topic Re: Adding U.S. Data (But Did Not work) - Refund Add-on Charge in Get Support

Adding U.S. Data (But Did Not work) - Refund Add-on Charge

l_chow44 — Wed, 05 Jan 2022 07:55:33 GMT

Hi,

Just wondering if there is a refund process for adding data (in this case, U.S.A.). I was in the San Fransisco airport and added the U.S. data package to try and send an SMS; however, the SMS was unable to send (even after playing with all the settings on the phone, restarting the phone, etc. after adding the package). Upon arrival back to Canada, the SMS sent after connecting to the Public Mobile network. Therefore, would like to recoup the $8 charge as it is no longer necessary. For comparison, I was able to add a U.S. talk package and briefly used it to accesss my voicemail.

Is there an easy process to facilitate a refund?

Re: Adding U.S. Data (But Did Not work) - Refund Add-on Charge

ShawnC13 — Mon, 31 Dec 2018 17:25:10 GMT

@l_chow44 wrote:
Hi,

Just wondering if there is a refund process for adding data (in this case, U.S.A.). I was in the San Fransisco airport and added the U.S. data package to try and send an SMS; however, the SMS was unable to send (even after playing with all the settings on the phone, restarting the phone, etc. after adding the package). Upon arrival back to Canada, the SMS sent after connecting to the Public Mobile network. Therefore, would like to recoup the $8 charge as it is no longer necessary. For comparison, I was able to add a U.S. talk package and briefly used it to accesss my voicemail.
Is there an easy process to facilitate a refund?

Sounds like you purchased the wrong add-on. Too send SMS while in the States you would have needed the texting add-on not data. You purchased two seperate US roaming packages? You probably would have been better off with the talk text and data package for $20

Re: Adding U.S. Data (But Did Not work) - Refund Add-on Charge

mimmo — Mon, 31 Dec 2018 17:26:29 GMT

you would need to discuss the details with the moderator team. did you do teh two step process for adding teh sms plan?

could you possibly post a screenshot of your payment history?

Re: Adding U.S. Data (But Did Not work) - Refund Add-on Charge

srlawren — Mon, 31 Dec 2018 18:44:08 GMT

@l_chow44 as @ShawnC13 noted, the US Roaming Data add on will not help you send SMS or even MMS messages, you need the US Roaming Text add-on for that (and both mobile data and data roaming enabled in the case of MMS). The US Roaming Data add on would have enbabled you to use data-based messaging apps such as iMessage (but only between two iDevices with iMessage delivery enabled), WhatsApp, Facebook Messenger, WeChat, Skype, etc.