topic Re: NO PM SERVICE FOR A WEEK - DEC 30 in Get Support

NO SERVICE FOR A WEEK

TammyP2018 — Wed, 05 Jan 2022 07:58:36 GMT

I swiched my cellphone number online on PM website (from Telus Landline) on December 30th. Sent a message on Tuesday to PM and recieved a message on Thursday from PM asking for more info on my account and advising me to contact Telus as I was porting from them. Contacted Telus, everything was been completed and should be no problem. Since last Sunday, I have not had any cellphone service with PM with my previous PM number and the number I want switched to. When I call the Telus number it says - 6UV1 - the number you have reached is not in service & 1B1 the client you are trying to reach is not available try again later.

Any suggestions? I have restarted the phone multiple times. Or be patient and go another week without PM service hoping someone will get back to me?

Re: NO SERVICE FOR A WEEK

Anonymous — Sat, 05 Jan 2019 17:42:39 GMT

@TammyP2018, Porting from a land line can take a while. However, it sounds like there might be some hangup. Do you have an open request with the PM moderators? If so, I would send a follow up. If not, create one.

Re: NO SERVICE FOR A WEEK

Dunkman — Sat, 05 Jan 2019 17:44:03 GMT

@TammyP2018

Unfortunately, you may need to wait longer. It must be frustrating. Maybe contact moderator again with an update on what you have done so far.

Porting from landlines take much longer even without any issues with porting (several days up to one week). If you have issues with port, might be longer. Porting issues can only be dealt with by the moderators.

Re: NO SERVICE FOR A WEEK

TammyP2018 — Sat, 05 Jan 2019 17:45:30 GMT

Yes, I have an open message and sent a message on Thursday. I understand it could take a week, but I didn't think the PM number would stop immediatey and I would have no service for a week on both numbers.

Re: NO SERVICE FOR A WEEK

Anonymous — Sat, 05 Jan 2019 17:46:56 GMT

@TammyP2018, The PM number should not stop working. Something is not right...

Re: NO SERVICE FOR A WEEK

jp2 — Sat, 05 Jan 2019 17:48:52 GMT

Mod response times are several days at the moment, speaking from experience 😞

Re: NO SERVICE FOR A WEEK

TammyP2018 — Sat, 05 Jan 2019 17:50:17 GMT

I was wondering if I should get a new SIM card & refer myself on a new account or will that just complicate matters?

Re: NO SERVICE FOR A WEEK

Anonymous — Sat, 05 Jan 2019 17:52:09 GMT

@TammyP2018, That would just complicate things. Better to just give it a bit more time.

Re: NO SERVICE FOR A WEEK

sa7375 — Sat, 05 Jan 2019 19:16:15 GMT

@TammyP2018

This is the experience of a member of my family when she ported a land-line number to PM.

1. The PM number started dialing out right away with the new ported number but could not receive any calls.

2. The ported land-line continued to operate normally without any disturbance (as it always was) for about 7 days.

3. After about 7 days, the land-line number stopped functioning completely and the PM number started to work both for dial-in and dial-out with the new ported number.

Compare your experience with the one narrated above and if you are experiencing anomalies, write directly to moderators by clicking here.

Re: NO SERVICE FOR A WEEK

TammyP2018 — Sat, 05 Jan 2019 19:28:19 GMT

Thank you for the info - NOT my experience at all -lol

I have written to the Moderators 3x on Thursday and have not received a response.

Maybe I will send another, but I read somewhere the more you write, the more delay 😞

Re: NO SERVICE FOR A WEEK

Anonymous — Sat, 05 Jan 2019 19:34:09 GMT

@TammyP2018, if your last PM to mods was on Thursday, then give it another day or so. Response times are currently around 3 days. Sending multiple messages just adds to the moderators 'mess'.

Re: NO SERVICE FOR A WEEK

Luddite — Sat, 05 Jan 2019 19:37:21 GMT

@TammyP2018 wrote:
Thank you for the info - NOT my experience at all -lol

I have written to the Moderators 3x on Thursday and have not received a response.

Maybe I will send another, but I read somewhere the more you write, the more delay 😞

Do not send multiple messages. This pushes you further back in the queue as the system takes into consideration your most recent message; so, a message today goes into today's queue replacing prior messages.

