topic Re: Starting in PM, doubts about compatibility and purchase in Get Support

Starting in PM, doubts about compatibility and purchase

cfrutos — Wed, 05 Jan 2022 07:57:48 GMT

Moved recently to Montreal and was looking into getting my phone number, found PM and liked how it seems, I just have a couple of questions.

Was just using the tool in the site if my phone would work within the network of public mobile, it's an iPhone 6. I looked at some posts that mentioned which devices would work and it looks like my phone would work but I checked the IMEI and it said that it would not work and it was marked as stolen (?)

Also, the PM sim card are sold in Walmart? Or where could I get one?

Re: Starting in PM, doubts about compatibility and purchase

RobertQc — Fri, 04 Jan 2019 14:37:01 GMT

@cfrutos wrote:
Moved recently to Montreal and was looking into getting my phone number, found PM and liked how it seems, I just have a couple of questions.

Was just using the tool in the site if my phone would work within the network of public mobile, it's an iPhone 6. I looked at some posts that mentioned which devices would work and it looks like my phone would work but I checked the IMEI and it said that it would not work and it was marked as stolen (?)

Also, the PM sim card are sold in Walmart? Or where could I get one?

@cfrutosWhere did you buy the iphone 6 from?

If its marked as stolen it canno't be used to connect to the cellular network until that is fixed.

Yes walmart sells sim cards but you may have difficulty buying one, they are very selective of who they sell the sim card to.

Re: Starting in PM, doubts about compatibility and purchase

cfrutos — Fri, 04 Jan 2019 14:36:57 GMT

@RobertQcBack in Mexico, from my network carrier in Mexico.

How can this be fixed?

Re: Starting in PM, doubts about compatibility and purchase

RobertQc — Fri, 04 Jan 2019 14:41:11 GMT

@cfrutos wrote:
@RobertQcBack in Mexico, from my network carrier in Mexico.

How can this be fixed?

@cfrutosDid you pay full price or was it from a term contract? Did you finish the contract if it was contract? Do you have a receipet? Was your account in good standing when you left? Or did you owe them money when you left?

Re: Starting in PM, doubts about compatibility and purchase

1Dani — Fri, 04 Jan 2019 14:41:52 GMT

London Drugs sells SIM cards, no hassels, don't try Walmart, waste of time, they won't sell blank SIMs.

Re: Starting in PM, doubts about compatibility and purchase

cfrutos — Fri, 04 Jan 2019 14:53:09 GMT

@RobertQc

Term contract.

I did finish the contract.

I don't think I still have the receipt of the phone.

Everything was in good state, never owed anything.

Re: Starting in PM, doubts about compatibility and purchase

Carld123 — Fri, 04 Jan 2019 14:57:53 GMT

@cfrutos

Contact your previous provider...

Re: Starting in PM, doubts about compatibility and purchase

RobertQc — Fri, 04 Jan 2019 15:00:49 GMT

@cfrutos wrote:
@RobertQc
Term contract.
I did finish the contract.
I don't think I still have the receipt of the phone.
Everything was in good state, never owed anything.

@cfrutosGive your old provider a call (in mexico) and explain to them the phone has been marked as stolen and to rectify that for you

Re: Starting in PM, doubts about compatibility and purchase

CellAid — Fri, 04 Jan 2019 15:05:59 GMT

If the checker reveals that the phone won't work, it won't.

Re: Starting in PM, doubts about compatibility and purchase

hzmy — Fri, 04 Jan 2019 15:24:39 GMT

@cfrutos wrote:
Moved recently to Montreal and was looking into getting my phone number, found PM and liked how it seems, I just have a couple of questions.

Was just using the tool in the site if my phone would work within the network of public mobile, it's an iPhone 6. I looked at some posts that mentioned which devices would work and it looks like my phone would work but I checked the IMEI and it said that it would not work and it was marked as stolen (?)

Also, the PM sim card are sold in Walmart? Or where could I get one?

When you insert the SIM and it said unregistered SIM, it's most likely on the blacklist, and you need to contact your previous company to explain the situation and remove the blacklist out of it.

Re: Starting in PM, doubts about compatibility and purchase

Dunkman — Fri, 04 Jan 2019 15:31:41 GMT

@cfrutos

IME Checker on Public mobile site sometimes is inaccurate. Maybe try a friend or family member's SIM card in your phone. If another Canadian carrier's SIM card works, then your phone should be fine on Pubic mobile.

As mentioned before, might want to call your Mexican phone carrier or maybe Apple itself.

As for vendors of PM SIM cards, they include Walmart, WOW mobile, K mobile, The mobile shop (inside superstores), London Drugs (Western Canada) and some authorized Koodo dealers.. Walmart reps have a reputation of not wanting to sell you the SIM card alone without instore activation. Since there are no active promotions for at home, online activations presently, you can let the Walmart activate for you.

