topic Re: porting number in Get Support

porting number

jeepman15 — Wed, 05 Jan 2022 07:56:14 GMT

Public Mobile here: To complete your request to move to Public Mobile, please go to Publicmobile.ca, click Contact us and complete the SIM & Activation online form. You'll need to provide the correct Password or PIN from your previous service provider. Thanks.

I'm not seeing any contact us option ?

thanks

Re: porting number

mimmo — Tue, 01 Jan 2019 21:23:04 GMT

If you are unable to do a port in self serve you need to send a message to moderator_team with the porting details.

Re: porting number

Someone_here — Tue, 01 Jan 2019 21:28:49 GMT

@jeepman15 wrote:
Public Mobile here: To complete your request to move to Public Mobile, please go to Publicmobile.ca, click Contact us and complete the SIM & Activation online form. You'll need to provide the correct Password or PIN from your previous service provider. Thanks.

I'm not seeing any contact us option ?

thanks

The only way to get support is to use this link to send a message (only one) to the moderators so they can help you. (Before in the early days of PM there was a "Contact us" link, but they changed it a while ago.).

Re: porting number

Dunkman — Tue, 01 Jan 2019 21:39:52 GMT

@jeepman15

As stated above need to contact moderator, include all the relevant information for porting including your phone number, old account number and old account holder name.

Re: porting number

Luddite — Tue, 01 Jan 2019 22:56:48 GMT

@jeepman15 If you have an unactivated SIM just clear your browser's cache, or use incognito mode, then go here https://activate.publicmobile.ca

and follow the directions.

If you are transferring a phone number, best to activate with a temporary number then transfer once the account is properly functioning. BE PREPARED

Re: porting number

ironmikel — Wed, 02 Jan 2019 17:04:25 GMT

Be prepared to wait. I am at 4+ days without so much as we have received your message and you are in the queue.

Re: porting number

Dchunk74 — Wed, 02 Jan 2019 23:14:01 GMT

@ironmikel wrote:
Be prepared to wait. I am at 4+ days without so much as we have received your message and you are in the queue.

I am at 7 days Today with a response to provide information that I already did in my original PM.