topic Re: phone does not recognize sim card in Get Support

phone does not recognize sim card

kean — Wed, 05 Jan 2022 07:55:41 GMT

I followed all the instructions to register and switch to PM. Got email from PM welcoming me and email from prev. provider telling me I have left their service however my phone tells me there is no sim card installed. I have removed it, checked it, reinstalled same message. What happened?

Re: phone does not recognize sim card

Eluneo — Mon, 31 Dec 2018 21:01:39 GMT

Do you have a unlock phone ?

Re: phone does not recognize sim card

kean — Mon, 31 Dec 2018 21:06:02 GMT

regarding previous trouble with sim card all is working fine now so I guess I'll change my

wifes phone next.

Re: phone does not recognize sim card

kean — Mon, 31 Dec 2018 21:06:40 GMT

thanks for the reply all is working fine now.

Re: phone does not recognize sim card

srlawren — Mon, 31 Dec 2018 21:08:52 GMT

@kean wrote:
I followed all the instructions to register and switch to PM. Got email from PM welcoming me and email from prev. provider telling me I have left their service however my phone tells me there is no sim card installed. I have removed it, checked it, reinstalled same message. What happened?

Hi @kean,

~~This is usually caused by one (or both) of these:~~

1) Your phone might be locked to previous provider. Did you purchase the phone through your previous provider, especially prior to Dec 2017? If so, it probably came locked to them, and you need to contact them for an unlock code.

2) Your phone might not be compatible. Did you happen to only check it using the IMEI checker on Public Mobile's site? That checker unfortunately often produces false positives for compatibility. Please check on https://www.willmyphonework.net, or post your brand and model number (as specific as possible) here and we can help verify compatibility.

EDIT: I see now you're all good. Welcome to Public Mobile. What resolved it for you?

Re: phone does not recognize sim card

Eluneo — Mon, 31 Dec 2018 21:12:19 GMT

Happy to read this 🙂 Happy new year to you and your wife with PM!

Re: phone does not recognize sim card

CellAid — Mon, 31 Dec 2018 21:31:18 GMT

Did you check to make sure your phone was compatible with Public Mobile before making the switch? You can enter in your phones IMEI number in the Getting Started section of Public Mobiles website.

Re: phone does not recognize sim card

CellAid — Mon, 31 Dec 2018 21:32:06 GMT

Disregard my previous comment, just seen this now. Glad you have it working. Welcome, you'll love this provider 🙂

Re: phone does not recognize sim card

wetcoaster — Mon, 31 Dec 2018 21:37:56 GMT

@CellAid wrote:
Did you check to make sure your phone was compatible with Public Mobile before making the switch? You can enter in your phones IMEI number in the Getting Started section of Public Mobiles website.

@CellAid

a) @kean seems to have solved their problem.

b) The IMEI checker is only checking if the device is black listed and is unreliable for compatibility (regularly providing false positives).

willmyphonework.net is a way better source for compatibility.

Re: phone does not recognize sim card

shaguftatariq69 — Tue, 08 Jan 2019 16:59:45 GMT

Hello, My sim card is not recognised by the cell phone. It was working before in the same cell phone but now simcard is not showing up after installation. Thanks.

Re: phone does not recognize sim card

Awu1 — Tue, 08 Jan 2019 18:59:15 GMT

Hey, what installations did you do? What are some things that you changed from the last time you used the sim card with your phone?

Re: phone does not recognize sim card

shaguftatariq69 — Sat, 12 Jan 2019 21:44:55 GMT

After inserting the sim it is not shwoing up, it says no service.

Re: phone does not recognize sim card

Carld123 — Sat, 12 Jan 2019 21:50:53 GMT

@shaguftatariq69 wrote:
After inserting the sim it is not shwoing up, it says no service.

@shaguftatariq69

Check your apn settings..what phone is it that you are using?

Re: phone does not recognize sim card

shaguftatariq69 — Sat, 12 Jan 2019 22:02:23 GMT

other PM simacrd is working it means there is no problem in the phone. One PM simcad is working while other not

Re: phone does not recognize sim card

Amos1 — Sun, 05 May 2019 00:22:52 GMT

Getting no replies from support and phone does not work

Re: phone does not recognize sim card

hairbag1 — Sun, 05 May 2019 00:26:22 GMT

@Amos1 wrote:
Getting no replies from support and phone does not work

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