Basically, it tells you that your plan features will be lost. It's not very clear. I know the oracles have raised this up to @Alan_K and I believe his team are working on making this more apparent. Alan, the wording probably needs changing too, given that it's talking about plan features. I don't think it's clear as-is. cc: @NDesai @Luddite @ShawnC13 @will13am

Re: Add on troubles.

Jenna536 — Mon, 07 Jan 2019 14:30:00 GMT

I hope they can help me as it was the same day as my new plan started 67.00 times 2 charged out all on the same day. I did message 2 days ago haven’t heard anything back.

Re: Add on troubles.

NDesai — Mon, 07 Jan 2019 18:30:19 GMT

@srlawren wrote:
@slash407 wrote:
@Dunkman wrote:
@Jenna536
Typically, when you change plans, you lost what is remaining of the allottment of your original plan. PM does not pro-rate plans.

Only the moderators can help adjust your billing. Generally, they are quite helpful, but no guarantees. Expect 2-3 day wait though.

Send a private message to moderator through the following link :
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
does PM make this easily noticeable, upon changing ur plan? i hope they do because i can see alot of people falling in this pratfall
@slash407 there is verbiage but it's not entirely clear. See here for an example image: https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/Changing-plan/m-p/311133/highlight/true#M36855. Basically, it tells you that your plan features will be lost. It's not very clear. I know the oracles have raised this up to @Alan_K and I believe his team are working on making this more apparent. Alan, the wording probably needs changing too, given that it's talking about plan features. I don't think it's clear as-is. cc: @NDesai @Luddite @ShawnC13 @will13am

It has been submitted. Expect that to take affect within a next few weeks.

Re: Add on troubles.

srlawren — Mon, 07 Jan 2019 18:35:49 GMT

Thanks @NDesai!

Re: Add on troubles.

srlawren — Mon, 07 Jan 2019 23:01:49 GMT

@Jenna536 wrote:
I hope they can help me as it was the same day as my new plan started 67.00 times 2 charged out all on the same day. I did message 2 days ago haven’t heard anything back.

@Jenna536 current time to response seems to be around 3 or more days, so please hang in there. They will get to you!

Re: Add on troubles.

Jenna536 — Mon, 07 Jan 2019 23:28:47 GMT

Srlawren@ thanks