topic Change of plan in Get Support

Change of plan

asif_sadeque — Wed, 05 Jan 2022 07:58:09 GMT

Hi everybody,

On Dec 12, 2018 I signed up for Public Mobile for $35 plan with 4.5gig data. As my data was cruising to an end, on Dec 03,2019 I bought a $40 voucher from Walmart & my account in public mobile showed availability of $10 and I clicked for $50 plan (with 8.5 gig I believe). I guess they system didn’t upgrade my plan in past 24 hrs.

Am out of data now.

What should I do?

Re: Change of plan

Dunkman — Sat, 05 Jan 2019 02:00:10 GMT

@asif_sadeque

Does your balance show $50? Or did your payment go through? Might want to screen shot your account status? payment history page (avoid showing your personal information).

You might want to try the lost/stolen phone trick. That sometimes re-starts the plan activation process.

https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/SOLUTION-My-plan-has-enough-funds-but-will-not-renew-or-re/m-p/284552#M20518

Re: Change of plan

Luddite — Sat, 05 Jan 2019 02:00:54 GMT

@asif_sadeque Login to your account and check Available Funds. Whatever that total, click Change Plan, pick one that matches and click activate immediately. Logout and reboot your phone.

Re: Change of plan

Alex888 — Sat, 05 Jan 2019 02:33:08 GMT

You may have set it to change plans at the end of the next cycle, if that's the case it may not have activated yet. If you changed plans immediatly and didn't have any funds in the account and only added $40 for a $50 plan then your account may be short funds.