topic Issue With Service After Changing Plan in Get Support

Clusterbleep

Damienaugust — Wed, 05 Jan 2022 07:56:51 GMT

Put 25$ card activated 25$talk n text and I can't even call a local number says it's wrong area code or some **bleep** just a god **bleep** mess

I chose a 25 talk and text and I can't even call a local bleepin number or bleep all

Damienaugust — Wed, 02 Jan 2019 20:54:22 GMT

I chose a 25 talk and text and I can't even call a local bleepin number or bleep all

Damienaugust — Wed, 02 Jan 2019 20:55:24 GMT

Can someone please **bleep**ing help me

Re: I chose a 25 talk and text and I can't even call a local bleepin number or bleep all

ShawnC13 — Wed, 02 Jan 2019 21:01:31 GMT

@Damienaugust wrote:
Can someone please **bleep**ing help me

I understand your frustration but going to need more details. Is this a new activation or a plan change? If a new activation did you select a number from PM or port a number in. Is your phone unlocked or at least locked to a Telus or Koodo. Not sure of what type of phone you are using but have you checked compatibility with willmyphonework.net.

Re: Clusterbleep

srlawren — Wed, 02 Jan 2019 21:07:48 GMT

@Damienaugust can you listen to the message again and post it in a reply here? If it's the "long distance charges may apply" message, you can safely ignore it and the call will connect afterward.

Re: Clusterbleep

Damienaugust — Wed, 02 Jan 2019 21:16:58 GMT

No so my number is 780====== and I can't even **bleep**in call 780====== or text or **bleep** all like wtf

Re: Clusterbleep

Damienaugust — Wed, 02 Jan 2019 21:15:40 GMT

Says I don't have active long distance plan and call not covered by plan but they are local numbers ffs thanks for any help and sorry y'all about swearing I'm pissed with this shot

Re: Clusterbleep

Luddite — Wed, 02 Jan 2019 21:47:36 GMT

What message appears on the phone after rebooting with the SIM installed?

What is make/model of your phone?

Are you transferring a number?

Issue With Service After Changing Plan

Damienaugust — Wed, 02 Jan 2019 22:20:51 GMT

Hi have top up my account with$25 and changed my plan to $25 province wide call and text.

But when iam making call it dsn't let me. I topped it up with $25 again it sayas on my account $25 balance but still I can not make call. I do not know what to do?

Re: Clusterbleep

Damienaugust — Wed, 02 Jan 2019 22:24:45 GMT

It says you do not have logdistance in your plan buy an add on but I got a alberta wide plan and Iam calling a alberta #

Re: Clusterbleep

Damienaugust — Wed, 02 Jan 2019 22:25:15 GMT

It says active but i can not make calls

Re: Issue With Service After Changing Plan

srlawren — Wed, 02 Jan 2019 22:27:31 GMT

@Damienaugust wrote:
Hi have top up my account with$25 and changed my plan to $25 province wide call and text.
But when iam making call it dsn't let me. I topped it up with $25 again it sayas on my account $25 balance but still I can not make call. I do not know what to do?

@Damienaugust please don't double-post for the same issue, it causes confusion for people trying to help.

For anyone that wants to help, please participate here instead: https://productioncommunity.publicmobile.ca/t5/Getting-Started/Cluster-bleep/m-p/311659/highlight/true#M56764

Re: Issue With Service After Changing Plan

Carld123 — Wed, 02 Jan 2019 22:27:48 GMT

@Damienaugust wrote:
Hi have top up my account with$25 and changed my plan to $25 province wide call and text.
But when iam making call it dsn't let me. I topped it up with $25 again it sayas on my account $25 balance but still I can not make call. I do not know what to do?

@Damienaugust

If you have a balance or credit in your account..something went wrong on your end..double check your plan...

Re: Issue With Service After Changing Plan

smp99 — Wed, 02 Jan 2019 22:30:21 GMT

Hi @Damienaugust

I am going to assume you are physically in the same province as the number you are trying to call. Are you near a provincial border?

When you login to self-serve, what plan shows as your current plan? And I assume (again) that it does not show suspended.

Can you make any texts?

If your account looks fine, you could try the lost/stolen found 'trick'. Login, report your phone as lost/stolen - under the Plans & Add-ons tab. Logout. Wait 10 mins. Login and report your phone as found.

If all else fails, to resolve this issue you will need to send a private message to the moderator team. They are available 7 days/week but not 24/7. Click this: message to moderators to send a private message to the moderators.

Include your name, PM phone number, account number, 4-digit PIN and a brief description of the problem.

Re: Issue With Service After Changing Plan

Damienaugust — Wed, 02 Jan 2019 22:33:46 GMT

I did it says the right plan and I topped the account twice thats why I have positive $25 on my account

Re: Issue With Service After Changing Plan

Damienaugust — Wed, 02 Jan 2019 22:36:56 GMT

I can not send or recive any text or calls.

I will try the lost and found trick Thanks

Re: Issue With Service After Changing Plan

hairbag1 — Wed, 02 Jan 2019 22:37:50 GMT

Log in to self-serve. Plan & Add-Ons from top menu. Lost/Stolen Phone from next menu. Suspend Service button. Log out. Wait a few minutes. Log back in and back to Lost/Stolen Phone and Resume Service this time. Log out. Restart phone.

Re: Issue With Service After Changing Plan

hairbag1 — Wed, 02 Jan 2019 22:44:17 GMT

I hope to **BLEEP** this works for you. 🙂

Re: Clusterbleep

ShawnC13 — Wed, 02 Jan 2019 22:50:44 GMT

@Damienaugust wrote:
Put 25$ card activated 25$talk n text and I can't even call a local number says it's wrong area code or some **bleep** just a god **bleep** mess

@Damienaugust, I understand that this is very frustrating for you but please don't start multiple threads on the same issue. It makes it hard to follow as people are posting in different threads. I have moved all 4 of your threads into one.

Re: Clusterbleep

srlawren — Wed, 02 Jan 2019 23:37:55 GMT

@ShawnC13 wrote:
I have moved all 4 of your threads into one.

@ShawnC13 thanks! Oh wow it was up to 4? I only saw 2 at first. Great catch.

topic Issue With Service After Changing Plan in Get Support

Cluster**bleep**

I chose a 25 talk and text and I can't even call a local **bleep**in number or **bleep** all

I chose a 25 talk and text and I can't even call a local **bleep**in number or **bleep** all

Re: I chose a 25 talk and text and I can't even call a local **bleep**in number or **bleep** all

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Clusterbleep

I chose a 25 talk and text and I can't even call a local bleepin number or bleep all

I chose a 25 talk and text and I can't even call a local bleepin number or bleep all

Re: I chose a 25 talk and text and I can't even call a local bleepin number or bleep all

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