topic Re: 2nd month free ripped off /wrong in Get Support

2nd month free ripped off /wrong

Drizzy — Wed, 05 Jan 2022 07:57:42 GMT

Ok so i went to walmart and got a free sim card and supposed to give me a credit for the 2nd month free . I chose the 40$ unlimited talk and text with 4.5 gb of 3g data. I just checked and it put a credit of 10$ on the account . I I looked at my plan details and from my best guess they have it listed as a 10$ plan with a 30$ data add on so they trying to say its a 10$ plan . No its not i selected a plan that was created by public mobile and the promotion said 2nd month free please look into this

Re: 2nd month free ripped off /wrong

computergeek541 — Fri, 04 Jan 2019 09:45:48 GMT

@Drizzy wrote:
Ok so i went to walmart and got a free sim card and supposed to give me a credit for the 2nd month free . I chose the 40$ unlimited talk and text with 4.5 gb of 3g data. I just checked and it put a credit of 10$ on the account . I I looked at my plan details and from my best guess they have it listed as a 10$ plan with a 30$ data add on so they trying to say its a 10$ plan . No its not i selected a plan that was created by public mobile and the promotion said 2nd month free please look into this

The only people here who can help you with such an issue are the moderators who are Public Mobile employees. Please send them a private message.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: 2nd month free ripped off /wrong

Carld123 — Fri, 04 Jan 2019 10:21:40 GMT

@Drizzy wrote:
Ok so i went to walmart and got a free sim card and supposed to give me a credit for the 2nd month free . I chose the 40$ unlimited talk and text with 4.5 gb of 3g data. I just checked and it put a credit of 10$ on the account . I I looked at my plan details and from my best guess they have it listed as a 10$ plan with a 30$ data add on so they trying to say its a 10$ plan . No its not i selected a plan that was created by public mobile and the promotion said 2nd month free please look into this
@Drizzy
Im sure youre on the 40$ plan the payment section makes it look confusing....first off did you get referred to Pm?..this could be the 10$ you see..as for second month free you will see that before your renewal date..when did you activate?

Re: 2nd month free ripped off /wrong

Bcde4321 — Fri, 04 Jan 2019 12:25:34 GMT

Did anyone who activated in store on jan1 get the next 30 credit yet? I did and and no credit! I remember the community post said the deadline was Dec31, but the home page clearly said deadline jan1. They better not screw me over this! They've removed the home page promo post so technically I can't prove the deadline of jan1 on the home page. Anyone have a screenshot of that page?

Re: 2nd month free ripped off /wrong

Carld123 — Fri, 04 Jan 2019 12:38:00 GMT

@Bcde4321 wrote:
Did anyone who activated in store on jan1 get the next 30 credit yet? I did and and no credit! I remember the community post said the deadline was Dec31, but the home page clearly said deadline jan1. They better not screw me over this! They've removed the home page promo post so technically I can't prove the deadline of jan1 on the home page. Anyone have a screenshot of that page?
@Bcde4321
You will recieve it before your first renewal.....

Re: 2nd month free ripped off /wrong

Alex888 — Fri, 04 Jan 2019 13:02:32 GMT

It will likely not show up for at least a few more days. They usually check accounts and add all rebates between the 1st and 6th of every month. If it's not there in a few days you should send a private message to a moderator and get them to look into it.

Re: 2nd month free ripped off /wrong

Dunkman — Fri, 04 Jan 2019 15:37:38 GMT

@Drizzy

You signed up for the right promo. On your payment page, PM always splits up the plans into different categories for billing purposes. You did get a friend referral for $10 (which usually happens within 72 hours). The 2nd month free normally also happens within 72 hours, but I guess with the most recent 2nd month free promo, it is within 30 days. You can contact moderator afterwards if you have not received it.

Re: 2nd month free ripped off /wrong

Bcde4321 — Sat, 05 Jan 2019 20:50:45 GMT

As predicted, mods are now saying the next 30day free promo didn't exist and want the web page to prove it. Total scam!

I remember clearly the expiry was on Jan 1 at 11:59pm on the home page ad. Of course that page is now conveniently removed.

Does anyone have a copy of it?

Re: 2nd month free ripped off /wrong

shartomjam — Sat, 05 Jan 2019 21:04:38 GMT

@Bcde4321 wrote:
As predicted, mods are now saying the next 30day free promo didn't exist and want the web page to prove it. Total scam!
I remember clearly the expiry was on Jan 1 at 11:59pm on the home page ad. Of course that page is now conveniently removed.
Does anyone have a copy of it?