Re: NO SERVICE FOR A WEEK

Luddite — Sat, 05 Jan 2019 19:41:40 GMT

@TammyP2018 You could open a new account just to get some service BUT do not touch the current account further until your landline port-in completes to ensure that number is not lost.

If you need to make phone calls try an application like that from fongo.com. It provides free calling across Canada from wherever you are connected to wifi (or on cellular data). Even though I have never needed it in 4 years, it's my backup service for these situations.

Sorry the system completely failed you.

Re: NO SERVICE FOR A WEEK

Anonymous — Sat, 05 Jan 2019 19:45:11 GMT

@Luddite wrote:
@TammyP2018 wrote:
Thank you for the info - NOT my experience at all -lol

I have written to the Moderators 3x on Thursday and have not received a response.

Maybe I will send another, but I read somewhere the more you write, the more delay 😞

Do not send multiple messages. This pushes you further back in the queue as the system takes into consideration your most recent message; so, a message today goes into today's queue replacing prior messages.

Hey @Luddite, pretty sure it was confirmed a while back that sending multiple messages does not push you down the list. It just makes more work for the mods to go through and sort out.

Re: NO SERVICE FOR A WEEK

Luddite — Sat, 05 Jan 2019 19:48:39 GMT

@Anonymous wrote:
Do not send multiple messages. This pushes you further back in the queue as the system takes into consideration your most recent message; so, a message today goes into today's queue replacing prior messages.
re delay 😞
Hey Luddite, pretty sure it was confirmed a while back that sending multiple messages does not push you down the list. It just makes more work for the mods to go through and sort out.

I'm only 70% sure; for many months thought as you do. Have no official statement.

Re: NO SERVICE FOR A WEEK

Lori287 — Sat, 05 Jan 2019 20:19:59 GMT

I too have been trying to get in touch with the Moderator_Team and absolutely no response. I am stuck in the States with no phone. I myself will be looking for some other supplier one where you can actually call a person. This is total BS...Good luck to you

Re: NO SERVICE FOR A WEEK

Anonymous — Sat, 05 Jan 2019 20:22:22 GMT

@Luddite wrote:
@Anonymous wrote:
Do not send multiple messages. This pushes you further back in the queue as the system takes into consideration your most recent message; so, a message today goes into today's queue replacing prior messages.
re delay 😞
Hey Luddite, pretty sure it was confirmed a while back that sending multiple messages does not push you down the list. It just makes more work for the mods to go through and sort out.
I'm only 70% sure; for many months thought as you do. Have no official statement.

Finally found it (from MARY_M)...

https://productioncommunity.publicmobile.ca/t5/Getting-Started/STRONGLY-recommend-AVOIDING-PUBLIC-MOBILE/m-p/272217/highlight/true#M48235

Re: NO SERVICE FOR A WEEK

sa7375 — Sun, 06 Jan 2019 14:13:14 GMT

@Anonymous wrote:
@Luddite wrote:
@Anonymous wrote:
Do not send multiple messages. This pushes you further back in the queue as the system takes into consideration your most recent message; so, a message today goes into today's queue replacing prior messages.
re delay 😞
Hey Luddite, pretty sure it was confirmed a while back that sending multiple messages does not push you down the list. It just makes more work for the mods to go through and sort out.
I'm only 70% sure; for many months thought as you do. Have no official statement.
Finally found it (from MARY_M)...
https://productioncommunity.publicmobile.ca/t5/Getting-Started/STRONGLY-recommend-AVOIDING-PUBLIC-MOBILE/m-p/272217/highlight/true#M48235

The message by Mary, the Moderator, is of critical value for the community and must be circulated as an individual message to all community members since posting multiple messages can be ruinous and make the Modeartors' job unmanageable.

It could well be that the very reason for the moderators to fall back to three days response is multiple messages. This must be shunned.

@Luddite @Anonymous

Re: NO PM SERVICE FOR A WEEK - DEC 30

TammyP2018 — Mon, 07 Jan 2019 16:57:49 GMT

Well I just received a message saying I should have had service on Thursday and to contact the if I have further questions.

So i said no I don’t have service try calling my number.

Will it take another week to get a non answer?

this is crazy!!!!!!

Re: NO PM SERVICE FOR A WEEK - DEC 30

Lori287 — Mon, 07 Jan 2019 19:58:50 GMT

Have you tried completely shutting your phone off and waiting one minute befor booting it back up? Where are you Tammy?