Re: Starting in PM, doubts about compatibility and purchase

cfrutos — Fri, 04 Jan 2019 15:56:40 GMT

@RobertQc

So I called my carrier to verify what could be done and apparently to be able to unblock it I need to literally go to Mexico and be phisically there for them to unblock it. I just wonder when will the carriers back in there will update their ways, this is not the first issue that has been presented similar to this.

Sooo I will need to buy a new phone if I don't find a way to unblock it

Re: Starting in PM, doubts about compatibility and purchase

hzmy — Fri, 04 Jan 2019 15:59:06 GMT

@cfrutos wrote:
@RobertQc

So I called my carrier to verify what could be done and apparently to be able to unblock it I need to literally go to Mexico and be phisically there for them to unblock it. I just wonder when will the carriers back in there will update their ways, this is not the first issue that has been presented similar to this.

Sooo I will need to buy a new phone if I don't find a way to unblock it

Did they tell you why they blacklisted your phone? Which carrier was it?

Re: Starting in PM, doubts about compatibility and purchase

cfrutos — Fri, 04 Jan 2019 16:08:38 GMT

@hzmy

It's blacklisted because apparently that's what they do with all of their phones.

My guess is to be able to control/monitor in their interest what the phoens are used for. Carrier is Telcel

Re: Starting in PM, doubts about compatibility and purchase

hzmy — Fri, 04 Jan 2019 16:11:59 GMT

@cfrutos wrote:
@hzmy

It's blacklisted because apparently that's what they do with all of their phones.
My guess is to be able to control/monitor in their interest what the phoens are used for. Carrier is Telcel

That's really a very stupid way to restrict people if I may say so. It means you cannot go abroad, or switch to different carrier if the contract ends?

Anyways, if you can't solve the issue, try to by an phone locally, or order an Oneplus phone, or something like that. Given it is iPhone 6, I think it has seen better days, and it's about time to get retired.

Re: Starting in PM, doubts about compatibility and purchase

user2018 — Fri, 04 Jan 2019 16:14:41 GMT

@1Dani wrote:
London Drugs sells SIM cards, no hassels, don't try Walmart, waste of time, they won't sell blank SIMs.

I got my SIM from walmart without any hassel or anything. I just appeared and asked for a blank sim and got it for $10+tax.

Re: Starting in PM, doubts about compatibility and purchase

BarryS — Fri, 04 Jan 2019 16:17:28 GMT

@cfrutos did you double check the IMEI number through one of the IMEI Device Check websites like divicecheck.ca? If you do and it shows stolen, do not try any other sim in the device as it will automatically be blacklisted. Hopefully the previous provider can solve the problem remotely as having to return to mexico for that type of service is rediculous. Maybe even Apple could help?

Re: Starting in PM, doubts about compatibility and purchase

hzmy — Fri, 04 Jan 2019 16:30:10 GMT

@BarryS wrote:
@cfrutos did you double check the IMEI number through one of the IMEI Device Check websites like divicecheck.ca? If you do and it shows stolen, do not try any other sim in the device as it will automatically be blacklisted. Hopefully the previous provider can solve the problem remotely as having to return to mexico for that type of service is rediculous. Maybe even Apple could help?

Blacklist happened on the phone IMEI level, not the SIM level.

So, if you put anyone else SIM to that phone, it's okay.

Another way to test it is just to borrow someone's SIM, insert it, and see if it still works. if it does not, I'm pretty sure your phone has been blacklisted.

Apply may not be able to help in this case, since it's not purchased from them directly.

Re: Starting in PM, doubts about compatibility and purchase

cfrutos — Fri, 04 Jan 2019 16:35:28 GMT

@BarryS

@hzmy

So I double checked in https://www.devicecheck.ca/check-status-device-canada/ and it marks it as not stolen/blacklisted

Your device HAS NOT been reported lost or stolen and is not currently on the national blacklist.

The carrier from Mexico after all the talking it could be summed up in: "Well. Good Luck." How should I proceed?

Re: Starting in PM, doubts about compatibility and purchase

Carld123 — Fri, 04 Jan 2019 16:38:57 GMT

@cfrutos wrote:
@BarryS
@hzmy

So I double checked in https://www.devicecheck.ca/check-status-device-canada/ and it marks it as not stolen/blacklisted

Your device HAS NOT been reported lost or stolen and is not currently on the national blacklist.

The carrier from Mexico after all the talking it could be summed up in: "Well. Good Luck." How should I proceed?
@cfrutos
Chances are its network locked to the carrier..try a friends sim card in it...