@Bcde4321 @Drizzy If you look under Announcements, this promo is listed there. The end date for this particular promo was Dec. 31 not Jan. 1. There was another promo that ended on Jan. 1 but it was for online (not in store) activation only.

Re: 2nd month free ripped off /wrong

popping — Sat, 05 Jan 2019 21:06:30 GMT

@Bcde4321 wrote:
As predicted, mods are now saying the next 30day free promo didn't exist and want the web page to prove it. Total scam!
I remember clearly the expiry was on Jan 1 at 11:59pm on the home page ad. Of course that page is now conveniently removed.
Does anyone have a copy of it?

https://productioncommunity.publicmobile.ca/t5/Announcements/Get-a-SIM-your-next-30-days-of-service-for-0-in-store/m-p/306559#M22332

Promo ends 31 Dec 2018.

Re: 2nd month free ripped off /wrong

Bcde4321 — Sat, 05 Jan 2019 21:07:00 GMT

No this was posted on the publicmobile.ca home page. Not community.

Expiry was clearly Jan 1.

In fact it's alluded to on redflagdeals:

https://forums.redflagdeals.com/public-mobile-december-sale-free-sim-second-month-free-store-only-ends-jan-1-11-59pm-et-2250095/

I guess we can't trust PM with honouring any of their ads. Just remove the ad and pretend it doesn't exist? What a total scam.

Re: 2nd month free ripped off /wrong

Bcde4321 — Sat, 05 Jan 2019 21:09:31 GMT

found this french version under google cache, so I'm definitely not imagining things:

http://webcache.googleusercontent.com/search?q=cache:IfRWqy2cqJwJ:https://publicmobile.ca/fr/on/plans/30daysfor0&client=firefox-b&hl=en&gl=ca&strip=1&vwsrc=0

PM - get your act together!

Re: 2nd month free ripped off /wrong

Bcde4321 — Sat, 05 Jan 2019 21:20:28 GMT

even mentioned here as Jan 1 expiry: https://www.iphoneincanada.ca/carriers/telus/public-mobile-december-sale-30-days-free/

Re: 2nd month free ripped off /wrong

Anonymous — Sat, 05 Jan 2019 21:23:47 GMT

@Bcde4321, If you have published proof from the Public Mobile web site(seems that you do), then go back to the moderators with it. I'm confident that once they verify it, you will have some sort of satisfactory resolution.

Re: 2nd month free ripped off /wrong

Bcde4321 — Sat, 05 Jan 2019 21:25:58 GMT

the point is the customer shouldn't have to go thru all this rigamarole to "prove" something they're entitled to. Is PM known for these screwups?

Re: 2nd month free ripped off /wrong

Anonymous — Sat, 05 Jan 2019 21:27:57 GMT

@Bcde4321 wrote:
the point is the customer shouldn't have to go thru all this rigamarole to "prove" something they're entitled to. Is PM known for these screwups?

I wouldn't say screw ups.

Long wait times for moderator response - Yes.

Moderators trying to do right by their customers - Yes.

Re: 2nd month free ripped off /wrong

Anonymous — Sat, 05 Jan 2019 21:37:15 GMT

@Bcde4321 wrote:
even mentioned here as Jan 1 expiry: https://www.iphoneincanada.ca/carriers/telus/public-mobile-december-sale-30-days-free/

I'd say your iphoneincanada is your evidence. That's a screenshot itself of the promo page.

I think you're right. I think they all expired 1/1 23:59.

But Carld123 does show that the credit would appear within 30 days and before your renewal. I'd hold on to those horses.

Then again, one of the first few posts appeared to have made a copy of the OP and it also has 12/31. So maybe you need to ask for some goodwill as it's a bit of confusing messaging. Would somebody have bothered to edit all quoted posts thereafter? I kinda doubt it.

Re: 2nd month free ripped off /wrong

Bcde4321 — Sat, 05 Jan 2019 21:49:40 GMT

No, mods have already said I'm not eligible for promo. So the burden of proof is on me. They've gone silent since.

This is absolutely ridiculous!

Re: 2nd month free ripped off /wrong

Drizzy — Tue, 08 Jan 2019 22:38:04 GMT

I have the screen shot of the promotion because i texted a few people i knew letting them know about it

Re: 2nd month free ripped off /wrong

Bcde4321 — Tue, 08 Jan 2019 22:39:55 GMT

Awesome thanks