topic Re: No service after porting in Get Support

No service after porting from Telus. Multiple Users impacted!

hzmy — Wed, 05 Jan 2022 07:56:31 GMT

Hi all,

I signed up with a PM plan yesterday, and now I am encountering no service issue after porting from Telus.

The phone has been restarted several times, and the account under PM is active.

Does anyone know if there are any service issue for new activations?

Re: No service after porting

popping — Wed, 02 Jan 2019 14:45:44 GMT

@hzmy wrote:
Hi all,

I signed up with a PM plan yesterday, and now I am encountering no service issue after porting from Telus.

The phone has been restarted several times, and the account under PM is active.

Does anyone know if there are any service issue for new activations?

Did you port your telus number to PM during activation?

Is your phone showing your Telus number?

Re: No service after porting

hzmy — Wed, 02 Jan 2019 15:02:34 GMT

Yes, the port was done during activation.

So I did my port yesterday 8:40pm, but the Telus service was on.

And...

Telus sent me an email about "sorry to see you go" this morning 5:00am, and service was disconnected from them then, which took over 9 hours for a port.

Now,

No, my phone doesn't show my Telus number.

Re: No service after porting

stonechucker — Wed, 02 Jan 2019 15:22:12 GMT

I would suggest attempting the lost for 5 minutes trick, and réactivation in your my account area. Doing this, can jump start a plan into working again.

Re: No service after porting

will13am — Wed, 02 Jan 2019 15:23:01 GMT

@hzmy, try doing the lost phone/found phone option in the self serve, rebooting the phone on each step.

Re: No service after porting

hzmy — Wed, 02 Jan 2019 15:36:18 GMT

Hi,

I tried to use the suspend/resume service.

Didn't work.

Re: No service after porting

popping — Wed, 02 Jan 2019 15:42:32 GMT

@hzmy wrote:
Hi,

I tried to use the suspend/resume service.
Didn't work.

People reported that lost/stolen phone trick does not work on stuck port.

Your phone does not even showing your Telus number. You need moderator to work on your port. Send a private message to moderator. But wait time is 2 - 3 days.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: No service after porting

J_2018 — Wed, 02 Jan 2019 15:43:47 GMT

@hzmy wrote:
Hi,

I tried to use the suspend/resume service.
Didn't work.

Assuming your account was still active with Telus when you ported to PM?

Re: No service after porting

hzmy — Wed, 02 Jan 2019 15:44:39 GMT

@popping wrote:
@hzmy wrote:
Hi,

I tried to use the suspend/resume service.
Didn't work.
People reported that lost/stolen phone trick does not work on stuck port.
Your phone does not even showing your Telus number. You need moderator to work on your port. Send a private message to moderator. But wait time is 2 - 3 days.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

I have sent Moderator messages very early this morning...no reply yet.

Re: No service after porting

hzmy — Wed, 02 Jan 2019 15:45:12 GMT

@J_2018 wrote:
@hzmy wrote:
Hi,

I tried to use the suspend/resume service.
Didn't work.

Assuming your account was still active with Telus when you ported to PM?

Yes.

The account is active and in good standing.

Re: No service after porting

CellAid — Wed, 02 Jan 2019 15:54:19 GMT

What plan did you sign up for? Did you try powering down your device?

Re: No service after porting

hzmy — Wed, 02 Jan 2019 15:58:49 GMT

@CellAid wrote:
What plan did you sign up for? Did you try powering down your device?

So I did my port yesterday 8:40pm, but the Telus service was on.

And...

Telus sent me an email about "sorry to see you go" this morning 5:00am, and service was disconnected from them then, which took over 9 hours for a port.

Yes, I restarted my phone more than 10 times.

Re: No service after porting

CellAid — Wed, 02 Jan 2019 16:00:53 GMT

What Public Mobile plan did you sign up for? Is it possible that you picked a data only plan?

Re: No service after porting

hzmy — Wed, 02 Jan 2019 16:03:55 GMT

@CellAid wrote:
What Public Mobile plan did you sign up for? Is it possible that you picked a data only plan?

50$/8.5GB plan

Re: No service after porting

sltk05 — Wed, 02 Jan 2019 16:19:45 GMT

Exactly Same thing happened to me yesterday. Now I have no service at all. Very frustrating.

Re: No service after porting

hzmy — Wed, 02 Jan 2019 16:25:13 GMT

@sltk05 wrote:
Exactly Same thing happened to me yesterday. Now I have no service at all. Very frustrating.

Have you contact the moderator team?

Re: No service after porting

DoggieMommy — Wed, 02 Jan 2019 16:57:41 GMT

I have the exact same issue, right down to the sorry to see you go email from Telus that came 14 hours after I tried porting the number over. No phone service now. I messaged the MODs on Dec 31 in the morning and still no reply yet. I feel bad for you guys but I'm glad to know it's not just me.

Re: No service after porting

hzmy — Wed, 02 Jan 2019 17:01:39 GMT

This starts to get annoying.

Someone needs to look into this immediately, since it is not one instance, but multiple impacted users.

Re: No service after porting

srlawren — Wed, 02 Jan 2019 17:08:26 GMT

What does your account status show in your self-serve account show? Does it show Active or Suspended or something else? If the lost-then-found trick didn't work, you could optionally try doing a manual top up for a small amount (e.g $1) to see if that makes any difference.

Do you have access to another phone you can try the SIM in? Since your phone came from Telus, it's definitely compatible, and it doens't need to be unlocked to use with Public Mobile, so those aren't the cause. What brand and model is it? None of your services are working at all? Can you describe the symptoms in more detail--does a network name show in the status bar (on iPhone) or notification shade (on Android)? Does the signal meter show any bars? Does it have an X in it? Any error messages showing?

Re: No service after porting

hzmy — Wed, 02 Jan 2019 17:15:40 GMT

@srlawren wrote:
What does your account status show in your self-serve account show? Does it show Active or Suspended or something else? If the lost-then-found trick didn't work, you could optionally try doing a manual top up for a small amount (e.g $1) to see if that makes any difference.

Do you have access to another phone you can try the SIM in? Since your phone came from Telus, it's definitely compatible, and it doens't need to be unlocked to use with Public Mobile, so those aren't the cause. What brand and model is it? None of your services are working at all? Can you describe the symptoms in more detail--does a network name show in the status bar (on iPhone) or notification shade (on Android)? Does the signal meter show any bars? Does it have an X in it? Any error messages showing?

1. The account shows as

Account Status: Active

2. Will try the top up 1$ trick, but I am pretty sure someone else who shares the same issue have tried that and didn't work.

3. Tried the SIM under a different phone. Didn't work.

4. The phone is an Oneplus 6. Unlocked globally, and I have another exact same phone activated a PM SIM card 10 days ago and worked without an issue.

5. Networks doesn't show entirely. Only saids Emergency calls only. No bars, just an empty icon.

Plus, I think there are at least 3 users that I am aware of are havingt he exact same issue as I do which would could suggest the issue could be from PM.

Also, I messaged the MOD team again. No reply.