topic Re: Cannot get 500M data bonus due to misselecting $35 plan in Get Support

Cannot get 500M data bonus due to misselecting $35 plan

Gary_L — Wed, 05 Jan 2022 07:56:12 GMT

I just activated a new sim card and picked $35 plan. I chose auto payment so that I would get 500M data bonus. However, I found there is only 1G data in my plan. When I got back to the plan selection, I realized there were two options of $35 plan. I should pick up the other one with 500M data bonus, which was I wanted. I wonder if there would be a way to fix this now. Thanks

Re: Cannot get 500M data bonus due to misselecting $35 plan

mimmo — Tue, 01 Jan 2019 20:18:19 GMT

Message the mods and being a new activation they will probably make the change for you.

Re: Cannot get 500M data bonus due to misselecting $35 plan

ShawnC13 — Tue, 01 Jan 2019 20:36:15 GMT

To send a private message to a moderator click this link and describe your issue.

After you privately message our Moderator Team about a question that requires you to verify that you are the account owner, the support team will reply with a unique link to a secure online form.
You will need to provide either your Public Mobile

Self-Serve username and password, or
Phone number and 5 digit verification code that you’ll receive to the number provided

If you are unable to verify using the options above, the Moderator Team will share an alternative option they have available for you.
After you’ve provided the information, please reply to the existing private message thread you have with the Moderator Team, and they will provide you with full support.

Community Moderators are available from Monday-Friday 9am(Eastern) to 9pm(Eastern) and Saturday, and Sunday from 9am(Eastern) to 7:30pm(Eastern)

More info on moderators

Re: Cannot get 500M data bonus due to misselecting $35 plan

TMS — Tue, 01 Jan 2019 20:48:31 GMT

Mods will definitely help. An easy, honest mistake. 😉